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NEEDHAM GARDEN CENTER

Lawn Mower & Power Tool Repair, Appliance Repair, Home Security Systems,

Reviews

4.732 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 32 reviews

Steve D.
06/2017
5.0
lawn mower repair
  + -1 more
Great, very satisfied with repair and kept promise on delivery time quoted
Description of Work: Lawnmower tune up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Kathleen E.
12/2015
5.0
lawn mower repair
  + -1 more
They called within 48 hours of drop off to tell me it was ready. The work they did matched the work order and the price came in under the estimate. The yard machine works great.
Description of Work: Serviced yard vacuum which had not been used in 4 years and was not properly prepped for long term storage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Cheryl L.
11/2015
5.0
lawn mower repair
  + -1 more
All went as planned. They repaired all necessary parts and returned the worn ones as spares. They are a Toro dealer. They get very busy, so early planning and getting on the schedule is important. I waited 3-4 weeks in Aug/Sept. I feel price was fair.
Description of Work: Picked up Toro snowblower, repaired all necessary parts, cleaned fuel tank, returned it to my driveway. Called in August and pick was scheduled for 3-4 weeks later.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Megan G.
10/2015
5.0
lawn mower repair
  + -1 more
They have been servicing our snowblower for a few years now, they pick up and drop off - they were even responsive to an emergency in the dead of last year's awful winter.
Description of Work: snowblower maintenance and repair, emergency repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Michael S.
09/2015
5.0
lawn mower repair
  + -1 more
went great; they are a small business and took a week to fix my mower, but I am very happy with the service
Description of Work: tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Robert J.
06/2014
5.0
lawn mower repair
  + -1 more
They did a good job and when I got the snow blower back it was ready to go. They replaced some parts that I hadn't even mentioned to them. I like that they pick up and drop off. They are a bit pricey but they do good work.
Description of Work: I purchased my snow blower from them in the past. Most recently they picked it up and did a winter tune up including changing the oil and spark plug.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Terry M.
06/2013
5.0
lawn mower repair
  + -1 more
Service was excellent. Price quoted was accurate. Cleaned and washed mower which was an unexpected service. Did have to bring back for additional service which was covered under the initial repair.
Description of Work: Fixed lawn mower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Arnold B.
05/2013
5.0
lawn mower repair
  + -1 more
They picked up snow blower on a monday, and had it back to me by Wed.
Description of Work: THey tuned up my snow blower and replaced the auger belt. Works great now

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$149

KEN D.
10/2011
1.0
appliance repair, home security systems, lawn mower repair
  + 1 more
I did not hear from them until the day they called me to tell me they completed the work and it would be $400. I expressed my displeasure. The owner told me, again, he would call me in the morning and that they would deliver it the next day and try to work somthing out. Again, no call. When the delivery guy came his resolution was to demand $400 then drive off with my snow blower. This after verifying my request for a call to authorize the work was clearly on the paperwork. I waited to hear from the owner of Needham Garden Center but never did. Now I'm thinking, great these guys just got my snow blower for free. I tried to call but could not get anyone on the phone. I sent another email requesting that he not sell my snow blower, that we would resolve the matter in small claims court. Only then did I hear from him. He decided that he would undo the repairs he made and leave the snow blower back at my friend's house. It was a pretty bad customer experience.
Description of Work: A friend of mine gave me a snow blower. He said it worked last year but would not start now, probably needed a tune up. I called Needham Garden Center. I asked how much a tune up would cost. He said between $200 and $260. I wrote it down and asked him to give me a call if the work was more than that.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Michael K.
05/2011
5.0
lawn mower repair
  + -1 more
Fifteen year old Sears Craftsman lawnmower would start but stall after a few seconds after sitting in the garage all winter. NGC rebuilt the carburetor and sharpened the blade. Works fine now. First time I ever had the lawnmower serviced. They told me it would be a week, but they called me three days later and told me the work was done. Rather busy this time of year, but they got to it in a timely manner.
Description of Work: Rebuilt carburetor and sharpened blade. Also cleaned up the lawnmower in general.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Pepe P.
03/2011
5.0
appliance repair
  + -1 more
THey were very professional, knew what part I was talking about and retrieved it for me immediately
Description of Work: Went to store to purchase some parts for our snowblower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$15

