Response from Bravo Kitchens Inc
We strongly believe this review is completely unjustified coming from someone who is in the cabinetry business. He made it known to us that he is a designer at his family's Flooring & Kitchen Design Center in Littleton,MA and is capable of buying the cabinets direct from the source, yet he insisted on contacting us and purchasing products through us here at Bravo Kitchens, as if he were doing us a favor. Mr. {Member's name removed} provided us with a list of material needed from our semi-custom line as an add-on to his existing kitchen purchased from an unknown source. This customer raised a complaint about a delay of the product's delivery. As a result, we compensated him $250.00 as a good gesture for the inconvenience. Two months later he wanted to return unused items for money back. It was made clear from the beginning that there are no returns on custom products. Given his background one would think he would be familiar with these procedures. Also, we find it ironic that he would give us a poor review on Angie's List after we did our absolute best to satisfy him and it makes us wonder what his motive is? We always strive to do our best to give customers the best products and service, yet sometimes our best is not good enough for some people, and Mr. {Member's name removed} is one of those people.