Exterior Solutions Inc

I researched 10 roofing companies, out of the 10 companies, Exterior solutions had the best sales person. I asked all the questions and he knew all the answers, and taught me some things i didn't know. I felt confident that they would do a good job. We wanted our roof replaced along with getting our cracked chimney replaced from the roof up. The Chimney was replaced first, they contracted a mason from Marlborough who was very rough around the edges. He complained the whole time he was there and complained about having to do the chimney. He built the base of the chimney first and left for the day, it rained all night and they didnt cover my roof. I didnt have his number and no-one answered my calls that night. The guy came the next morning and looked around my house, he said dont worry because your ceilings didnt get ruined. I called Exterior Solutions and they sent a guy down who said well, we didnt see anything wrong so its fine. Thanks They finished the chimney and didnt build it correctly, I know this since it didnt look right so I contracted a third party Retired Mason Inspector to check out my chimney. He took pictures and showed me how they left gaps of 1-2" between the bricks. Old houses had bigger bricks than they make now a days. Instead of cutting little pieces of bricks to fill the gaps, they filled the gaps with mortar. The problem with this is that mortar will fail over time. We argued about this but since it was done, i was stuck with it. I made them use a brick sealer to help protect the mortar seams. I should have learned then. After a few weeks so the mortar from the chimney could set, they started the roof. When they came I had a dumpster, they needed a dumpster where they could throw out shingles. Since I couldn't use my dumpster they agreed to leave their dumpster for a week after the roof was done so I could throw away my stuff, i had some minor remodeling scraps. They stripped the roof that night and left. Guess what, it rained all night and my house got soaked. I flipped out the next day and all they did was apologize. This was my second warning i didn't adhere to. Per our contract they were supposed to install 1" wood behind the drip edge, install a ridge vent, soffit vents, amongst many other things I paid for. I noticed the roofer wasn't doing any of the stuff on the contract so I confronted the roofer, he said that he was not told to do any of that. After calls to exterior solutions they agreed to perform the work i requested. This happened for every line item on our contract, it got to the point that I gave the roofer a copy of the contract and he was flabbergasted. Exterior Solutions didn't tell him about anything other that installing a new roof and they didnt pay him to do any of the items on my contract. I sat and listened to them argue on the phone until finaly the roofer had to run back and forth to Home Depot getting materials required for the job. Once the job was finished, the next day when i got home from work the dumpster was gone. When i called they said they didnt know it was getting picked up and apologized. The next rain storm we had two leaks that ruined my ceiling on the second floor. I called exterior Solutions and no one picked up or returned any of my calls. I had the salesman number and he had the roofer came out the next day, he found that there was a leak around the window and the chimney. He used silicone to fill the holes and stated it was done. Recently ~4 weeks ago, the first row of shingles slid off of my house. I have called for a month and they have not responded or anything. Every time i call they tell me they are trying to find a crew to send but they never do, Supposedly I have a 50 year warranty. My guess is that warranty is worthless. They also Changed there name to R. Fancourt & Son Construction, don't bee fooled. Check BBB, they had 5 negative reviews similar to mine. Stay away from them like they are the plague!

We originally went with R. Fancourt & Son because they are owned by the same person who replaced our roof. Because of our great experience with the product and people when we had our roof done, we expected the same attention to detail and service with the sidling. The long and short of is is that after spending all that money, the job wasn't finished to our satisfaction. We expressed our concerns a number of times: 1) there is exposed raw, untreated wood at the corners - we decided to go with the vinyl siding because we had problems with wood critters in the past. Having exposed wood puts our house in jeopardy of future damage from pests and the elements. Even now with the snow, before it melted, it was sitting right against that exposed raw wood. 2) places are still not cocked and the places that were cocked are now cracking Unfortunately, I didn't catch these things before making my final payment. As far as ratings go, they would have gotten an A for Responsiveness and Professionalism during the job, if it wasn't for how I felt I was treated with my concerns after the job. If I was just going by that, they would have gotten an F. Finally, I called another siding company to make sure that everything was done correctly. Basically, it was not done incorrectly but there were some things that could have been done to make it better (i.e.: cocking around the windows, taping the seams of the wrap around the house, adding insulation around the windows, and using a composite wood at the corners and not raw wood). So, after all of this, it sounds like there is a possibility that we might or might not have to replace the corners due to the exposed wood. We will just have to wait and see.