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Tilton Cleaning & Restoration

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

Tilton cleaning operated by michael tilton since 1977. We always make sure our customers are 100% satisfied. Professionalism means being polite and informative. Taking great care of the furnishings in your home . We are experts through experience and industry education. We know how to provide a pleasant service experience while in your home. We are bonded, insured, have industry certifications and the work is 100% guaranteed. We will return to your home or business no questions asked and at no charge to re-clean any area. Just call michael. We have completed 50000+ jobs.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Carpet, rug, & upholstery cleaning, repair, & restoration. Tile & Grout cleaning, Water & fire damage restoration. Commercial carpet cleaning, mattresses, leather furniture & odor removal.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9513 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
6%
3
1%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 126-150 of 513 reviews

linda D.
11/2014
5.0
carpet cleaners
  + -1 more
Matt returned my call immediately and scheduled within a week. He arrived promptly, was friendly and helpful, and was especially careful of the newly refinished floor and the cats in residence. He worked steadily until done, then explained the problem areas he'd discovered. The price was very fair for the work done, and there were no fumes or toxic solutions. I would definitely recommend this company.
Description of Work: Cleaned upholstery on a large sofa

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Shrikanth A.
11/2014
4.0
carpet cleaners
  + -1 more
They did a pretty good job. The only issue I had with them was they charged $4 per stair extra which I thought was a bit much. The stairs were not very difficult to access and clean. I had a choice to decline, but since I was getting the carpets cleaned, I went ahead with it. I will probably rent a cleaner from Home Depot in the future and do it myself.
Description of Work: They cleaned the carpets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$129

Response from Tilton Cleaning & Restoration
Hello [member name removed] Thank you so much for allowing me to do business with you. The stair price is a pretty typical price for cleaning in the industry. The cost is there because it's all done with a hand too even though it doesn't seem like a large areal. I'm glad you chose to go ahead and have us clean them for you. Be assured that a rental cleaning unit would not be able to do the same type of deep cleaning that an experienced carpet cleaner with a truck mounted unit can do thanks again Mike Tilton

Starr P.
10/2014
5.0
carpet cleaners
  + -1 more
They were great- very punctual, picked it up when they said they would, delivered it when they said they would and did a great job.
Description of Work: They cleaned one of our Persian rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$95

Jason K.
09/2014
5.0
oriental rug cleaning
  + -1 more
They picked up and dropped off the carpet. I realized the pet stains would be difficult and they were very upfront about this. Very happy with the results
Description of Work: Cleaned our carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

joshua S.
09/2014
5.0
oriental rug cleaning
  + -1 more
It was excellent. They were helpful, timely, and easy to work with. Scheduling was great. The quality of work was fantastic.
Description of Work: I purchased a deal for $99 for $200 worth of oriental rug cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Mark B.
08/2014
5.0
carpet cleaners
  + -1 more
Mike was a pleasure to deal with over the phone, and in person. Very professional, and helpful. We are dealing with cleanup from a mouse problem in the basement, and Mike was very accommodating with our need to get the basement cleaned as soon as possible. He was able to come out the day after I contacted him, which was really appreciated. On the day of service, they came out and washed the basement. Basically, they have a system to spray down the floor, walls and ceiling (if it's exposed rafters, or wet-able material), then vacuum up the water & cleaning solution (plus all the nasty stuff). They got rid of mold on the tiles, which was left over from a nasty old rug I removed the previous day, and cleaned up the ceiling tiles as well. The cleaning process also removed a lot of mouse poop and other debris, and the basement generally just feels much nicer, and sanitary, now. Once they were done with cleaning, they sprayed moldicide on the floors and wood paneling on the walls as a preventive measure. I would definitely hire them again!
Description of Work: Washed entire basement, and sprayed with moldicide.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$480

