Wainwright's Small Engine Service LLC

Excellent. I thought the belts were old and slipping, and that repair would have cost more. They did a less expensive repair - tightening the pulley engagement cable. Clearly the belts did not look like the problem to them. They did say with honesty that it might still need further repair and they may have to return. I appreciated that they did not waste my money on an unnecessary repair. They came to my home to do the repair for a reasonable travel fee of $50. The next storm was extremely heavy wet snow, and the machine threw it without slipping. I have had these folks work on my John Deere lawn tractor as well in the past. Very professional, courteous, honest and fair. I plan to have them do the spring tune up for my lawn tractor. I will call them for all my small engine service needs. I have never been pleased with the nearby John Deere service provider, so I am glad to have Wainwright.

Good work. Prompt service. Good price. Would highly recommend.

Tech arrived on time and everything went smoothly

He did a great job. I had no complaints about it. It's fast, he leaves the thing outside, you never have to see him, it's great. I would absolutely use him in the future.

I called them and setup a time appointment of when they would come to service the snowblower so I can leave it outside of my garage. They came and performed the work as expected, and my snowblower worked fine during some heavy snowstorms we had this season.

did very thorough inspection, replaced the spark plugs, and meticulously cleaned and put it back in the garage.

He was able to get it running, although I now realize I need a more powerful snowblower for the heavy snows. HOWEVER ... when I called to make an appt, he said he had none available BUT for an additional travel fee($45 or so) he could come as he had no appts in my area. I said NO ... not worth it ... he came anyway.

Appointment scheduled via email; they came to my house as scheduled and did the work (outdoors at my house, in December). It was more than a month before I ran the snow blower; it ran well. Have not done anything with lawn mower other than store it. The price was very reasonable, given that they had to travel a bit to get to my house. The only shortcoming (suggestion) would be an email to confirm the work that was done and any anomalies that might have been observed.

Great. He came out to the house and picked up the equipment and brought it back Great job would hire again

Excellent. Thanks to them I'm not shoveling this winter!

Very professional. Followed up with an appointment promptly. Responded nicely and courteously to scheduling conflicts. Accommodated to requested appointment time. Arrived promptly on the day of appointment. Explained clearly what the service is. Did an excellent job!

They came on time and did exactly what we discussed. Looking forward to having them out in the Spring.

Tech was not available when scheduled (his dog had died), but- Wainwright sent someone to pickup snowblower, complete work in shop, and return to my home. Example of excellence in customer service in how they adjusted to meet their commitment in spite of loss of worker over a few days.

After purchasing the service, I was notified that first available date was 6 weeks out into early. The days I chose via the calendar selector gave no indication of such a delay and in fact let me select days in the 3rd week in November. Alas, due to the delay I called and cancelled my service and was refunded by Angie's List. Wrote and email to Wainwrights indicating cancellation and why and received a response from them understanding. However the Service technician stopped by yesterday in an unmarked step-up van in my driveway. He did knock but I thought it was just a delivery. I heard an engine startup in the back yard and I thought someone was trying to steal my snow thrower and confronted him. All was cleared up quickly when he explained his presence and I explained that I had cancelled the service back in mid-November. Needless to say, they had a flaw between their billing and scheduling systems.

The snow blower used to not move very well and wouldn't go in reverse, now moves great in both directions.

Picked it up and dropped it off. No fuss, no muss. Great service.

Top Notch work ....Highly Recommended....AAA++++

Great. They showed up on time. This was the second year in a row I used them, great peace of mind going into the winter. I'm happy with my experience.

Went great, but is very, very pricey for the service. We got a late deal instead of an early one, so the price was very much increased.

Great work. Professional, thorough and I have complete confidence in their work. I will definitely use them again.

One day late. Family emergency. Needed to replace a screw on snowblower chute. Said he would return "as soon as he got screw". Never returned, never called. Now, chute is not working on snowblower.

It was fine. They're flexible in scheduling, they serviced the machine when I wasn't home and returned it back to the shed. Their wasn't any follow up from them as to the service, that is something that they should consider. I did not have any issues and didn't know if they had an issues with servicing. They serviced it and I never heard from them again, which is fine.

Better than I could have expected. Called to make an appointment...left a voice mail...they returned my call within one minute. Yes, you read that right...ONE MINUTE in SEASON. Made my appointment one month out...again in season. They showed up three weeks EARLY. Who does that?

Fixed a few "bells and whistles" on the snowblower and gave advice as to how to winterize the machines. They work fine and blades were good, but I don't think he drained the gas and replaced because it pops now when idling. We may just need to drain and replace with new gas.

Did a great job with the service and the tech was super friendly. Only downside was we were assured we were the first appointment of the day, which apparently meant 11:30 am. It was a super cold day so understandable, but wished they communicated a late start with me. Tech showed up and did an excellent job on both machines. Would absolutely hire them again.