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Sila

1.8(
2
)

Home Warranties, Water Heaters, Heating and Air Conditioning

Reviews

1.82 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.8
punctuality
3.5
Write a review
Showing 1-2 of 2 reviews
Mark R.
06/2022
1.0
heating & air conditioning/hvac
  + -1 more
The technician never appeared for the appointment (Friday 10-2). No one from the company called. I submitted a complaint; someone from Sila was supposed to follow up but never did. Overall a complete waste of time. I would never hire them now.
Description of Work: Repair of our oil boiler
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Richard R.
09/2020
2.0
water heater repair, home warranty companies
  + 0 more
I got a year's contract for the maintenance, after they installed the water heater and automatic shut-offs for the water heater and washer. It took three visits to just do the regular maintenance, because they were unprepared for our configuration, and in one case sent an electrician, rather than a plumber. They refused to renew our service contract, and were less than pleasant about it. Since they created the configuration (I was please with the installers and their service), they should have been able and willing to do the routine service.
Description of Work: Maintain water heater installed by Sila
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$155

    Contact information

    Melrose, MA 02176

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Home Warranties,
    Water Heaters,
    Heating and Air Conditioning

    FAQ

    Sila is currently rated 1.8 overall out of 5.
    No, Sila does not offer free project estimates.
    No, Sila does not offer eco-friendly accreditations.
    No, Sila does not offer a senior discount.
    No, Sila does not offer emergency services.
    No, Sila does not offer warranties.

    Contact information

    Melrose, MA 02176