DAVID M.
03/2011
5.0
lawn mower repair
  + -1 more
OK, I know it was summer, but I didn't want to be stranded when the snow hit. The machine wouldn't start and I had taken a swing at trying to fix it with no success. They knew the machine inside and out, diagnosed the problem and fixed it promptly. It worked right through this past dreadful winter with no issues.
Description of Work: I brought in my broken snowblower to be repaired.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

BARBARA M.
05/2010
5.0
lawn mower repair
  + -1 more
Couldn't possibly be better. Fast, efficient, courteous service at a very fair price.
Description of Work: My very old lawn mower was stalling out frequently. I dropped it off at Needham Garden Center & Power Equipment (they took it out of the car for me) on a Monday morning. Two days later they called to tell me it was ready. They rebuilt the carburetor, replaced the air filter and spark plug, flushed the fuel system, and clean up the mower, all for $76! Then they put it back into my car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$76

John S.
05/2010
1.0
lawn mower repair
  + -1 more
Dishonest and arrogant owners who could care less about customer service.
Description of Work: Lawn mower service.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$100

IRIS B.
01/2010
5.0
lawn mower repair
  + -1 more
Having delayed this overdue service for years, I finally brought in my snow blower the day before our first big storm. I expected to have to shovel this storm without my snowblower, but I figured at least it would be ready for the next storm. I was told the blower would be ready in a week, which seemed resonable. A mere 20 hours later, 4 hours before the big storm was due, I got a call saying my blower was ready to be picked up. It was home in time for the storm, and worked great! I am very impressed by NGC who clearly were sensitive to the timing and made an effort to help me out. Ihave already recommended NGC to a friend, and will continue to send work their way when I can.
Description of Work: Maintenance and repair of 5 year old snow blower that wouldn't start -- and had never had it's annual tune-ups. Rebuilt carburetor, fixed frozen starter, replaced spark plug, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

ANITA GIOBBIE H.
07/2009
5.0
lawn mower repair
  + -1 more
Thirteen year-old lawnmower would start, but then stall after a few minutes of operation. When we dropped it off for repair, we discussed different options given the age of the machine, and decided that a tune-up would be fine but would hold the line on a carburetor replacement. We found everyone helpful and willing to take time to explain the repairs. Although it was mid-summer, the turn-around time was just two days (we brought it in on Monday and it was ready on Wednesday). The mower runs like a new machine. Great job!
Description of Work: Gas lawnmower had complete tune-up and maintenance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

WILLIAM G.
06/2009
5.0
lawn mower repair
  + -1 more
They estimated 1 week turnaround but had it repaired in 3 days which is amazing at this time of the year. Fabulous service.
Description of Work: 10 year old Honda engine push mower did not run after 10 years of no service. Complete maintenance performed and now runs like new.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Peter C.
06/2009
4.0
lawn mower repair
  + -1 more
I checked angie's list, saw that this vendor was given good ratings, and contacted them about servicing my mower. It had been at least four years since the mower had last been serviced. They answered the phone promptly, were polite and professional on the phone, and I brought my mower in several days later. They told me that it would take about a week to perform the check and any needed repairs, but they called just a few days later to tell me that it was ready. After I was unable to pick it up for another week, they gave me a follow-up/reminder call. At pick-up, they were once again polite and professional.
Description of Work: I brought in my lawnmower for a general tuneup.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$130

