I hold them in very high regard. Whenever there is a problem, they jump into it and resolve it. They are the best in customer service.
Description of Work: I used Home Depot yesterday. I bought paint from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Constance B.
09/2013
2.0
home remodeling
+ -1 more
Did not go well. Noticed right after the warranty was over that the carpet stretched out which caused it to bubble. Called Home Depot but they were reluctant to re-stretch the carpet because the warranty was over. After complaining that it was not installed correctly, they sent someone to the house to fix it. That didn't last long, because the carpet stretched again and stayed that way until I called again and paid Home Depot to re-stretch the carpet. on 07/06/09. Well as of today I have 2 rooms and closets that have bubbled carpets including the one that was stretched twice. I noticed when they came to repair the carpets, they never moved any furniture, which is why the carpet kept bubbling. So in all, I feel it was faulty installation that caused the problem from the beginning.
Description of Work: Installed wall to wall carpet in 4 bedrooms.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$2,800
Suzanne T.
07/2013
1.0
home remodeling
+ -1 more
unknown
Description of Work: Terrible experience with granite countertop subcontractor. Too many things went wrong to list. Home depot district mgr is rude and needs to take a course in customer service. Will purchase small hardware, lawn and garden, etc. when it comes to home improvement, go to a professional pro instead
Rating Category
Rating out of 5
Yes, I recommend this pro
Veena G.
12/2009
3.0
cabinet refacing
+ -1 more
The price was good and they were punctual and professional.
Description of Work: Home Depot installed our cabinets. There are about twenty of them.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,500
MARCY R.
08/2009
4.0
replacement windows
+ -1 more
Home Depot was 1 of 3 companies we checked to replace 9 double hung windows and a garden window. The man showed up 15 minutes early and was very professional the entire visit. The prices on the double hung windows was in line with what we expected. The garden window was very expensive. Home Depot was the first of three comapnies checked.
Description of Work: Replace 9 double hung windows and a garden window.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Gary M.
07/2009
5.0
carpet installation
+ -1 more
Thus far we are very happy with the whole project. Everything went well. It all was all seem less. They have a nice selection. They came at the scheduled time. The installation went smoothly. We are happy with the results and very satisfied. They were no unexplained costs in the end. The price was fair.
Description of Work: We purchased carpeting and padding. They installed it as well.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VALERY V.
03/2008
4.0
home remodeling
+ -1 more
The only problem I had was the designs could have been more creative and interesting. Everyone was attentive and answered questions promptly. Customer service.
Description of Work: Kitchen Designs. They performed a computer generated design for kitchen designs. This was provided in several different color views. It was a free service
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
MARTIN K.
07/2007
2.0
hardwood floor
+ -1 more
Bad service. The coordination was not good they didn't know what the other end was doing.
Description of Work: They installed hardwood flooring.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$2,000
Steven P.
10/2006
3.0
carpet installation, home improvement stores
+ 0 more
The sales staff at the Natick Home Depot were fantastic and very helpful. I did have a significant problem with the Home Depot installation "system." Home Depot first sets a time for someone to measure your space, and then you have to return to the store for your estimate. Seems easy enough, so long as the measuring company does their job. Our measurement was a complete disaster. Since I hadn't closed on the house I had only a three hour window for the house to be measured. The measurer proceeded to break two tapes, and then after three hours had only measured two rooms. I had wanted the carpet installed prior to moving in so I wouldn't have to pay extra for them to move furniture. Overall the carpets look good, but dealing with the installers was difficult. One installer broke a piece of furniture, which I made them fix, and the cleanup was sloppy. They also tried to leave without moving everything back.
Description of Work: I purchased my carpet at Home Depot; and their installers installed carpet throughout my home.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$6,000
CHRISTOPHER W.
12/2004
3.0
doors
+ -1 more
I WILL CONSIDER USING HOME DEPOT AGAIN FOR THEIR INSTALLATION SERVICES, BUT I WOULD NOT USE THIS INSTALLER (MALKIN)AGAIN. THE INSTALLER WAS NOT RESPONSIVE, THEY DID NOT INSTALL THE DOOR PROPERLY (I HAD TO FIX IT), AND IN MY OPINION THEY CHARGED TOO MUCH ($199)FOR THE TIME SPENT (1 HOUR) AND THE QUALITY OF THE WORKMANSHIP. REGARDING HOME DEPOT: THEIR PEOPLE IN THE STORE ARE FRIENDLY AND HELPFUL, BUT THEY ARE HAMPERED BY AN APPARENTLY ANTIQUATED COMPUTER SYSTEM & PROCESS FOR CUSTOM ORDERS. IT TOOK ABOUT HALF A DOZEN PHONE CALLS AND PERSONAL VISITS BEFORE THE "DOOR EXPEDITER" GOT BACK TO ME WITH A STATUS OF MY ORDER.
Description of Work: ORDERED A SPECIAL ORDER ANDERSEN STORM DOOR ($310 + $30 MEASUREMENT FEE), HAD THEIR "AUTHORIZED INSTALLER", MALKIN & SONS INSTALL IT ($199).
Rating Category
Rating out of 5
value
3.0
professionalism
4.0
responsiveness
2.0
Yes, I recommend this pro
$540
BRIAN K.
01/2004
1.0
home remodeling
+ -1 more
THE DESIGN 'EXPERT' AT HOME DEPOT NEVER FAXED MY VANITY TOP ORDER TO THE FABRICATORS, ORDERED THE WRONG VANITY, AND NEGLECTED TO ORDER A TOE KICK. IT TOOK MANY PHONE CALLS FROM OCTOBER TO JANUARY TO GET THIS RESOLVED. NEVER AGAIN!
Description of Work: HOME DEPOT MESSED UP A VERY SIMPLE BATHROOM REMODELING ORDER.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$1,500
10/2001
3.0
doors
+ -1 more
IT TOOK 6 WEEKS INSTEAD OF 3. IT WAS HARD TO PLAN.
Description of Work: ORDERED A DOOR.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
MATT P.
10/2001
4.0
doors
+ -1 more
unknown
Description of Work: THEY PUT IN A STORM DOOR AND SCREEN DOOR..
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Hardware & Home Improvement Stores,
Doors,
Carpet Sales and Installation,
Cabinet Refacing and Refinishing,
Windows,
Hardwood Flooring Sales and Installation,
Closets,
Home and Garage Organization,
Buying Services
FAQ
HOME DEPOT is currently rated 3.2 overall out of 5.
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: WILL SUPPLY PARTS FOR ALL KINDS OF HOME IMPROVEMENTS OR WILL HAVE THE WORK DONE