StoneOne Marble & Granite

Very smooth and professional

unknown

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When I first went to Stone One the sales person was very helpful. I selected granite for a vanity countertop in my bathroom and three thresholds. They installed the countertop with no issues. However the thresholds were not the correct size. Someone from Stone One actually came to my house to take measurements of the vanity and thresholds prior to them cutting the granite so I was confused that they would be the incorrect size. Why have someone come to the house and measure if the size is going to be incorrect. I called Stone One and left a message. I didn't get a call back. The next day I called again and I had to leave another message. Still no call back. I called a third time the next day and spoke with gentleman. He basically told me that it is not Stone One's responsibility. I explained to him that someone took measurements so how is it not the store's responsibility? He asked me who my sales person was because he said he didn't want to get involved. He transferred me to Tabatha, who was my sales associate and I left a message. It has been over a week and I still have not received a call back from anyone at Stone One. My contractor called yesterday and explained the situation - that the incorrect template was used for the measurements. Tabatha was not responsive and told the contractor they are not responsible. She said she would talk with her boss if they were able to do anything. She has not called him back. I am shocked that this is the type of customer service they provide. I guess they have enough customers that they don't care about the satisfaction of one person. They didn't have the decency to return my phone calls and when I did speak to someone he just kept repeating it wasn't Stone One's responsibility and he didn't want to get involved. I was not asking for my money back. I was only asking for them to cut the threholds to the correct size since they are the ones that took the measurements. Oh and by the way, when I was at the store I gave the sales associate preliminary measurements. They must not talk to each other since if they did they would see the actual measurements were way off from the preliminary size I provided. I will never shop here again - customer satisfaction is not a priority for this store!

The tenplaters and installers were very good, but the office and management were terrible. They were not responsive to schedule services or follow-ups and were beyond rude when contacted.

The original vanity top was inadvertently cut wrong by error, the fabricator came back the next day to evaluate the problem. The very next day the company fabricated a new top and was installed without incident. This company is awesome, very contentiousness of the customers needs, respectful, efficient, I can't say enough good about them.

Excellent from start to finish. They are a well oiled machine. Professional, curteous, knowledgable,organized; took pride in their work, and it showed at each and every step in the process. !!!

StoneOne showed up on time, work was done as promised in the amount of time estimated and the result is beautiful. Happy with the visit to make the template, the installation process, it was all good. I would use StoneOne again and would recommend them to others.

Excellent job - came out one day and created the template then returned at the appropriate time during cabinet installation to install the counter top. It looks great!!

On the scheduled delivery date, two installers from Stone One arrived on time with the counter top. The main piece was L shaped and weighed about 400 lbs. They carefully put it in place and proceeded to put the other pieces in place and complete the installation. It looked fantastic and joint was barely noticeable. We had originally ordered a 3 inch backsplash, but changed our mind and decided to tile instead. When my wife came home and saw the counter, she was stunned. She could not believe how beautiful it looked and wished that we had stayed with the matching backsplash. The following day, I contacted Stone One and asked if it would be possible to get the backsplash,( but 4 inch instead of 3 inch), and I believe it was Silvana who said she would see what she could do. Later that day, she called and said that they would do it and it would be installed the following week. The same two installers showed up on Dec. 21, as it was getting dark, worked very diligently to fit the backsplash, made some minor adjustments for proper fit, sealed and caulked everything and cleaned up. They were very professional, polite and friendly. It was a pleasure having these people do this job.

2 installers were professional, efficient, friendly and informative. A pleasure to have them working at my home. They left my kitchen neat and clean and thanked me for having them do the work. Excellent customer service also as I dealt with Silvana @ Stone One to change something on the work order and she got it taken care of. Very professional outfit and they work WITH the customer.Thank you Stone One.

We are very happy we decided to go with Stone One for our kitchen countertop remodel. Everyone is very professional and friendly. Our sales associate, Tabetha, was excellent. She answered all of our many questions and was accessible by email which worked great for us. All of the scheduling (template, layout, install) was very prompt with confirmation emails for reminders. The installers were very professional and we felt like they worked quickly considering the size of the kitchen. The person that came out to template pointed out an issue with the height of our countertops that would eventually result in a gap with our slide in range. This was extremely helpful to us, since we were able to get this corrected before the actual install and everything looked perfect! We would highly recommend them.

Outstanding quailty and service. I wanted quartz and chose the Cambria brand which I highly recommend. It has the widest selection of patterns I found. Most quartz looks like Corian but Cambria has patterns that look like granite. The pricing is a little higher than the standard but there is no comparison when it comes to choice. Great selection of tile in their showroom and I was given lots of time and attention by Tabetha, who was very helpful. They provided a nice sample of the quartz I selected. Installation was done on the day scheduled and the quality of the workmanship was excellent and there were no seams.

Went great they are beautiful would recommend stone.

