Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

FRANK'S APPLIANCE SVC

Appliance Repair, Appliance Sales and Installation, TV Sales

About us

family owned and operated since 1970

Business highlights

55 years of trusted experience

Services we offer

sales and service of all major appliances


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.935 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
6%
3
3%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 35 reviews

Daniel J.
11/2018
5.0
appliance repair
  + -1 more
Our stove was making a bad gas smell and Frank's appliance came out to take a look. Ralph was great. Took the whole thing apart inspected everything and took care of it. Would definitely hire again.
Description of Work: Gas Stove Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian L.
09/2017
5.0
appliance repair
  + -1 more
They needed parts and they ordered them. The parts came in, in the time frame they stated. They installed the parts and everything works perfectly.
Description of Work: They repaired a gas dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Christine E W.
01/2017
5.0
appliance repair
  + -1 more
Fixed dryer, (about 12 years old) cleaned it out also, works like new!!
Description of Work: Dryer repair this time, have had them fix my stove and dishwasher also in the past, I did not purchase my appliances there but intend to in future as they have such great service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jean B.
01/2017
5.0
appliance repair
  + -1 more
The repairman identified the issue (it was a problem with the disposal which had been installed improperly - not by Frank's). The issue was resolved.
Description of Work: My dishwasher wasn't working properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Michael M.
12/2016
5.0
appliance repair
  + -1 more
It was great. He arrived within the promised window and was quick to diagnose and fix the issue. He also did some overall maintenance on the dryer while he had it taken apart. I was very happy with the whole experience. And, I didn't have to buy a new dryer!
Description of Work: Our dryer had stopped producing heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

Les J.
12/2016
5.0
appliance sales
  + -1 more
They were very good. They were very helpful and good pricing. They did the installation and took away any old stuff I had.
Description of Work: We bought all our kitchen appliances; a stove, a refrigerator and dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary B.
09/2016
5.0
appliance repair
  + -1 more
Great, he had the part on his truck and the repair was quickly done.
Description of Work: Washing machine repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wilson S.
02/2016
5.0
appliance repair
  + -1 more
Phenomenal service from scheduling to the actual work done. They were upfront, honest, quick, professional, friendly, and reasonably priced. Tom was knowledgeable and approachable. Top-notch company and highly recommended. I wouldn't hesitate to call them again!
Description of Work: Adjusted the settings for our liquid propane cooktop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Wendy P.
06/2015
5.0
appliance repair, appliance sales
  + 0 more
I worked with Chris and he was extremely helpful and responsive. He arranged to have the new appliance delivery coordinated with other work being done on the house and was willing to accommodate a tight schedule with time pressures. Price was reasonable for brand new stainless appliances. Great customer service and value.
Description of Work: Purchase of new appliances for kitchen: stove, refrigerator, dishwasher and microwave

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Kelly D.
09/2014
5.0
appliance repair
  + -1 more
They are extremely professional. Paul had to come back 4 times. But, he is great and did the work quickly. Their prices are fair.
Description of Work: They tried fixed the ice maker of the freezer. They ended up replacing the ice maker.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

William B.
04/2014
5.0
appliance repair, appliance sales
  + 0 more
He's excellent, will service everything and very fair prices. They're good folks. They have good prices, he's just a small business man but he manages with the buying pull up. They know their equipment very well not like going to other companies or some of these places that people really don't know their fridges and washing machines, their salesman know it inside and backwards and the service is excellent.
Description of Work: Frank's Appliance SVC repaired a dish washer for me 18 months ago. I bought all my appliances through them over the years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas W.
03/2014
5.0
appliance repair
  + -1 more
Circuit board in the fridge was out. They called me back for an appointment for next day, ordered the part and three days later installed the replacement, it worked. Just as important it stayed working. Timely and within estimate, would use them again.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Judy C.
01/2014
5.0
appliance repair
  + -1 more
We called Frank's because our washer suddenly was not taking water into the tub. He explained to us that sometimes in cold weather the valves inside the washer get stuck. Sure enough I put a small heater in front of the open washer and heated up the drum and the washer works perfectly again. Frank could have charged me for a service call but he gave me good advice for free. A true professional. I will call Frank if I ever need appliance service again.
Description of Work: Provided me service advice over the phone for a washing machine

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Jason D.
11/2013
5.0
appliance repair
  + -1 more
People we spoke to we're nice and courteous. The service person showed up at the time they had indicated. Overall work took less then two hours.
Description of Work: The interior glass of our stove shattered during the self cleaning cycle. Frank's ordered the glass, it only took about two days, and they came to instal it later that week.
Rating CategoryRating out of 5
Yes, I recommend this pro
$250

Marina F.
07/2013
5.0
appliance repair, appliance sales
  + 0 more
Now the entire floor downstairs, including the basement smells like mildew. I have a toddler breathing this smell in. Franks Appliance was fine, they were able to point out what happened.
Description of Work: The dishwasher we had broke and we had to replace it with another one. They hooked it up to the garbage disposal and my basement started flooding when we used either the garbage disposal or the dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen O.
04/2013
5.0
appliance repair, appliance sales
  + 0 more
The price very reasonable. I have a warrenty with them. I was recommended to go to them by a friend and I was very pleased. From the selection in the store to the intallation in my home, I had an overall very good experience.
Description of Work: Ive bought all my kitchen appliances from them and they came to install them as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

