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New Generation Window Cleaning

Window Cleaning, Windows

About us

We are a small local company that focuses on service. We provide quality service at an affordable price. We arrive on time. Jack or Michael is present on every job. Even in these tough times we are proud to say our business has grown each year. We have added pure water cleaning for many types of windows with wonderful results. We are thankful for our loyal customers.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

PLEASE SEE BELOW

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.984 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
0%
2
0%
1
7%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 84 reviews

Mary R.
11/2019
5.0
window cleaning
  + -1 more
Jack and his son do a great job. I have hired them several times and been very pleased with their work. I recommend them highly.
Description of Work: Window cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara L.
05/2016
5.0
replacement windows
  + -1 more
I couldn't be more pleased with this company. They were prompt, professional, and extremely thorough. They cleaned all of the windows in the house, front and back. They quoted me a price over the phone, and I had forgotten to mention the sliding glass door. They honored the quote that they had given over the phone and did not charge extra for the door. Each window was cleaned perfectly. I even recommended them to my realtor.
Description of Work: I am in the process of moving, and New Generation cleaned all 20 of my windows, inside and out, including a sliding glass door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Katherine W.
04/2016
5.0
window cleaning
  + -1 more
Excellent work. The windows are sparkly clean.
Description of Work: Washed all the windows for the house, which hadn't been cleaned for a while.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Linda D.
03/2016
5.0
window cleaning
  + -1 more
I called to get more info and a quote about two weeks before I needed the cleaning done and spoke with Jack. I told him how many windows I had and what types (6 old/original, 12 replacement/fold down ones) and he gave me a quote of about $250 which he said would be adjusted once they saw the windows. Mike and another employee came right on time and we did a quick walk through. They explained some options for the older windows that needed a little more work to be completely cleaned and I opted for the easier, surface clean. They took about two hours and the final price was under their original estimate. I appreciated the fact that they could've just gone with their original, higher estimate and didn't. They also cleaned the storm door windows which wasn't part of the original quote. Overall, they were responsive, professional, and easy to work with. I would use them again.
Description of Work: Cleaned 18 windows in my condo

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Ellen V.
01/2016
5.0
window cleaning
  + -1 more
All went perfect. Professional and meticulous.
Description of Work: Performed a miracle. Washed over fifty windows and at least forty of these windows are over 100 years old. All in less than a day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wanda S.
07/2015
5.0
window cleaning
  + -1 more
We have used Jack for years. The best. Expert, reliable service for a fair price. Jack and his sons do professional quality work and they are a pleasure to be around. Very nice people.
Description of Work: Washed all windows. Large home with many windows, some nearly flood to ceiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Marc S.
05/2015
1.0
window cleaning, replacement windows
  + 0 more
Confirmed an appt a month out. My wife took off work to be there for the designated time - 9am. They never showed. When I reached out he said he thought they never got a confirmation. I promptly forwarded him the confirmation that I sent him a month ago showing the date and the date - a complete whiff and waste of half a day of my wifes time. Besides a sorry, I received no response back when I sent the email showing the confirmation. No let me squeeze you in or let's set another date....zero.
Description of Work: Clean all the windows

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

patricia M.
05/2015
5.0
window cleaning, replacement windows
  + 0 more
The prompt and did a great job. they also cleaned window sills and storm windows.
Description of Work: Washed windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sherry J.
02/2015
5.0
window cleaning
  + -1 more
They were really good. We have used them once last year. We will probably use them again this spring or summer. We like them. We thought they did a good job. The guy was professional and knowledgeable. They were easy to book and it was a good price. We thought that the price was fair and their professionalism was excellent.
Description of Work: We have used New Generation Window Cleaning for window cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edythe C.
02/2015
5.0
window cleaning
  + -1 more
It was great. They were timely and professional.
Description of Work: They provided window cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katharine W.
01/2015
5.0
window cleaning, replacement windows
  + 0 more
New Generation arrived on time. They brought all supplies and worked quietly, efficiently, and very cleanly. No water splashing anywhere even as they washed all the windows both inside and outside the house. They replaced all the windows and screens when they were finished. Also cleaned storm doors at no charge to me.
Description of Work: Washed all windows, storm windows, and window screens, inside and out. About 30 windows in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Annmarie D.
10/2014
5.0
window cleaning
  + -1 more
The two person crew (owner and his son) did a great job. No streaks! I had some hard to reach windows and they were no problem.
Description of Work: Cleaned all windows interior and exterior. Gave me tips on how to keep the windows in tip top shape by removing the screens in the winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Clark R.
10/2014
1.0
window cleaning
  + -1 more
I called this contractor and spoke with his wife. She told me he would call me that afternoon. After 2 days and no response I called again. Jack Beaudoin answered and gave some excuse why he didn't call me. He told me that he would come out and look at my house, and then call me with an estimate. After a week elapsed, I called and left my name. No return phone call. Today I called again, and left my name....again, no return phone call. Bottom line, based upon my experience, and the contractor's broken promise and unresponsiveness, I can only give him an overall " F " rating. I am still searching for a reputable window washing firm near Reverè, MA. Thank you. Clark R.
Description of Work: Found this contractor on Angie's List as a very reputable contractor. Based upon my experience he is not deserving of any positive rating.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from New Generation Window Cleaning
Unfortunately, much of this is true. As a very small business we have found it difficult to keep cost down and run an efficient business. To keep cost down we have not hired office help and this has led to problems. In order to continue to provide the best in window cleaning we have implemented a few changes. First, we cannot give on site estimates for outside only work, outside of our normal work area. This area includes Reading, North Reading, The Andovers, Middleton and Topsfield. This change is for the months of October, November, May and June. In many cases we can give an accurate estimate over the phone if you would like. Just let us know the type, number and condition of the windows.

Anna A.
10/2014
5.0
window cleaning, replacement windows
  + 0 more
I contacted New Generation after reading the very positive reviews. Jack called me back shortly thereafter. He asked a bunch of questions having me describe the window types we had. He was then able to quote the cost per window. The price was very reasonable. He worked with me with setting up a day to come out to do the work. He called a couple of days before to confirm. Jack?s son and another man showed up promptly the morning of the job. They did a wonderful job. Our windows now sparkle. We will definitely use then again and will recommend them.
Description of Work: Cleaned 7 standard sized windows, large bay window and large window with 1/2 moon

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Martin N.
09/2014
1.0
window cleaning
  + -1 more
Not so great! I called and spoke to Jack, asked for a price to clean all my windows and remove stickers on 4 of them. I was very clear that 2 of the 4 windows were up on the second floor and that you would have to remove the stickers from the outside, this would require a tall ladder, he said this would not be a problem! When he arrived he attempted to peal off some of the stickers and realized it would be a little more difficult than expected, he then said that he would not be able to take the stickers off the 2nd floor windows because his ladder would not reach!!!!!!!!!!!!!!!!! At this point I asked him to discontinue the service. It seemed like it was easier for Jack to walk away from the job than to put in the extra effort to remove them. I am very disappointed, I waited 3 weeks and took the day off of work to be home for the appt. only to be told we cannot do the Job we promised!
Description of Work: NOTHING...............
Rating CategoryRating out of 5

Response from New Generation Window Cleaning
The stickers did not peal of easily, they had bonded with the glass. They had been left on a lot longer than they should have been. I could not even guess the extra cost. Since money was an issue when I first called, I decided not to even bring it up. This type of work is post construction clean up not regular window cleaning.

Maria D.
09/2014
5.0
window cleaning
  + -1 more
I would highly recommend this company to do your window washing, they came out excellent, they were very professional, prompt on their expected arrival and were very detailed about their work.
Description of Work: Wash Windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Steve Y.
08/2014
5.0
window cleaning
  + -1 more
They left the area clean and neat. Two people came to do the work and it took them less than half a day. They were fine they did an efficient job and left everything as it was. They are reasonable and did a good job.
Description of Work: They came and washed insides and outsides of all the windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Elaina S.
07/2014
5.0
window cleaning
  + -1 more
Extremely professional father and son team. Windows looked terrific when they were through. Will certainly use them again when needed. I have a lot of windows (50+), hence the price.
Description of Work: Cleaned all windows in the house, inside and out including screens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$660

joseph W.
07/2014
5.0
window cleaning
  + -1 more
We've used them to or three times and I couldn't recommend them more highly. It consists of a father and his two hard-working sons. They are punctual polite and professional. And all our windows and glass was left spotless each time. We couldn't be more satisfied and you will be too.
Description of Work: Cleaned all windows and glass

