Pave Tech LLC

unknown

unknown

2 tophalt

see above

At the end of the day, Pave Tech did an above average job at a competitive price. However, there were some serious professional issues we contended with throughout the process. First, they took forever to get back to us (calls, e-mails, etc..). Second, when things were set, Adam gave an artificial start time that kept getting pushed back over and over again. He always had the typical contractor excuses. We almost pulled out of the job several times before he finally came through. Finally, we never went through the details of the contract prior starting. They simply showed up and began working. As a result, they installed the wrong pavers in our patio because they never updated the statement of work per our e-mails. This was partially our fault since we could have just told them to hold off until we got full alignment (though, keep in mind we had waited and gt; 6 weeks for them to start the work in the first place).

Adam was very prompt and professional. His turnaround giving me the estimate was excellent, and he even had it dropped off at my house. Everything was laid out clearly. He showed great knowledge of his field. I would have gone with him, except that I actually needed extensive masonry and another contractor offered a complete package which made my life simpler.

Pave Tech returned my phone call four business days after I initially made my call to them. They made an appointment to estimate our job for first thing in the morning (two days later). Fifteen minutes after the appointment time, I received a call to say that the person who was to give the estimate had to cover for someone who had just had a baby. But the project manager would come at a specific time that afternoon. NO ONE SHOWED UP. I got a call the next day, with a lame apology, suggesting that they could come later that day. In spite of myself, I let them come over. They then gave me a quote that was the highest of the five quotes I got. So, between the poor customer treatment and the high cost, I chose not to use this company.

The month of June 2009 in MA had a lot of rain. The contractor was, understandably, running behind his schedule because of this. He had commercial driveways to finish before he got to mine. He was extremely late in notifying about all this. I would have appreciated a phone call and explanation. His main business in the Newton area. Sort of made us feel not as important, living in Arlington. When he did perform the job, his crew was effecient and the work was done quickly. I was told that granite cobblestones would be laid at a 45 degree angle to the periphery of the driveway. The crew put them in vertical to the driveway. No problem, but it did show a communication gap. I just retired 33 1/2 years in the military. Communication problems can lead to severe problems! An extra $200 was put on the bill because the crew did a "bit more cutting of the curbstone on the street". No problem. Then, the owner asked for the remainder of his bill within 2 days of finishing the job. I had to wait over a month for the work. Overall, I was very satisfied with the quality of the work and think I would have him back if I need more asphalt laid.

My experience with Pave Tech was a huge disappointment. They gave me a quote in June and made a couple of good observations so I thought they were the ones for the job. We agreed to proceed and they said the job would be done in mid July. It's now late October -- I ve probably called 10 times to follow up to see when this project would get going and each time I get excuses. These guys don't seem to respect their customers. I canceled the job and am going with another contractor.

I guess they don't want my business if they can't bid on a job.

The company was quite responsive to our initial call. They also (unlike the other two companies we consulted) sent someone out to look at the site when there was actually one of us available to look at the site with them. Adam looked at the site in detail, clarified a number of details (should the paving stop in front of plants that had grown beyond a stone garden edging, or actually go up to the edging?), and made a couple of very creative suggestions regarding the edges of the asphalt (including bordering one edge with cobblestone). They also dropped the price because we were geographically close to another customer, and were willing to wait until Pave Tech could do both jobs simultaneously. We had a written quote by mail promptly. When the team came out they worked quickly and efficiently, and were as unobtrusive as they could have been given the heavy equipment they used. They cleaned up thoroughly. Our only problem with the company was that they told us that they were coming on a Thursday, and never showed or called. It rained Friday, and we were told that they would come on Saturday to get started - they didn't show or call then either. We got a call late Sunday letting us know that they would start the next day (Monday), which they did and then completed the job quite efficiently. It was important to us to know when they were coming, as we needed to coordinate not only our own activities but the schedule of the painters who would be painting the garage. It wouldn't have bothered us if they'd called and said they couldn't come on any of those days - we understand that there are delays, especially given the rain that we've had during this period.

I did not hire this company.

They where very friendly when they where there working for me. They where very professional about the job. They had showed up on time to do the work.

F for failure to be responsive to customer inquiries for estimates on a large flat driveway.

From the moment we met Adam Hatfield, who did our estimate, we had a good feeling about how it would go. He anticipated most of our questions, and added important information that positively influenced our planning and decision making. The work was done superbly, and lots of extra labor was provided to make the landscaping around the driveway look better than we expected - and without any additional charge. I have recommended Pave Tech to neighbors and friends, and will continue to do so. They were first rate. They kept their word on every detail, and were impeccably reliable and friendly.

Pave Tech gave us an estimate in early June and told us they would mail the estimate within the next couple of days. We received it over two weeks later. Their bid was very reasonable, however, so we decided to hire them. In the first phone message they left us, they said they could do the work in the next week. When I called back the next day (still mid-June), they said it would be mid-late August before they could come. Come mid-August, I hadn't heard from them so I called them. They now said the first week of September. I hired someone else who came that week to do the job. They cost a little bit more but at least they got the job done. Pave Tech finally called me back in Mid-September to schedule a date. Too late, too bad.

I got ahold of Pave Tech on the first call. He said he'd try to get there the same day and would call back to confirm, but didn't end up calling back. I called back once again, but got no response.

We set a time for an appraisal, I stayed home from work to meet the guy, and he never showed up. I called when he was 15 minutes late and left a message. I called when I was about to leave for work (45 minutes late) and he answered. I asked him where he was. He told me he had lost my name, number and address. He did not explain why he hadn't checked or returned messages since he knew I was waiting, nor even made a hint of an apology. He asked if I wanted to reschedule and I guess I hesitated too long because he became rude: "Look. Do you want me to come look at the job or not!!" I said not. If you can't get a contractor to show up on time for an appraisal, imagine the problems you could have getting him to show up each day until the job's done.

This was a great experience. I called 3 companies from Angie's list and 2 returned calls right away and came out to give me an estimate. The first company came out, eye-balled the driveway and promised to fax a quote within a couple of days. The second was Pave Tech. Adam came to our house and spent the time to know what we wanted. So, for example, when I talked about a frequent basement flooding problem he recommended running the gutter drains under the driveway for a nominal cost. After we had everything down Adam then went back to his truck and printed an estimate right there. Talk about convenient! Even better, their quote with only slightly higher then the other company's quote was for just paving. No cobblestones, no drains and no garage. The final result looks phenomenal! As I watch the rain fall today I smile as the water easily pools away from the house. I whole heartedly recommend Pave Tech! Great company to work with.

Called and left a message for an estimate on paving an asphalt driveway. They never returned our phone calls.

After a successful installation of an asphalt driveway, Pave Tech replaced my front concrete walkway with a brick walk in a herringbone pattern. They completed the job from excavation of the old concrete walk to final clean-up in three days. Not only was it beautifully crafted but the crew worked tirelessly during 100 degree heat. For quality, price, professionalism in all aspects of the job, I give them my highest recommendation.

Pave Tech estimated and installed the driveway in the most professional, timely and cost efficient way. In all aspects of this job, they were delightful. I highly recommend them without any qualification. A solid 10!