Everyone we encountered at the company was knowledgeable and professional. All estimates, work descriptions and instructions were in writing, and we were called prior to each appointment. Sal was the coordinator for our project and he was responsive to any questions and concerns we had. He was able to resolve a problem with the wholesaler regarding one of the slabs. Everyone involved seemed to make an effort to get it right- from making the templates, to fabrication, demolition and installation. We are enjoying our new counters and would definitely recommend StoneOne.

Sales staff was very helpful and informative. There were no high-pressure sales tactics. They were very willing to work around our schedule and went out of their way several times to be helpful. The installers showed up on time and completed the project on time. Thye cleaned up inside and outside very well...95/100 and I am fussy. Crew was polite and professional and seemed genuinely interested in my satisfaction.

We started by visiting their showroom. Service was prompt and very informative, and they showed us their on-hand granite slabs. While their granite selection is good, we opted to go to one of the nearby granite supply warehouses since we're ultra-picky. They had no problem with this once we found what we wanted and warehouse sent them the info they needed. Estimate was quick and professional once we sent them our dimensioned kitchen plans. Installer came out once cabinets were in place to do measurements and plan out exactly how we wanted it. He was great, providing some useful tips in planning certain curves, etc. Counters came in about a week after and installed flawlessly. Absolutely no issues, and we love our counters. Would definitely go to StoneOne again next time we need counters or anything granite.

This installation was part of a cabinet refacing project through another company. I gather they use Stone One a lot and I can see why, we have nothing but good things to say about them. The owner, Silvana was especially great to work with. We selected a sink they provided, a 16 gauge 'banjo' style. We had a minor problem with this, but it was mostly our fault and totally a verbiage issue. We were calling it one thing while they called it another but we were talking about the same sink all along. We stressed out over nothing and Silvana was very patient with us throughout the process. With quartz, some people don't think you have to view the slab before cutting because it's more consistent looking then granite. We wanted to see it and choose the part used on the peninsula part of our kitchen. Again Silvanna was great on this and met with us at their location to view the slab and pick the part we wanted for this particular part of the countertop. The guys who came to measure were terrific. We talked about where I wanted the seam. They also talked to us about various options we might want to consider, like cutting the countertop nearest the fridge a little smaller so that it could be flush up against the cabinet above (never thought of this and it does look better). The two guys who installed our countertop did a great job as well. I think most people worry about the seam showing on a long countertop, we certainly did. They did such a good job with the seam that it's hard to find without knowing where it is (and even then you have to look hard). They did a great job on the backsplash seam as well. They obviously knew what they were doing and did a fantastic job. Throughout the process Stone One called and told us when they would be at our house and they were always on time. We are very happy with the countertop and the service we got from Stone One.

Prior to the installation they fabricated templates which turned out to be extremely accurate! The installers were very professional and focused on getting the job done right - no short cuts! With three massive pieces of granite to install, the two technicians worked very well together and the finished product was bellissimo! We have received many compliments in the granite and only wish we had more granite to install. Our next project is a major overhaul of the master bathroom and we will definitely use Stone One for all countertops, floor tile, shower tile, etc.!

Outstanding customer service, extensive collection of all types of stone and attention to detail all characterize Stone One. We were referred to them by our kitchen remodeler and had an excellent experience. We made an appointment with Silvana who spent time listening to the details of how our kitchen would be remodeled and our color scheme. She was able to direct us to an extensive collection and showed us what would be the most perfect compliment for our kitchen. When we made the selection, she brought us to the yard to show us a large slab of the selection we had made which was particularly helpful. She showed great patience and understanding as I had some difficulty making a decision. The men who measured the counter and installed the quartz countertop were professional and did an excellent job. We have decided to remodel the bathroom and will only go to Stone One which is 40 miles from our home and well worth the ride.

From the minute I walked into StoneOne Marble & Granite, I received excellent customer service. I worked with Sal on picking my Cambria Quartz counter top. He was very nice, courteous and professional. Once we scheduled the time frame for the template person to come to my home, it was between 9 a.m. and 11 a.m. The template person arrived around 9:30 a.m. came into my kitchen, introduced himself to me and my carpenter. He was very efficient, friendly and professional. Then a week and a half later, 2 counter people came and I received the same great customer service. Overall, we were very satisfied!!

They were very, very nice. I didn’t use them because my contractor works with another company. The salesgirl was very nice. I didn't get a price. They had quite a few selections.

Very pleasant to deal with. Worked with us to secure stock of the stone we wanted which was on backorder. Installation went well. Very pleased with the finished product so far. Only thing that's gone smoothly on this remodel to date.

We ordered our counter through Stone One through our Kitchen remodeler. While we did not personally select them, I was very pleased with their service. They communicated well about install and delivery dates, their on sit team was quick and professional and my counters are BEAUTIFUL. Recommended!

Two guys had to life a 600-pound piece of granite. They installed it and checked it out to make sure everything was okay for me then I signed off. Everything was fine and I did not have any problem with them.