Patricia M.
02/2009
5.0
appliance repair
  + -1 more
I called and spoke to Tom onTuesday, he told me how the process would go. The snowblower was picked up on Wednesday and was back at my house on Thursday. Painless and stressfree.
Description of Work: My snowblower was picked up, a maintenance check done, minor repairs completed and dropped off.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Terry T.
01/2009
5.0
lawn mower repair
  + -1 more
Went better than expected in that they first quoted a two week time frame in order to pick up and return. They actually came to pick up the snow thrower within two days. I would recommend that the contractor be better at estimating when they could provide service.
Description of Work: Called them on a Monday and they came on a Wednesday, picked up my snow thrower and returned it on a Friday. They repaired the unit fixing the clutch.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Sara B.
10/2008
5.0
lawn mower repair
  + -1 more
Generally great. I called on Monday, brought the mower in Mon/Tues and had it back by Thurs/Fri. Very pleased with the mower's performance since. They were candid -- and accurate -- with price estimate. They generally encourage repair v. replacement. This mower is probably 5-7 years old and will hopefully give us at least as long again. Big savings. I knocked down price (to a "B") only b/c we had done a ton of work ourselves (replace the gas, change the spark plugs, etc.) before bringing it in. I was hoping that would mean we got some sort of discount but either they just charge a flat fee regardless of which small pieces they do or they didn't listen and they did it all over again anyway. Some evidence of the latter when they told me as I left to "replace the old gas since the mower has been sitting." Anyway, a small ding mostly due to my high expectations not their estimate (they warned me) and actual service. You'll save money if they only sharpen your blade; ours needed to be replaced as we seem to have rocky soil in spots and have apparently dinged our blade beyond repair. That was probably a $20-30 additional charge v. sharpening only). Oh, and I can confirm as others have said. They will load mower in and out of the car for you, breaking handle down if necessary, etc. A good, small-town, old-school, high-quality service experience.
Description of Work: Lawn mower tune-up and blade replacement. Lawn mower had been sitting for more than a year and started okay but was having trouble holding an idle.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

BARBARA M.
05/2008
5.0
lawn mower repair
  + -1 more
When I discovered that my ten-year-old lawn mower wasn't working, I wasn't sure if I should get it repaired or replaced. But I took it to Needham Garden Center for repairs and just two days later they called to say it was ready! They cleaned and flushed the tank, fuel system and carburetor. The replaced the spark plug, air filter, gasket, throttle wire and blade. They changed the oil and scraped the deck. They did a tune up. They took it out of the car for me when I arrived and loaded it in when I picked it up. It works great now and should be good for another couple of years.
Description of Work: Repaired my ten-year-old lawnmower in just two days!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$131

CHRISTINE S.
07/2007
5.0
lawn mower repair
  + -1 more
I got the name of this place on the list and had never used them before. They were incredibly helpful when I put the call in over the phone and described the problem with the spark plug terminal. Never having transported a gas mower before, they explained that I could take it in the car even with gas in its tank. When I arrived, they unloaded it for me. They called within a day and said it was ready for pickup. Pickup was just as easy.
Description of Work: They repaired my gas mower which had not been serviced in about 6 years. It was burning oil, the spark plug terminal had come loose and wouldn't stay on the plug, the blades were so dull that they weren't cutting the dandelions. They did a repair job and serviced the mower: cleaned out the tank and fuel system, cleaned out the carburetor, placed the diaphragm and gasket, replaced the air filter and spark plug terminal, changed the oil, sharpened the blades and scraped and cleaned the deck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

JOHN B.
05/2007
5.0
lawn mower repair
  + -1 more
The little critter was like new, ran smoothly and cut real quickly. Took a week or so, just as promised. I dropped it off and (when they called) went to pick it up.
Description of Work: Sharpened chainsaw blade and cleaned its engine. It had not been used for (OK, I am SO embarrassed at this indication of my laziness) 30 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

LIZ R.
04/2007
5.0
lawn mower repair
  + -1 more
Year after year, they have been helpful, courteous, prompt, and effective at what we have asked them to do.
Description of Work: We bring our lawn mower and snow thrower to be serviced (maintenance) and repaired at Needham Garden Center.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150
    • 1(current)
    • 2

Contact information

53 Chestnut St, Needham, MA 02492


Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Lawn Mower & Power Tool Repair,
Appliance Repair,
Home Security Systems,
Snow Removal

FAQ

NEEDHAM GARDEN CENTER is currently rated 4.7 overall out of 5.
No, NEEDHAM GARDEN CENTER does not offer free project estimates.
No, NEEDHAM GARDEN CENTER does not offer eco-friendly accreditations.
No, NEEDHAM GARDEN CENTER does not offer a senior discount.
No, NEEDHAM GARDEN CENTER does not offer emergency services.
No, NEEDHAM GARDEN CENTER does not offer warranties.

Contact information

53 Chestnut St, Needham, MA 02492