Sergio's tile man, Pavlidio, did an artist's job at putting the handmade Mexican tiles for my kitchen back splash. Pavlidio was super patient, and never said "no" to any of my requests, often changing my mind where to put the tiles. He not only put the tiles on the wall but decided what tiles match what tiles, since I got many different designs and wanted to make sure the layout was pleasant to the eye. I got another provider that saw this job and refused to do many things and said that it's not his area so I had to do it myself, but Sergio did all the things the other guy said were super difficult, without hesitation and without charging extra. The tile man planned everything till the last detail, and knew how to innovate on the spot when things were a little different since every tile is hand made and the sizes are different and the thickness is not equal.Sergio send a carpenter to build me a window frame taken out for the job, and this is not a tile job, again, without extra charge.After every workday, the house was left clean, the electric covers put back even though the next day they would be taken off again.I am so happy with the results, I will take Sergio's team for the other renovation jobs I have in the house without hesitation.
Description of Work: Hand made Mexican tiles different colors patterns and sizes put as a back splash on the kitchen wall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Daniel C.
12/2011
5.0
remodeling
+ -1 more
The contractor’s name is Sergio. I spent about $70000 on their services. I will use their services again in the future.
Description of Work: I used Sergio's Renovations. I last used their services in August of 2010. They did some renovation and remodeling for me.
We are so pleased with Sergio's work. He and his crew are extremely skilled and it was a pleasure to work with them. Sergio responded very quickly when I called and came by to look at the work we needed done and provided an estimate at that time. His estimate included the cost for labor (fixed cost) plus the cost of materials actually used. His estimate was reasonable for the amount of work done. We were very happy with the new TV cabinet, new mantle, ceiling repair and interior painting. We will definitely call them again if we do more remodeling or other renovations.
Description of Work: Removed built in cabinet and repaired wall. Built custom TV cabinet with cabinets and shelves. Removed mantle. Built and installed new custom mantle. Skim coated walls in large living room. Replaced ceilings in large living room and kitchen. Repaired/made old walls smooth. Repainted living room and trim and living room and kitchen ceilings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,767
Sharon S.
11/2011
5.0
ceramic tile, electrician, heating & air conditioning/hvac, plastering, remodeling, replacement windows, home remodeling, interior painters
+ 6 more
Sergio is outstanding and it was such a pleasure to work with him and his very talented crew. Sergio's labor cost is fixed and the materials cost is separate, we really appreciated this business model as we were doing a very extensive renovation. Our demo was extremely challenging and his team was excellent they are all very hard workers they start at 7:30AM and work on Saturdays. We changed the entire foot print of our kitchen which led to very complicated plumbing and we never had any issues with any leaks, we installed a brand new window and heating and radiant heat for our floor tiles, bricked up two windows to install our range, tiled the floor, backsplash, and his tilers, carpenters, electricians and painters are truly masters with their craft. We also installed a wet bar in our guest room which came out beautifully. We have received so many compliments on our kitchen and the quality of work the renovation is outstanding with Sergio we highly recommend him!
Description of Work: My husband and I recently purchased a 1920 condo in Beacon Hill and we did a gut renovation of our kitchen and we installed a wet bar in our guest room. It was a very challenging renovation and everything was handled with complete professionalism and exquisite quality with Sergio and his excellent team starting with the demo team and including his master carpenter, tilers, painters. The quality of his work is superb and Sergio is completely responsive to any questions or concerns you have have throughout the renovation. He always seemed to be able to come over within twenty minutes when we needed him in person and addressed any issue going above and beyond to make sure it was completely resolved. He outsources his plumbing and electrical and those contractors excellent as well and everyone was such a pleasure to work with. He recommended our excellent cabinet designer, Tony from Prestige Kitchen, who also did an outstanding job. In addition, I was pregnant during the entire renovation and he very careful about getting the kitchen renovation before our baby came and checked in with me several times about our due date to ensure the renovation schedule would be completed. We highly recommend Sergio for any kitchen and bath renovation and we very much look forward to having him again in the future when we renovate our bathrooms. Labor & materials = $32,000 & $10,000 Total gut renovation of our kitchen cost including appliances and cabinetry, window, wet bar in guest room = $110,000
I can't say enough good things about Sergio's. they are totally skilled and professional and so easy to work with! Many thanks!
Description of Work: Most recently Sergio's has completely renovated our kitchen. Wow. It is fantastic. He is our go-to guy for all of our remodeling in our old house. Many many thanks for a great job!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Efstathios P.
11/2011
1.0
remodeling
+ -1 more
Not hired since no response. Concern about how relieble his team is
Description of Work: Came to give us estimates for 2 projects 10 days ago. Since then I have left 3 messages. No response. Not returning phone calls
Sergio's crew was excellent! It took them 5 weeks from beginning to end and no work was done during one week due to the granite vendor not being available when needed. They were efficient, on time, and genuinely want to do the job right. The crew worked late and on Saturdays as needed and without disturbing us to get the job done. The bathroom was gutted down to the studs, insulated, drywalled, tiled and all new fixtures installed. No plumbing was moved and only a small electrical change was made. The kitchen was gutted down to the drywall and skimcoated, tiled, new kitchen cabinetry, over the range microwave and dishwasher installed, and all fixtures were new. No changes to the plumbing and only small electrical changes were made. Sergio subcontracted the plumbing and electrical work and they did excellent work. His painters did an incredible job as well. They were able to paint both walls and ceilings in rooms that were full of covered furniture and do a pristine job in doing so in an incredible short period of time. They also hauled away a large amount of extra debris and materials at the end of the job as well as mop the floors when they were finished. All members of his crew, the electrician, plumber, and painters always asked for my input when I was present to make certain that I was satisfied with the outcome. Sergio was available by phone and typically returned my phone call the same day if he was unable to answer at the time and even stopped by in the evening to check on progress and to see if I was satisfied along the way. He is incredibly busy and gets many phone calls even during a brief conversation with him but he always returned calls through out the job. Sergio's estimate only includes labor and not materials. He did give me a materials estimate for items that his crew would pick up as needed at the time of the estimate such as drywall, drywall compound, insulation, paint brushes, etc. He came in under his materials estimate. All other materials, cabinets, tub, light fixtures, faucets, etc. were provided by me and present when the job began and were not included in his estimate. I would not hesitate to contact Sergio in the future to do remodeling work again and I already have plans to do so.
Description of Work: Gut renovation of kitchen and bathroom. Painting of living room, dining room, entryway, ceilings through out house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,300
Yiqi J.
10/2011
3.0
house painters
+ -1 more
Sergio is a very busy man. First appointment he missed it, apologized profusely later about a mixed up. Second appointment showed up on time and was very professional in pointing out what i need to have done. Never called or gave estimate. Emailed him a couple of times (that's how i first contacted him via angle's) but never heard back. Followup would have been nice.
Description of Work: To paint interior of the house and install backsplash
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
2.0
punctuality
3.0
Damayanti G.
09/2011
5.0
electrician, flooring contractor, home remodeling, interior painters
+ 2 more
Simply the best. These guys are awesome. Sergio is a lovely person. He came on time, took measurements, and gave me the BEST price ever. I got quotes from about 5 other parties, and his was very competitive. The work was superb - I got laminate flooring installed - it looks lovely now. The wall painting is painstakingly perfect - all the corners, edges, everything great. His guys installed a recirculating range hood for me also. And here is the extra super service - I had to pick up my flooring from the Home Depot in Everett for a job in Cambridge, his guys did this free of charge for me. I was in the middle of moving, and had nowhere to take delivery - I got my big bulky range hood delivered to Sergio's place, and his guys brought it with him. Sergio noticed that my granite in the kitchen was loose, and he called a friend of his to strengthen this up on the same day. Just hire him.
Description of Work: Interior walls painted. Range hood installed in kitchen. Laminate flooring installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Deena B.
