Baker Elman Plumbing

Plumbers came on time, did good work and cleaned up afterwards

With 3 hours of my text to them via this site, the work was done. They arranged to have a new hot water heater delivered, the old one removed and someone to install. Very impressed!

Very well...timely, professional.Good job and clean...cleaned up after himself

To make a long story short, a Baker Elman plumber (I think his name was David) and a contractor by the name of Jeff came by my house in order to review a bathroom remodel project. There were a number of next steps to discuss afterward, but we had time since we weren't planning to kick off the project until several months down the line. While the plumber and the woman at Baker Elman, Susan, were great and responsive, Jeff was impossible to get a hold of. I had left him messages and sent him numerous emails over the course of several months, to which he never responded. I literally never write reviews, even when I've encountered poor service, but I felt compelled to write this one. Jeff truly needs to reassess his business practice if he's hoping to garner/sustain business. His lack of responsiveness and support was extremely unprofessional and disappointing.

Replaced the leaking pipe, but left a hole in downstairs ceiling (not plumbing).

The only problem we had was the guys that came gave us a verbal estimate and it ended it up being more expensive than this (which was obviously frustrating). Otherwise, they did great work. Fixed a pipe but then there was loud banging happening every night in that pipe. They returned three times with no complaining, three days in a row and finally found/fixed the problem.

Excellent work and very nice and professional person

The people in the office were friendly and responsive. They provided an exact quote, and detailed information about the water heater included in the quote. The team came out the same day(arrived 2 hours after I called, installation done in under 1.5 hours), the work was done in a timely and efficient manner. The installation was clean and professional looking. Price was slightly higher than other quotes, but heater unit was better than other quotes included, and they were available immediately.

It turned out that we decided not to have the work done.

Lisa was so nice and walked me through their process and what the true estimated cost would be. Even though the work had been done she still took the time to give me advice as a new homeowner. I will definitely be calling them for my future needs!! Thank you Lisa!

No problems initially but when I discovered low water pressure in my garden beds they came out quickly and rectified the problem which had nothing to do with their work but was related to the devices installed.

Excellent ! My furnace (steam heating system) stopped working suddenly. I called Baker Elman and the whole experience was great. Firstly, the on-call person (I forgot his name but will update the review once I remember) advised me to try and avoid the on-call visit during the Thanksgiving holiday as it would cost me more. Then he tried to troubleshoot the problem with me over the phone at no cost and had me try a few things. Then he offered to have a Apple facetime video session. Please keep in mind I hadn't even paid them but they are an honest and caring company and didn't want me to be without heat. Since I don't have an Apple phone, we couldn't do a video session. He visited my house and the issue was fixed quickly. We were not sure which component was faulty but the problem was resolved and I had heat again. I have another issue now which reminded me to write this review. I am thinking of calling them again.

On time, very friendly and reasonably priced. This was a very pleasant experience and I would recommend them to anyone.

Our water heater sprung a leak late Thursday night. We found Baker Elman through AL and called on Friday morning to see if they would be available to replace it that day. We spoke to Sheryl who is one of the owners of the company. She was extremely helpful. Unfortunately they had no availability on Friday, but Sheryl took the time to call the manufacturer on our behalf and informed us that the unit (which was over 10 years old) was still under warranty. Since we were the second owners of the unit, she gave us instructions on how to register the tank and get a return authorization for a replacement. She then gave us the name and number of one of their competitors that might have availability to help us that day. We ended up using the contractor she recommended that same day. Not only did we get our hot water fixed before the weekend, but we also saved upwards of $750 by following her instructions on how to transfer the warranty. We were so very appreciative of the help we received and needless to say Baker Elman will be the first place we call for future plumbing work. I

All went very well and I would gladly recommend to friends and others.

I was absolutely convinced that it must be because of a showerhead that Baker Elman had changed out a few days before. I was upset so the owner David Elman came out. He used some impressive methods to rule out several things and then he returned the next day with a camera on a snake like thing. He stuck it into the wall and proved it could not be he shower head. I did not want to believe him. Then he conducted several experiments that proved that it was actually the shower tray under the shower that was no longer draining. I never, never would have guessed. I was so wrong. If you ever get the chance to personally work with David Elian - GRAB IT. He is amazing.

Steve came out to do an estimate, A few days later I received the estimate via email. I had a few questions, which I emailed and were promptly answered. (Great office staff, by the way.) After I had my bids from three other companies I gave the job to Baker Elman. They weren't the highest price, nor were they the lowest, but the price I paid was fair. The boiler was installed in one day and the guys, Drew and Steve(?) even got the old boiler out of the basement instead of having it sit in the basement waiting for the removal company (also arranged for by Baker Elman) to come pick it up. They arranged for the electrician to arrive the next day and when he was finished I had heat again. Everyone cleaned up after themselves. I like the attitude of everyone I've worked with at Baker Elman, and their subcontractors seem to have the same frame of mind. I would certainly use them again.

It went so well I was sorry to seem leave

Poorly. The first employee came and said the issue was the diverter valve, which he replaced. It did not fix the problem. I called and a second employee came and cut the diverter valve. Problem still not solved. I started getting threats from their office that legal action would be taken if I did not pay their invoice, even though they had never fixed the problem. Finally, a manager arrived and figured out the issue was that the tub faucet opening was too small for the volume of water and this was forcing the water out of the shower head. He ordered a replacement valve, yet when they went to install it, it was not compatible with the rest of the plumbing fixture. Now they are charging me a restocking fee. The manager was the only professional I dealt with in the entire ordeal. The office contact was rude and completely unprofessional. I am disputing the invoice and reported them to the Better Business Bureau because I don't think I should be paying for the visits for work that was not necessary simply because their employees lack the skills to do a proper diagnosis.

They saved the day. 3 other plumbers were unavailable to help. Had to shut off water to the whole house until it was fixed. They came right out and fixed everything. Courteous, professional, and well priced.

The plumbers took apart the shower/tub handle and announced it was a leak in the diverter. But they could not identify the hardware so they could not replace the diverter. They took the diverter with them back to the plumbing shop to ask others if they knew the type. Two days later we called back and they said they couldn't find anyone who knew it. But they could not return the diverter to us because they had thrown it away. Without the diverter to identify the hardware, all new hardware must be installed. They estimated the cost at $800 to $1,000. We refused.

I was very satisfied with the information provided and the installation. Would use them again.

Baker Elman was very prompt, easy to work with, and the job was done professionally

Baker Ellman came to look at it within an hour and explained that the water was coming from a component of the furnace. The response and professionalism were remarkable

It went well. They were very professional and helpful.