Master Chimney Sweepers

THEY CAME WITH THEIR BLOWER, AND SOMEHOW DAMAGED AN ELECTRIC SOCKET AND I DO NOT HAVE ELECTRICITY IN A 1/3 OF MY HOUSE. THEY CHARGED ME AN OUTRAGEOUS PRICE FOR A CHIMNEY CAP ALSO.

THIS COMPANY'S PRICING WAS CONSIDERABLY HIGHER FOR WHAT APPEARED TO BE THE SAME WORK TO BE DONE. THEY ALSO WANTED TO CHARGE $200 TO DO THE ESTIMATE, OF COURSE APPLICABLE TO THE JOB IF THEY DID IT BUT NOT IF THEY DID NOT.

WE'VE BEEN USING MASTER CHIMNEY SWEEPERS FOR THE PAST THREE YEARS AND AGAIN, THEY ARRIVED LAST MONTH ON-TIME AND KNOWLEDGEABLE ABOUT THE TASK AT HAND. THEY CALL EACH YEAR AROUND THE APPROPRIATE TIME OF SEASON (FOR US, SEPTEMBER/OCTOBER) TO SEE IF WE'RE INTERESTED IN HAVING THEM COME BY FOR AN INSPECTION/CLEANING. THEY ARE EXPEDITIOUS IN RETURNING CALLS AND FLEXIBLE TO REASONABLE SCHEDULING CHANGES. THEY ARE NOT AT ALL PUSHY, OR HIGH-PRESSURE, WHEN CALLING TO ASK IF YOU NEED THEIR SERVICES. ALWAYS FRIENDLY, POLITE AND HELPFUL. HIGHLY RECOMMENDED!

CALLED THEM OUT TO CLEAN CHIMNEY. AFTER INSPECTION TOLD ME THE CHIMNEY DIDN'T NEED TO BE CLEANED FOR ANOTHER YEAR. INSTEAD I HAD THEM INSTALL A FIREPLACE DAMPER AND THEY APPLIED THE SERVICE CHARGE TO THAT INSTEAD OF BOTH. VERY PLEASED. WOULD RECOMMEND.

A REPRESENTATIVE PROMPTLY RETURNED OUR CALL INQUIRING ABOUT GETTING AN ESTIMATE. A TECHNICIAN CAME AT THE DESIGNATED TIME SUPPLIED A REASONABLE ESTIMATE AND SCHEDULED THE WORK TO BE DONE AT A FUTURE DATE. THE WORK ACTUALLY CAME IN UNDER ESTIMATE. COMPANY REPS WERE ON TIME, COURTEOUS, AND COMPLETELY PROFESSIONAL AT ALL TIMES. THEY CLEANED UP AFTER THEMSELVES!! I WOULD RECOMMEND THEM TO OTHERS AND WILL USE THEM AGAIN IN THE FUTURE.

I WAS RENTING A NEWLY PURCHASED HOUSE AND WANTED THE CHIMNEY CLEANED BEFORE THE TENANT'S MOVE-IN DATE. TURNS OUT THE LATE SPRING IS THE SECOND BUSIEST TIME OF THE YEAR FOR CHIMNEY SWEEPS, SO I HAD TO MAKE AN APPOINTMENT FOR AFTER THE MOVE-IN DATE. I APPRECIATED THE CANDOR OF THE PERSON WHO MADE THE APPOINTMENT. THE SWEEP SHOWED UP AT THE APPOINTED TIME AND MADE GOOD SUGGESTIONS. ALSO GAVE GOOD INFORMATION ON THE FEASIBILITY OF INSTALLING A WOOD-BURNING STOVE. COST WAS MORE THAN I EXPECTED, BUT ONLY BECAUSE THERE WERE 3 FLUES, WHICH I DIDN'T KNOW.

EXCELLENT! PROFESSIONAL IN TELEPHONE CONTACTS AND IN PERSON. ARRIVED ON TIME. DID WORK. OFFERED INTERESTING AND USEFUL INFO. ON OUR SYSTEM AND A GOOD TIP ON HOW TO IMPROVE IT. DID NOT TRY TO SELL US GOODS OR SERVICES WE DON'T NEED. WE WILL DEFINITELY USE THIS COMPANY AGAIN, AND WE WILL ASK FOR THE SAME SWEEPER - ''NICK26'' - TO COME AGAIN. HE WAS EVEN TOLERANT OF OUR PESKY PUPPY. THANKS TO ANGIE'S LIST FOR FINDING THIS GREAT SERVICE FOR US!

OVERALL THE WORK PERFORMED WAS VERY GOOD. HOWEVER, THEY PROPOSED A NEW CHIMNEY LINER AND THEIR BID WAS MORE THAN DOUBLE THAT OF THREE OTHER LOCAL COMPANIES. THEY ALSO ASSURED US THE CHIMNEYS WERE FINE, BUT DID NOT LEAVE A WRITTEN REPORT TO THAT EFFECT.

KELLY, THE SERVICE PERSON, COULDN'T HAVE BEEN ANY MORE PROFESSIONAL, EFFICIENT AND PLEASANT. HE GAVE US SOME GOOD POINTERS ON CARING FOR OUR CHIMNEY AND WOOD STOVE, AND HE WAS HONEST WITH US THAT OUR CHIMNEY DID NOT NEED CLEANING---THAT SAVED US ALMOST $140. WE WERE VERY HAPPY WITH MASTER CHIMNEY SWEEPERS.

THE SWEEP SAVED ME MONEY BY SAYING THE FIREPLACE FLUE DID NOT NEED CLEANING, BUT ONLY THE FURNACE FLUE.

