Pegasus Design-To-Build LLC

did not use

.

unknown

see above.

.

unknown

unknown

unknown

unknown

unknown

.

.

.

it went very well

See above.

good.

AWFUL! We were 1 month from the start of the kitchen when Geoff finally sent a proposal - for $140,000! (not including countertops!). The proposal was not a detailed line-by-line list, and had charges for plumbing in multiple places. When I questioned Geoff on the differences, he said our cabinets were much more than he expected. Denyne's design would have cost $43,000 in custom cabinets. Geoff also said that he marks up the cost of products for kitchens approximately 30% - to cover his overhead and profit - IN ADDITION to the actual labor costs! Geoff was defensive, disagreed that he had discussed a price of $75,000-$100,000, and completely forgot that Denyne said she had learned a new design program on our kitchen! I suppose a cost of $1,500 to learn about the way Geoff works with clients is relatively cheap! Unless you want to open your checkbook 40% above the price he quotes, get everything in writing - and then watch out anyway! Response To Company?s response to this report: The cabinets were outside of what we were discussing, the designer told us she was learning a new design program. In-fact when they made the presentation, they were pretty unclear and she had to constantly start over because the new design program. The fact that he stated he sat with us and the designer was not true at all. We met with him after we sat and spoke with her. She came to give us the presentation and could not get it to work correctly, so we went into the office. After her presentation, we started to take things away. After that is when we spoke with him.

I had a 1st floor washing machine fail and cause significant damage to my finished basement. I searched Angie's List for contractors and selected three to solicit estimates. Of the three, Geoff, the owner, responded promptly to my emails, provided timely estimates and was very helpful in helping me to understand the full scope of the work that was required. Geoff, was the highest of the three estimates that I received, but I found him very personable and he stressed 100% customer satisfaction before the final payment is made. Having just gone through a horrible experience building my now three year old house I didn't find contractors very ethical. I paid for the peace of mind and was not disappointed. I was up against a deadline for having my basement restored and Geoff did the work when he said he would and I was able to completely restore the basement by my deadline.

Pegasus was a fabulous partner from start to finish. Helped me to design the room, create a workable budget, and select the right fittings. Because of structural difficulties (chimney in way, we had to make some changes along the way. Geoff Shafer worked closely with me to make sure I ended up with exactly what I wanted while living within my budget.

Geoff Shafer is absolutely the best contractor I have ever worked with, by far. And I emphasize "worked with". I've had numerous contractors in my life as I've always lived in "fixer-upper" houses, and never had such a positive experience. Geoff operates as a true partner. Your design is his design, your budget is his budget, and your problems are his problems. At each turn,and there were many, with little and big glitches. Geoff worked with me to figure out the best solutions and get the job done, within my budget. It always felt like we were working as a team. While I appreciated his knowledge, integrity and experience, mostly it was his help and patience throughout each big and little decision that I had to make that I most appreciated. Also, having Pegasus do the design work was fortuitous, since the glitches necessitated redesign along the way, which they did as a matter of course. It would have been costly to have an outside designer come back as often as I needed.

This remodeling project was my first experience of this kind and I feel that it was an extremely successful venture and that my money was well spent. Geoff Shaefer and his Pegasus crew are honest, professional and a pleasure to work with. The subcontractors chosen did an excellent job. Everyone was very accessible and if any issues or concerns arose, they were addressed promptly. Throughout the entire project I was listened to and kept informed. Over the course of several months my house was transformed into a home that my family and I love and one that we are extremely proud of.

It was a very good experience. Their pricing is competitive, but we got a good value for the money. They were wonderful to have around. I thought the subcontractors were excellent, and when I had a very small problem with one, they were very responsive and validated what I said. It wasn't perfect all the way through, but any problems were dealt with well and promptly. Everybody who worked on the project was excellent.

THESE ARE HONEST AND VERY TALENTED PEOPLE WHO ARE A PLEASURE TO WORK WITH. THEY TOOK A VERY COMPLICATED JOB AND DID IT WHILE WE WERE STILL LIVING IN THE HOUSE AND MADE IT ABOUT AS PLEASANT AS THAT SITUATION CAN BE. THEY WERE VERY RESPONSIVE TO OUR QUESTIONS AND CONCERNS.