Metrowest Small Engine Repair & Service

Went very well. Punctual in picking and delivering mower. Convenience great for us. We had no way of getting mower to the shop. Affordability of cost a pleasent surprise. Highly recommend Metrowest Small Engine Repair. It's great dealing with local businesses.

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Yesterday I left a message asking for a call back with a status update and when I didn't hear back this morning, called them back, but this time their phone was disconnected. I drove out to the store and the told me that they'd called me several weeks ago and had replaced the primer bulb - clearly they'd forgotten that they needed to replace the carburetor. I tested it with the same results. I took my mower home and will be trying out nearby competitors which I've heard provide a good service. But I did ask in the middle of this process why they hadn't cleaned the carburetor when they did the tune up and they said that the tune up only was to sharpen the blade and replace fluids. In short, for about $100, they did what I could have paid my son $20 to do. This business needs to remove the word "Repair" from their title because they clearly don't have the skills to fix small engines. Besides that, they are a shoddy operation with poor infrastructure (the phone system, which they told me gets disconnected easily) and no priority given to customer service. Save yourself the hassle and frustration and find another small engine repair place, even if you have to drive a little farther.

I had a rather bad expierence with this shop a few years ago when they returned my mower, and it ran Long enough to about half of my yard. I called and the owner explained that he had fired an employee for doing poor work. He took it back and fixed it, offering little discount. Fast forward to today. I called and asked if they could pick up my mower. He insisted it would be a $40 charge. I explained that I lived less than a mile from the shop. He laughed at me.

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When I spoke to the guy at MetroWest Small Engine Repair, I was careful to explain how I had always meticulously maintained my snowblower, and that I had just put in fresh oil and fresh gas, if for no other reason, so I could start the snowblower, to get it onto my truck. He knew I had just replaced the oil and the gas. When I picked it up two weeks later, I was charged for fresh oil, and fresh gas

Dropped off the mower and picked it up when they called to tell us it was ready.

Metrowest small engine repair is great! They are fair and do the work in a timely manner. Since having them tune up my snowblower and lawn mower this year I will be going to them every year moving forwards.

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See above.

The work was done on time, as promised, and they appear to have done a very good job. Labor rate of $72/hour seems a bit steep, but good quality. The work was performed at their store/shop (20 Spring Street, Natick, MA).

Just fine

The owner was very nice and they did the tune up faster than expected. I am planning on going back again.

Don't even think to go this place. These a bunch of completely unprofessional and non responsible people. It started kinda OK. They agreed to pick up my broken snow-blower from my property, it was beginning of July, some time September I started wandering what is going on. Response - "O, it needs new carburetor it's gonna cost you about $70 ($150 on another call). In the middle of October they called me back and told that they can't fix it because there is no spark! Actually I knew it from the time it went broken, it was the reason I brought it in on the first place - IT would not start because there is no spark.Looks like all these guys can do - replace big and obvious pieces. They have no idea how actually small engine works! No spark - it's not fixable. I would not recommend anybody to go there. You going to waste at least you time. And at the end of the day you end up looking for somebody else to fix you problem (as I'm). Guys next door, their competitors fixed it in three weeks, and the problem was with the head gasket, nothing wrong with the carburetor at all. Stay away from this place.

My local repair shop had a significant backlog of work, and with a forecast for a weekend snow storm, I needed my snow blower operational in a hurry. Metrowest came out promptly to pick up the machine and ultimately returned it in good wroking order in time to handle the snow storm. My only complaint with Metrowest was that I had a hard time getting a status update once they had my machine. It took numerous messages over several before I received a call back to let me know what was happening.

The above cost includes the pickup and delivery charges, which I consider very reasonable.

See above

It was great. They did a great job.

Great. I highly recommend!