Orifice Recycling & Refuse

BUYER BEWARE. Moving and wanting to cancel my service. They told me NO REFUNDS and actually hung up on me. They told me there are no supervisors and then finally admitted there was a a manger but he was "home with Covid." What a deceptive company, I will tell all of my family and friends not to go with their services! What a way to treat customers, especially in a pandemic. UNBELIEVABLE!!

reliable and on time

As for trash, recycling, and other pick up this company is top notch, with VERY reasonable prices. We even arranged for them to get rid of an old couch for us. They were on time, even during snow storms of 2014 & 2015!!!! Reliable and reasonable. The only thing a problem with this company, is it is next to impossible to get Derek to call you back or respond to a message. Usually, it takes 2 calls to get hold of him. We have just moved away from MA and I have now left 3 messages on his voice mail. The empty garbage and recycling bins have been sitting in front of the empty house for the last 3 weeks!!! The new buyers actually have it written in a P&S addendum to have them removed and I can't even get a call back from Derek - so 2 stars off. Suggestion Derek - get a receptionist to handle customer phone calls, especially if you are so busy you don't have time to call customers back (yes, left full name, number, and address all three times). Next is a registered letter.

unknown

Never showed up. Did not return e-mails and voice mails. Had to find an expensive alternative on short notice

Responded to message same day. Bins delivered the next day. Forgot to move bins in second week, and they grabbed them from in front of garage, emptied them, and left them neatly at end of driveway.

We have been using Orifice for about a year. Signing up was easy. Since I am not a phone guy and prefer email, I shot Derek (owner) an email, day later he sent me all the info, next week two clean trash cans showed up at my garage. About a month ago I got really p***** at them for no reason. We diligently recycle and this way about 2/3 of our weekly pickup is actually recycling. So when I saw our guy dumping both of the cans into back of the truck several weeks in the row, I called to cancel. Boy was I angry. Derek, very patiently, explained to me, that he buys split-body garbage trucks, which have two separate compartments. These aren't kind of older trucks we are used to seeing, where recycling goes into side of the truck, not back. I did go and google those truck. Those are interesting pieces of machinery. Kudos to Derek for handling it calmly. Also, never had an issue with their pickup timing. I leave can out Monday night and when I am home after work on Tuesday, can are always put aside neatly, so they don't obstruct driveway.

unknown

unknown

We had been using Orifice to pick up our trash for about a year. A few times they came super early and we missed the pick up. When I called (you can only call the owner direct) he basically said, too bad, get it out sooner. So each week it was the stress to make sure I got it out, not to miss them (of course most times they come very late not early). For Memorial day they said "trash will be a day delayed", I put the can out anyway for Tuesday (our regular day), and at 6pm they came to get it. Good thing I didn't follow that. (because of course if you miss it they wont come back or refund your money) The website says they "sanitize" the trash cans. I started to notice that a smell was building in the can and over time you could barely breath when you opened it. After trying to clean it myself and never wanting to take the trash out, I decided I would just cancell.de

We love them! We have been using them since January. We get weekly pick ups. They clean the garbage containers and they take anything. If i want them to take the Sofa, they will. I have had issues getting call backs.

The folks at Orifice Recycling are great-they are easy to deal with, friendly and do a great job. I recommend them highly -they make it easy!

They are fabulous! I signed up for their service and within 24 hours they delivered a sparkling wheeled trash barrel and 2 recycle bins. They are timely, quiet and leave the area and bins in clean condition.

unknown

While I was provided with a large bin for trash and two small bins for recycling, Orifice takes however much I put out there. I was really impressed one pickup recently when I watched the man collect my refuse and recycling, place the bins where I had left them and start to return to the truck. He looked back, turned around and returned to the bins to set re-set them to a more orderly position. Exceptional care in service! All this for less that what I would pay to take it all to the dump. Recommend!!!

They are exceptional and so professional! They're punctual, efficient, and friendly. Once, my husband forgot to put out the trash and they rang the doorbell to ask if we had forgotten! Amazing!! I highly recommend them!

This company has been great! First of all, I was impressed that the owner clearly went through the "recent sales" in the paper or online, saw we were new to the neighborhood, and took the time to come to our door to introduce himself, his company and their services. I hadn't had a chance yet to hire a garbage company, but he scored big points right off the bat doing that! Turned out, his price was slightly better than the bigger names, so we went with Orifice. Our second week of collection, we forgot to put the can out. The truck driver rang our doorbell, asked if we had any garbage this week, waited while I opened the garage door, and then he and his helper brought the can down my driveway to the truck, brought the recycling by hand, and brought the cans back to me in the garage. That's CRAZY GOOD service, in my opinion. My other garbage company would've driven right on by. One downside--- their trucks are so quiet that my two-year-old son often misses the chance to see the garbage truck because we don't hear them at all! :)