DEREK ARRIVED ABOUT TEN MINUTES INTO THE TWO-HOUR WINDOW. HE WAS VERY PERSONABLE, EFFICIENT, AND CLEANED UP WHEN THE JOB WAS COMPLETE. HE WAS VERY CAREFUL AT REMOVING THE HEATER COVER, AND EVEN ASKED ME IF IT WAS PLACED THE WAY I WANTED IT WHEN HE REPLACED IT. I'VE BEEN USING THIS COMPANY FOR MANY YEARS, AND WILL DEFINITELY CONTINUE TO DO SO.

THEY WERE VERY RESPONSIVE TO MY CALL. DEREK ARRIVED ON TIME, AND WAS VERY PROFESSIONAL DOING THE WORK.

SHOWED UP ON THE COLDEST DAY OF THE YEAR WITH A SMILE ON HIS FACE. VERY NICE FOLKS.

MASTER CHIMNEY SCHEDULED MY INSPECTION IN ONE DAY. BOB T WAS PROFESSIONAL, INFORMATIVE, VERY CLEAN.

THE WORKERS SEEMED KNOWLEDGEABLE & THE CLEANING WENT WELL. A PREVIOUS SWEEP HAD INDICATED A "SERIOUS PROBLEM" ABOUT UNLINED FLUE. THE MASTER CHIMNEY SWEEP WAS MUCH MORE CLEAR. THE PROBLEM MAY NEED TO BE DONE WITHIN 5-10 YRS, BUT NOT IMMEDIATELY.

CODY WAS EARLY, HE WAS PERSONABLE AND EARNED HIS PAY. WOULD USE THEM AGAIN IN A HEART BEAT. A+

THE CHIMNEY SWEEPERS WERE PROMPT AND QUICK. HOWEVER, WHEN I CALLED ABOUT THE $20 ANGIE'S MEMBER DISCOUNT THAT I WAS NOT GIVEN, MY CALL WAS NOT RETURNED TWICE.

I ONLY SPOKE WITH COMPANY BY PHONE. THEY WERE VERY RESPONSIVE, BUT, IT WAS CLEAR IT IS A VERY BIG COMPANY. WHILE ANGIE'S LIST REFERENCES WERE GOOD, I FELT THAT THE JOB DONE WOULD BE DEPENDENT ON WHO CAME AND CHOSE A SMALLER COMPANY THAT WAS LESS EXPENSIVE.

THE EMPLOYEE WAS PROMPT, FRIENDLY, COURTEOUS AND OFFICIENT. HE SUGGESTED A MAJOR REPAIR THAT NEEDED TO BE CHANGED.

NICK WAS VERY PROFESSIONAL & EXPLAINED EVERYTHING CLEARLY. I APPRECIATED HIS HONESTLY. HE TOLD ME THAT OUR FIREPLACE CHIMNEY HAD ONLY MINIMAL DEBRIS AND DID NOT NEED TO BE CLEANED. I WAS EXPECTING TO PAY THE EXTRA $150-$189 TO HAVE IT DONE! NO GOUGING BY THIS COMPANY!

I CALLED ON A WED. AND APPOINTMENT WAS SET UP FOR TWO DAYS LATER ON FRIDAY. THEY CALLED ON FRI MORNING TO GIVE ME AN ESTIMATED ARRIVAL TIME. THE MEN ARRIVED EXACTLY ON TIME AND WERE VERY FRIENDLY, PROFESSIONAL AND EFFICIENT. THE PRICE CAME TO WHAT WAS QUOTED ON THE PHONE.

DID INSTALL DOUBLE CAP OVER FURNACE CHIMNEY, BECAUSE AT TIMES RAIN WOULD COME IN. HE WAS GOING TO TAKE OUT OLD ASH IN THE FIREPLACE WE USE ALL THE TIME, BUT FORGOT AFTER WE PUT ON NEW CAP. THIS WAS MY FIRST ANGIE'S LIST EXPERIENCE. DEREK WAS PROMPT, VERY FRIENDLY, WORK WAS DONE WELL, AND EVEN THE DOG LIKED HIM. I WILL CALL THEM AGAIN.

GAVE ME A 1 AND 1/2 HOUR TIME WITHIN WHICH HE WOULD ARRIVE AND HE DID. HE WAS COURTEOUS, THOROUGH, CLEAN AND EXPLAINED EVERYTHING. HE DID STRONGLY RECOMMEND 2 CHIMNEY CAPS AT $600. WE HAVE MANAGED WITHOUT THEM FOR 85 YEARS, SO I DID NOT FEEL THEY WERE REALLY NECESSARY. HE GAVE ME ONE WEEK TO TAKE HIM UP ON $100 DISCOUNT. I CAN'T COMMENT ON PRICE FOR CLEANING AS I HAD NOT GOTTEN ANY OTHER QUOTES. WHEN I SCHEDULED THE APPOINTMENT THEY WERE VERY CLEAR ABOUT THE COSTS.

KNOWLEDGEABLE, THROUGH, COMPETENT, ON TIME, AND POLITE. CALLED BACK PROMPTLY THE NEXT DAY WHEN I CALLED WITH AN ADDITIONAL QUESTION.

VERY RESPONSIVE AT RETURNING PHONE CALLS AND ANSWERED QUESTIONS ABOUT PROBLEM. DID NOT TRY TO SELL SOMETHING WE DIDN'T NEED TO DIRECT THE SMOKE, GAVE US SUGGESTIONS TO TRY.