HOME DEPOT

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I hold them in very high regard. Whenever there is a problem, they jump into it and resolve it. They are the best in customer service.

Did not go well. Noticed right after the warranty was over that the carpet stretched out which caused it to bubble. Called Home Depot but they were reluctant to re-stretch the carpet because the warranty was over. After complaining that it was not installed correctly, they sent someone to the house to fix it. That didn't last long, because the carpet stretched again and stayed that way until I called again and paid Home Depot to re-stretch the carpet. on 07/06/09. Well as of today I have 2 rooms and closets that have bubbled carpets including the one that was stretched twice. I noticed when they came to repair the carpets, they never moved any furniture, which is why the carpet kept bubbling. So in all, I feel it was faulty installation that caused the problem from the beginning.

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The price was good and they were punctual and professional.

Home Depot was 1 of 3 companies we checked to replace 9 double hung windows and a garden window. The man showed up 15 minutes early and was very professional the entire visit. The prices on the double hung windows was in line with what we expected. The garden window was very expensive. Home Depot was the first of three comapnies checked.

Thus far we are very happy with the whole project. Everything went well. It all was all seem less. They have a nice selection. They came at the scheduled time. The installation went smoothly. We are happy with the results and very satisfied. They were no unexplained costs in the end. The price was fair.

The only problem I had was the designs could have been more creative and interesting. Everyone was attentive and answered questions promptly. Customer service.

Bad service. The coordination was not good they didn't know what the other end was doing.

The sales staff at the Natick Home Depot were fantastic and very helpful. I did have a significant problem with the Home Depot installation "system." Home Depot first sets a time for someone to measure your space, and then you have to return to the store for your estimate. Seems easy enough, so long as the measuring company does their job. Our measurement was a complete disaster. Since I hadn't closed on the house I had only a three hour window for the house to be measured. The measurer proceeded to break two tapes, and then after three hours had only measured two rooms. I had wanted the carpet installed prior to moving in so I wouldn't have to pay extra for them to move furniture. Overall the carpets look good, but dealing with the installers was difficult. One installer broke a piece of furniture, which I made them fix, and the cleanup was sloppy. They also tried to leave without moving everything back.

I WILL CONSIDER USING HOME DEPOT AGAIN FOR THEIR INSTALLATION SERVICES, BUT I WOULD NOT USE THIS INSTALLER (MALKIN)AGAIN. THE INSTALLER WAS NOT RESPONSIVE, THEY DID NOT INSTALL THE DOOR PROPERLY (I HAD TO FIX IT), AND IN MY OPINION THEY CHARGED TOO MUCH ($199)FOR THE TIME SPENT (1 HOUR) AND THE QUALITY OF THE WORKMANSHIP. REGARDING HOME DEPOT: THEIR PEOPLE IN THE STORE ARE FRIENDLY AND HELPFUL, BUT THEY ARE HAMPERED BY AN APPARENTLY ANTIQUATED COMPUTER SYSTEM & PROCESS FOR CUSTOM ORDERS. IT TOOK ABOUT HALF A DOZEN PHONE CALLS AND PERSONAL VISITS BEFORE THE "DOOR EXPEDITER" GOT BACK TO ME WITH A STATUS OF MY ORDER.

THE DESIGN 'EXPERT' AT HOME DEPOT NEVER FAXED MY VANITY TOP ORDER TO THE FABRICATORS, ORDERED THE WRONG VANITY, AND NEGLECTED TO ORDER A TOE KICK. IT TOOK MANY PHONE CALLS FROM OCTOBER TO JANUARY TO GET THIS RESOLVED. NEVER AGAIN!

IT TOOK 6 WEEKS INSTEAD OF 3. IT WAS HARD TO PLAN.

THERE WERE A LOT OF DELAYS.

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