HARRIS CARPET CTR

The carpet ended up coming out beautifully - even in hard to reach spots like under the stairs and in a tight closet. The installation team paid close attention to how the carpet met up with the walls, how the seams and pattern met up, and where the carpet transitioned to an existing tile floor. Our install took two days at our request so that we could move furniture around after the first day. The install team showed up 1hr late the first day and 3hrs late the second day, but they stayed late on the second day to make sure the job was completed that day.

The installers came. Refused to move the furniture. I asked them to not to proceed if they could not do it. After calling the owner they decided to proceed and completed the job. They were to cut old carpet in 3 feet sections and leave for disposal After their departure, I noticed that they had left much larger pieces about 8-9 feet long. It was hard for me to dispose. Within 6 months, I noticed bunching and loose carpet allover. I called and spoke with the owner and he said he will send somebody to look at it but would not give me a time! I called again and he made an appointment two weeks later. He was a no-show!! I called the shop and left a message. No response. Over next several months, multiple attempts failed to get the carpet looked at and stretched. It kept getting worse. Finally, after a long time when I connected with the owner, he said he had been too busy and forgot my appointment. He claimed that now you are out of warranty. I said okay, just fix it--I will pay as it is a tripping hazard. We made an appointment. I waited for a no show again. I called them...and they said we forgot but will call you back. A week later, when I had not heard, I called back and the person answering the phone (a female) swore and said he leaves me to deal with all the problems. At this point, I gave up and paid somebody else to repair their shoddy work. The repair person stated it had not been installed correctly that is why it got so loose that there were speed bumps forming with loose carpet.