John H.
08/2014
5.0
oriental rug cleaning
  + -1 more
My experience was positive. Scheduling went pretty easy and they were punctual for the appointment. They picked up the rug and brought it back in a timely manner. The results of the cleaning were good.
Description of Work: I purchased the big deal for $99 for $200 Worth of Oriental/Area Rug Cleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Ralph M.
08/2014
5.0
oriental rug cleaning
  + -1 more
They did very well. My wife has used them before. It didn't take long to get the rugs back. We had no complaints.
Description of Work: I purchased a big deal for $99 for $200 Worth of Oriental/Area Rug Cleaning. They cleaned two rugs.
Rating CategoryRating out of 5
Yes, I recommend this pro

Mandana R.
08/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
I purchased a coupon from Angie's list. Mike got in touch with me and we scheduled a time. The technician (Matt) arrived right on time (a few minutes early). I showed him the floors and he started working right away. He was quick, efficient and very professional. The bathrooms were on the top floor but the hose was long enough so there was no issue. The floor in the master bathroomroom looks beautiful and very clean. It is an old floor with very small tiles and the grout was stained in a few spots. it looks great now. The whole thing took less time than I thought and I am very pleased with the result.
Description of Work: clean tile floor in 2 bathrooms and entry

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Susan M.
07/2014
5.0
carpet cleaners
  + -1 more
There was an initial confusion about the pick up date. This was readily resolved and the rugs were picked up early the next morning. All of the rugs came back beautifully cleaned, even the one that had been on the kitchen floor for 20 years!
Description of Work: I had 5 rugs cleaned by Tilton: two 8 X 10 and three 3 X 5.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

LAURENCE H.
07/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
It was a simple operation to clean our 6x9 wool rug. Tilton picked up the rug from my porch as we prearranged, cleaned it, and returned it later to my porch. Was diligent about calling to reschedule when he couldn't make the first appointment.
Description of Work: Picked up a 6x9 area wool rug, cleaned it, and returned it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Richard K.
07/2014
5.0
carpet cleaners
  + -1 more
Mike, the provider, was very responsive on a timely basis in scheduling the appointment and arriving on time on the day promised. He was very professional, knowledgeable about his work, and he took the time to explain exactly what he was doing and why. He was also organized and efficient in his work. I would definitely use Tilton Cleaning and Restoration again.
Description of Work: Cleaned two oriental rugs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Louise K.
07/2014
5.0
oriental rug cleaning
  + -1 more
They were great to deal with and very pleasant. They did an excellent job at a reasonable price. I spent $200.
Description of Work: I used Tilton Cleaning & Restoration for carpet cleaning probably a month ago. They picked up the rugs in May and brought them back in June.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kathleen K.
06/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
It went great! They were punctual in responding. I had plenty of choices for an appointment. The technician was on time and worked quickly and efficiently.
Description of Work: tile steam cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Joanna H.
06/2014
5.0
carpet cleaners
  + -1 more
We purchased a deal through Angie's List for tile cleaning. The person who arrived was prompt and professional, and we were very pleased with the difference in the appearance of the tile and grout after the service was performed.
Description of Work: Cleaned grout

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

LISA T.
06/2014
4.0
carpet cleaners
  + -1 more
Tilton did a very good job cleaning my sofa, ottoman, and rug. I am pleased with the job they did and the customer service I received. There were some glitches but Mike made sure that I was happy and in the end I am a satisfied customer.
Description of Work: cleaned sofa, ottoman, and Persian rug

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$300

Response from Tilton Cleaning & Restoration
Hi (Member name removed) I'm sorry the whole experience wasn't what you were hoping for. . We sold allot of coupons so it was a bit challenging to keep up, but that didn't make you feel great about our company. we have been in business for 35 years and it's rare that this happens. As far as the price charged. Please look in the fine print and you will see that the deal is for an 8x10 and you have a 9x12. anything over the 80' there is an extra charge and that is normal with all big deal sales. In light of what happened and I want to do something for you to hopefully change your impression of us, I will not cash the $70 check as a token of my appreciation and sincere apology. I value your business and this would not happen again Best Regards Mike Tilton

Lisa B.
06/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
They pick and drop off rugs, so it is very convenient.
Description of Work: Did a great job cleaning two oriental rugs. We've used this provider several times and will again in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Rebecca W.
06/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
It went very well. They were willing to pick up the rug at a time that worked for our schedule. They were punctual and courteous as they came to move furniture and secure the rug. The rug was returned within a reasonable time and put in place by Tilton and the furniture was replaced as well. This rug was overdue to be cleaned and we couldn't be happier with the results. It looks great!
Description of Work: Took area rug cleaned it and returned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

SANDRA D.
06/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Fabulous. First time I used Tilton. I had been looking for a less expensive carpet cleaning service than I had been using. They were not only less they were much better. The previous vendor could never get spots out of a light colored area rug-Tilton did it easily. Polite, efficient, arrived right at 8am as he said he would. I STRONGLY recommend this company.
Description of Work: Cleaned all carpets in 3 rooms plus stairs, and several area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236

Elizabeth R.
06/2014
5.0
carpet cleaners
  + -1 more
They were good. They were on time and did a fine job. I had to have them come back because one of the carpets wasn't clean enough but they fixed it. It didn't take long for the carpets to dry.
Description of Work: I purchased a big deal for 4 areas of carpet cleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeanie T.
06/2014
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
The first visit they arrived promptly, cleaned my armchair in place, and took the rugs for cleaning. Very professional and friendly. I was in the process of moving, and I asked that they return the rugs to my new place after the move. They returned them today, and everything looks fabulous. It is great to have lovely clean rugs in my new home.
Description of Work: They cleaned a large rug, long runner rug, two small rugs and a chair. I had purchased a "deal" for the rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Neil L.
06/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
No work was performed. The "A" ratings reflect their promptness in calling me and indicating that they do not perform the service I required. The date indicated is purely arbitrary.
Description of Work: I spoke with Tilton shortly after signing up for this service--"Ceramic Tile Cleaning and Restoration". I understood that by their use of the term "restoration", that Tilton would regrout and clean the ceramic tile surround in my shower. They do not provide a regrouting service.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0


koushik C.
06/2014
5.0
carpet cleaners
  + -1 more
Great cleaning job . They know their job.
Description of Work: Clean out entire basement carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Eric D.
06/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
Upon arrival provider educated me that his service was not great at cleaning bathroom mold and indirectly communicated the service was better for kitchens. He was very nice, honest and professional. There was no significant improvement but he warned me this might be the case.
Description of Work: Cleaned grout in shower, bathroom floor and jacuzzi.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Rita L.
05/2014
5.0
upholstery cleaning, oriental rug cleaning
  + 0 more
It worked out very well. They were prompt and efficient in getting it out. They came back in a timely fashioned. They did a good job and I will use them again.
Description of Work: I used the big deal of Tilton Cleaning & Restoration. They cleaned my oriental rug and chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Contact information

20 Crest Rd, Natick, MA 01760

www.tiltoncleaning.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
9:00 AM - 4:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Water & Smoke Damage

FAQ

Tilton Cleaning & Restoration is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Tilton Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Tilton Cleaning & Restoration offers free project estimates.
Yes, Tilton Cleaning & Restoration offers eco-friendly accreditations.
No, Tilton Cleaning & Restoration does not offer a senior discount.
Yes, Tilton Cleaning & Restoration offers emergency services.
Yes, Tilton Cleaning & Restoration offers warranties.
Tilton Cleaning & Restoration offers the following services: Carpet, rug, & upholstery cleaning, repair, & restoration. Tile & Grout cleaning, Water & fire damage restoration. Commercial carpet cleaning, mattresses, leather furniture & odor removal.

Contact information

20 Crest Rd, Natick, MA 01760

www.tiltoncleaning.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
9:00 AM - 4:00 PM