CORRECT TEMP INC

My husband and I had been a customer of Correct Temp for 11 years. We paid them thousands of dollars over the years between the installation of a heating zone above the garage and annual maintenance contracts paid for each year. The one time (Monday, January 15 2018 in the 4pm hour) that we had an emergency need (pipe burst in room above garage requiring heating system to be shut down); they failed my family profoundly by refusing to have the on-call technician come out to the house. This was upsetting (and scary! with kids and no heat) given our being loyal customers, a paid contact in place, and our very urgent and vulnerable need that evening. My husband asked the technician to have the owner of Correct Temp call us as there has to be some misunderstanding and that we felt terribly mistreated by the refusal to come out, stabilize the situation, and get heat returned to the rest of the house. The technician listened and kindly offered to call the owner back on our behalf. The technician talked to the owner and called us back relaying to us the owner's message: His exact quote: "I am eating dinner, if you want to talk to me, then call me tomorrow, at the office, during business hours." The technician was not going to help us that night- the office would call in the morning. Nobody should expect this from a heating service company holding themselves out as providers of emergency service. We had given all our business to Correct Temp for the entire 11 years we've owned our home. Advice to reader? Find another heating/cooling company. Look for reviews specific to emergency service- that's when you need them to come through for your family- and Correct Temp simply will not.

The provider came in and charged $176.00 for a diagnostic fee, recommended changing part, replaced, part, and left. Issue persisted, contractor came back again and sent another technician. Technician recommended replacement part, replaced part, and left. Two days later issue still not resolved. Wanted to charge another diagnostic fee to return. Found out from two other boiler tech companies that this company scammed me. The parts that were replaced did not need to be replaced as they were not related to the problem.