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Linda M.
07/2014
5.0
window cleaning
  + -1 more
The two gentlemen that showed up couldn't have been more polite,courteous & respectful. They arrived on time for an 8:30am appt. and were ready to go right to work. They asked me which windows I wanted done and that's all I had to do. They moved the furniture and put it back exactly where it was. They did an awesome job and I was totally pleased. I would most certainly use them again. Thank's again Guys !!!
Description of Work: washed windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

ANN I.
06/2014
5.0
window cleaning
  + -1 more
This is the second time I have used New Generation. Jack and his crew did a great job both times. The first time took some extra work since the windows were long neglected but they looked great when done. The second time was just before open houses for selling our house and once again they did a great job.
Description of Work: Cleaned all windows of the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Margaret C.
06/2014
5.0
window cleaning
  + -1 more
Three men came. Clearly they have done big jobs before my home. I was concerned about the newly cleaned carpet. They did not leave a drop. They set up an easel with a heavy towel on the frame to block spillage or drops of water. They did not use chemicals. They used a bucket of water with some vinegar. They move like a SWAT team! One removes storm window and screen. One cleans each pane inside and out. They do not need to access from outside. They reached over and under the old wooden frames. They were amazing because they made it look easy. The cost (about 25 per window) was appropriate given the amount of time and labor for each of the 44 windows!! I'm not sure how this happens but they have stayed clean and clear. I assume the vinegar solution stays on for a while. They put everything back to normal and also removed two air conditioners and stored them in my closet. No charge for their kindness. I'm happy to have found them on Angie's List and you will too.
Description of Work: New Generation made the windows of my house sparkle!! I lived in this large two family (3 floors) home for 25 years. We never washed the windows! I could hardly see and the sun could not cut through the dirt, salt and general grease and grime. They cleaned 45 double-pane windows including storm and screens. They did so in one day!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from New Generation Window Cleaning
Thank you for the kind review. I would like to mention we do not use vinegar. We use something that is even milder (see the tips page on our website.) We also have been using pure water cleaning on many types of windows for more than a year now. This latest innovation in window cleaning has given us wonderful results. In nature we find water full of dissolved particles. When we purify it, we remove the dissolved particles. Pure water is an extremely effective organic solvent. It fights to return to its impure state, breaking down organic materials. This makes your windows cleaner than any other method we have ever seen.

Roberta T.
05/2014
5.0
window cleaning
  + -1 more
It was fabulous. They came, they were unobtrusive, the windows sparkle, the price was more than fair.
Description of Work: Cleaned all the windows in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Melissa A.
05/2014
5.0
window cleaning, replacement windows
  + 0 more
Scheduling was very easy, estimate made by stopping by home We found a date and time that worked and they came and did the job. They were careful and unobtrusive and were professional and got right to work. Friendly and informative and efficient also. Fair priced: they were not penny-pinchers, just fair and hard working. We definitely will call them to clean our windows again!
Description of Work: Cleaned all windows and doors inside and out on around 12 rooms of 2 story house, screens also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Sheila W.
05/2014
5.0
window cleaning
  + -1 more
Fantastic! They were polite, timely, and did phenomenal work! Highly recommend!
Description of Work: Cleaned windows at our house - inside and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

3 Freedom Way, Merrimac, MA 01860

http://newgenwindowcleaning.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
1:00 PM - 4:30 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Window Cleaning,
Windows

FAQ

New Generation Window Cleaning is currently rated 4.9 overall out of 5.

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 1:00 PM - 4:30 PM

New Generation Window Cleaning accepts the following forms of payment: Check
Yes, New Generation Window Cleaning offers free project estimates.
No, New Generation Window Cleaning does not offer eco-friendly accreditations.
No, New Generation Window Cleaning does not offer a senior discount.
Yes, New Generation Window Cleaning offers emergency services.
No, New Generation Window Cleaning does not offer warranties.
New Generation Window Cleaning offers the following services: PLEASE SEE BELOW

Contact information

3 Freedom Way, Merrimac, MA 01860

http://newgenwindowcleaning.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
1:00 PM - 4:30 PM