JAMES J C.
12/2012
5.0
appliance sales
  + -1 more
The salesperson I spoke with, Stephan, was extremely knowledgeable and patiently explained the pro and cons of each choice. He listened attentively to my needs and priorities and offered candid advice about each selection's features and reliability. Their vast array of brands assures satisfaction for any need, taste and budget as well. When I did some price comparisons online, I was pleased to find that Frank's met or beat the prices of bigger, more publicized stores. Because of their competitive pricing, personalized service and professionalism, I look forward to purchasing my appliances at Frank's when the time comes!
Description of Work: I went to Frank's to explore appliance options in anticipation of an upcoming kitchen renovation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Renee J M.
06/2012
4.0
appliance repair
  + -1 more
It was $99 for the first half an hour and every 15 minutes is $25. They did a good job but it is costly.
Description of Work: He came to my house to fix my GE refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0

$360

Brian M.
06/2012
5.0
appliance repair
  + -1 more
We have been quite pleased with their ability to service our appliances over the years. I would recommend them because they're responsive. The repairmen seem to know what they're doing. The gentleman was very cordial and efficient when he was here.
Description of Work: We have used Frank's Appliance to service our appliances. We had bought an appliance with a faulty timer from Home Depot that needed repaired. I also had them come out to repair a faulty vent hood.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Catherine V.
06/2012
5.0
appliance repair, appliance sales
  + 0 more
Everybody likes them. They are very punctual. They are small business in the community, compete price wise and the service is excellent. The same gentleman comes into my house every time. They don't try to oversell you and if they can't do something then they will tell you it's not worth investing in. I have recommended them to others as well.
Description of Work: I have used Frank's Appliance Svc for five years now since I brought the house. I have brought appliances from them and also come out to do services for me as well. The last time they came out for a service call on a washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Theresa B.
05/2012
3.0
appliance repair, appliance sales
  + 0 more
I have tried to call them because when they serviced my dryer they hit my washer. The next time I ran my washer the hose was out and I had 2 inches of water in my bathroom dripping down the ceiling to my basement. I contacted them regarding this also without much assistance. When they installed my washer they hit the dryer and broke the dryer vent, I thought they had just knocked it at first. It ended up costing me $150 to fix it. I mentioned it to a salesperson when I was in the store and they wrote down my name and number and stated that Frank would call me and he never did. I have called them twice also without a response. I did find the salesperson difficult to talk to when I was purchasing my washer. The appliances are good, the communication is just not there. The prices are competitive. If I need appliances again I may go to compare prices but I am somewhat afraid to use them again since they have broke something now twice at my home.
Description of Work: I purchased a washer from Franks appliance and have also used them for appliance service.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
1.0

Yes, I recommend this pro
$900

Lisa C.
04/2012
5.0
appliance repair, appliance sales
  + 0 more
We have used Frank's Appliance for most of our major purchases in the last five years. They gave us a better deal than the large stores. When we had difficulty with an oven and Kitchen Aid wouldn't admit to a problem, Frank himself took care of the problem and eventually replaced the stove for us. We plan to continue using them for our future purchases.
Description of Work: We have bought our washer and dryer, dishwasher, refrigerator, gas range, and microwave from Frank's. We have needed service on the Gas Range and a door repair on the dishwasher. Frank took care of us himself.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Michele Y.
02/2012
5.0
appliance repair
  + -1 more
It went very well. We are pleased with their services.
Description of Work: They came and fixed the stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Sandra B.
11/2011
5.0
appliance sales
  + -1 more
They had a wide selection of washers and dryers. The salesman did a good job of explaining the differences between the machines, and wasn't one of those hovering, "pushy" type of sales people. They gave me a quick delivery date. There was an initial problem when I ran the first load of laundry. When I called them they came out within 2 hours and fixed the issue. I'm not convinced I would have recieved that quick a response from a larger chain store
Description of Work: Bought a new washer and dryer from Frank's Appliance. I did research some of the larger resources (Lowes, Sears, Home Depot), and found Frank's to be very competitive with the prices. Given this, I wanted to take my business to the "local business owner" from the town in which I live.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Ben V.
10/2011
4.0
appliance repair, appliance sales
  + 0 more
2 men , aprox 3 hours, this dryer requires a lot of labor to get to the igniter and than to put everything back together, dryer is still working good
Description of Work: Frank and son repaired gas dryer with an ignition problem

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300
    • 1(current)
    • 2

Contact information

331 MAIN ST, Milford, MA 01757


Service hours

Sunday:
Closed
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Sales and Installation,
TV Sales

FAQ

FRANK'S APPLIANCE SVC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 3:00 PM

FRANK'S APPLIANCE SVC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, FRANK'S APPLIANCE SVC does not offer free project estimates.
No, FRANK'S APPLIANCE SVC does not offer eco-friendly accreditations.
No, FRANK'S APPLIANCE SVC does not offer a senior discount.
No, FRANK'S APPLIANCE SVC does not offer emergency services.
No, FRANK'S APPLIANCE SVC does not offer warranties.
FRANK'S APPLIANCE SVC offers the following services: sales and service of all major appliances

Contact information

331 MAIN ST, Milford, MA 01757


Service hours

Sunday:
Closed
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM