The Renovator's Supply Inc

Hardware & Home Improvement Stores, Doors, Metal Fabrication & Restoration,

About us

Specializing in Restoration Hardware, Plumbing, Lighting, and More since 1978.

Business highlights

47 years of trusted experience

Services we offer

Our website is open 24/7 for online orders. We also have a toll free line for orders or questions M-F from 8:30-5PM and Live Chat is available on our website.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Showing 1-1 of 1 reviews

ANTHONY W.
05/2009
1.0
home improvement stores
  + -1 more
We purchased the product from them about 3 years ago. We recently got around to installing the product when we did our remodeling. There is not a hole to mount the faucet in. The product description clearly states "sink with a faucet hole". So when we called, they wanted to know why we were calling so late, since we have had the product for 3 years time. We stated that we were just now doing the installation of the product and the product is still in their catalog. They refuse to do an exchange for us. Because the sink glass in tempered, it will destroy it if we try to have a hole put in it for the faucet to be mounted. The customer service representative asked me, "how do you know that the product you purchased did not have a hole drilled in it". She admitted in either case, that we bought something that is defective. It is a corner sink and the faucet needs to be mounted on the sink, cannot be mounted on the wall. We argued that the product description states this in the product catalog and it is still being sold with that description. Now we are stuck with a sink and faucet that cannot be installed and cannot be exchanged or returned.
Description of Work: We purchased a faucet and a corner sink from this provider's catalog.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0

$400

    Contact information

    1 River St, Millers Falls, MA 01349

    www.rensup.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Doors,
    Metal Fabrication & Restoration,
    Kitchen and Bath Remodeling,
    Fireplaces,
    General Remodeling,
    Plumbing,
    Lighting,
    Interior Design and Decorating,
    Bathtub Restoration

    FAQ

    The Renovator's Supply Inc is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: Closed

    The Renovator's Supply Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, The Renovator's Supply Inc does not offer free project estimates.
    No, The Renovator's Supply Inc does not offer eco-friendly accreditations.
    No, The Renovator's Supply Inc does not offer a senior discount.
    No, The Renovator's Supply Inc does not offer emergency services.
    Yes, The Renovator's Supply Inc offers warranties.
    The Renovator's Supply Inc offers the following services: Our website is open 24/7 for online orders. We also have a toll free line for orders or questions M-F from 8:30-5PM and Live Chat is available on our website.

    Contact information

    1 River St, Millers Falls, MA 01349

    www.rensup.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed