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Dover Rug & Home

Carpet Sales and Installation, Oriental Rug Cleaning, Flooring Sales and Installation,

About us

The recipient of the “Best of Boston Home 2011” award, Dover Rug & Home has been designing, weaving and importing fine, hand-knotted rugs and carpeting from around the world for three generations. From its humble beginnings in a small showroom in Dover, MA to its new state-of-the-art 36,000 square foot showroom and Squash & Fitness facility in Natick, MA, Dover Rug & Home offers the finest rugs, carpets and flooring options in New England. Additionally, the company provides repair and restoration services, cleaning, installation, free pick-up and delivery, a life-time trade-in guarantee on all hand-knotted rugs and in-home rug trial with no obligation to purchase.

Business highlights

115 years of trusted experience

Services we offer

Dover Rug & Home offers responsive, truly individualized service, in-home rug trial at no obligation (try it before you buy it), lifetime trade-in guarantee on hand-knotted rugs, free in-home consultation and the best value with a "lowest price" guarantee. Our services include, repair and restoration, cleaning, installation and free pick-up and delivery.

Services we don't offer

Ceramic Tiles

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

5.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-6 of 6 reviews

Chet M.
05/2017
5.0
carpet installation
  + -1 more
Appointments to do the work were kept and timely. Excellent reinstall. Very professional and installed new padding under the runners.
Description of Work: Called to have stair runner wool carpet removed from two flights of stairs with landings on each flight during construction, cleaned and reinstalled.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

James B.
01/2017
5.0
carpet installation
  + -1 more
Advised right off it would take a couple of weeks, and it was done in a very reasonable amount of time.
Description of Work: Rug edge repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Theresa S.
07/2016
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jim N.
06/2014
5.0
carpet installation
  + -1 more
See above
Description of Work: I am a designer and used Dover Rug for a large client purchase (whole house). They were a huge help in choosing the carpets, then brought them to the house (under construction so they had to deal with less than desirable conditions), and then delivered them and set them up when we needed them to. I haven't experienced such wonderful customer service in a long time and I deal with many vendors. I would recommend them a million times over. Sachin is a great contact there!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

John O.
02/2014
5.0
carpet installation
  + -1 more
They are obviously very high end and capable. Price seems to be reasonable if not the best you could find. Great selection.
Description of Work: Bought an area rug from them for a fair price.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dover Rug & Home
We appreciate your honest and sincere review, we depend on such feed back to improve and continue to provide best service, value and excellence to our customers. In the age of un regulated social media and cyber communication occasionally businesses are victimized by false reviews and accusations. Angie's list is a responsible and a credible source for consumers and businesses to help each other to evaluate and conduct business. Once again Many Thanks for your positive review and we look forward to serving you in future.

LISA K.
12/2012
5.0
carpet installation
  + -1 more
OreWe have a oriental carpet that was messed several times by dogs and smelled awfully. We contacted many rug stores about cleaning and we felt that Dover was very thoughtful in the way they would approach the rug. They also were honest that urine stains were very difficult to eliminate completely. They stated that they would do their best and would allow the carpet to soak overnight as well as air dry. They agreed to have the whole process completed in a two week time frame. As far as we could tell, they did what they were supposed to. The rug small is just about eliminated...we have to wait for the warm humid days to determine if it is completely gone. We were very pleased with their work.
Description of Work: oriental area rug cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

    Contact information

    721 Worcester St., Natick, MA 01760

    www.doverrug.com

    Service hours

    Sunday:
    12:00 PM - 5:00 PM
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Oriental Rug Cleaning,
    Flooring Sales and Installation,
    Carpet Cleaning

    FAQ

    Dover Rug & Home is currently rated 5 overall out of 5.

    Sunday: 12:00 PM - 5:00 PM

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 6:00 PM

    Dover Rug & Home accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Dover Rug & Home offers free project estimates.
    No, Dover Rug & Home does not offer eco-friendly accreditations.
    No, Dover Rug & Home does not offer a senior discount.
    No, Dover Rug & Home does not offer emergency services.
    No, Dover Rug & Home does not offer warranties.
    Dover Rug & Home offers the following services: Dover Rug & Home offers responsive, truly individualized service, in-home rug trial at no obligation (try it before you buy it), lifetime trade-in guarantee on hand-knotted rugs, free in-home consultation and the best value with a "lowest price" guarantee. Our services include, repair and restoration, cleaning, installation and free pick-up and delivery.
    Ceramic Tiles

    Contact information

    721 Worcester St., Natick, MA 01760

    www.doverrug.com

    Service hours

    Sunday:
    12:00 PM - 5:00 PM
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 6:00 PM