08/2011
1.0
lighting, remodeling, home remodeling
+ 1 more
Following the work above we had him come in to review opening up a wall and working with our extremely reputable and very high end cabinet maker Kochman Reidt + Haigh. The owner of this company Alan Haigh is very professional and his goal is to make sure our built in looks absoltely stunning. As soon as Sergio showed up he had an attitude and could clearly care less about our project. That worried not only us but our cabinet maker considering we were spending over 10K for his work, Sergio's prep work has to be perfect and we would not expect anything less. We had lots of other work to do, like adding new light fixtures, running cable for a TV in the kitchen, a kitchen backsplash etc. We felt like we had to use Sergio due to time constraints so I called to schedule him. His attitude on the phone when I call him was extremely unprofessional and downright rude. He said he was too busy to do this work but he would honor his word and he couldnt give any difinitive dates. I told him being busy was good and he said it wasn't. ???? I hung up the phone and decided that I didn't need to beg anyone to do business with me. Our custom cabinet maker felt so bad for us (normally they do not make any contractor recommendations for fear of what can happen and I don't blame them for that) that he suggest we speak to someone he was currently working with in the South End. He had seen his work first hand. This person came in the very next day after we contacted him and is starting work today. He was 1/3 of the price lower than Sergio and even told us the structural ramifications of what Sergio suggested we do. Sergio takes short cuts and the easy way out. He is NOT to be trusted. I have no idea what is going on and how he could possibly get an A rating but all I can figure out is that he must not be the same person he was on those other jobs. I wouldnt recommend a contractor like this to anyone who is looking for good craftsmanship.
Description of Work: We contacted Sergio due to all the wonderful reviews on this website for a big project but to protect ourselves we decided to do something relatively small to see what we thought of him before we entrusted him to do the more important, detailed, major work. We had Sergio come in to give us a price for a large built in demolition. He was responsive at this time and came immediately to review the project. He gave us a very high price of o$1400 to do this work. We gave him a deposit of 1/2 to get him to come back and it was very difficult to get him back. No return calls (on multiple occasions) and even emails thru Angie's list. He finally gets back to us and it took his non-english speaking crew of 2 men about 3 hours to do this work. He agreed to only charge us for our deposit since it was obviously very minor work. The job was done but this was so easy and even by cutting the price in half, it was a still a major rip off.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$700
Response from Sergio's Renovations
I approached this job the same way I approach all my jobs -- with professionalism and courtesy to my clients. As you can see in almost 300 glowing reviews, I pride myself in providing excellent service at reasonable cost. High quality is my top priority. If I cannot always answer my phone immediately, it is because I am busy helping other clients. I always call back and I did call this woman back the next day. (The job was completed quickly and professionally. It was a small job, demolishing a large built-in wall unit. The price reflected the fact that we did not know what we would find behind the walls. In addition, the client wanted us to match the house’s existing 100 year old millwork. What is especially odd about this review is that the customer called me back to do another job after we completed the first one whose price she was supposedly so dissatisfied with. This is my livelihood and I take these comments very seriously. A client should think hard before making unfounded claims.)
We had Sergio install a kitchen island for us, which included new plumbing, electrical, and cabinets. He and his crew were timely, efficient, and amazingly clean.One aspect of the job is that we live in a 2nd-floor condominium, and to go through the floor would have involved tearing up the hardwood floor, adding time and money to the job. Sergio suggested going through the ceiling of the unit below us, which they agreed to. The crew went to great lengths to minimize intrusion into the lower unit--lots of plastic and tape kept a favor from turning into a headache. He was the only contractor (all booked through Angie's List) to suggest this. Sergio carefully examined multiple trouble points like floorboard direction and drain pipe placement to help estimate the time and cost. However, the cost turned out to be slightly more than the estimate ($3100 vs $3000), but we are very happy with the work done. This has turned into the feature point of our kitchen.
Description of Work: Kitchen Island--complete installation including: Cabinet installation (purchased from Lowe's) Granite countertop Plumbing, including faucet and drain Electrical, including two outlets and a new can light directly overhead Ceiling repair (drywall) and retouch painting
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,100
Elizabeth S.
08/2011
5.0
ceramic tile, flooring contractor
+ 0 more
It went well. Julian came on Thursday and pulled up all the flooring and put down the subflooring in the upstairs bathroom. On Friday, he finished laying the tile in the upstairs bathroom removing the toilet and started laying the tile in the front hall. On Saturday, he finished laying the tile in the front hall and downstairs bathroom and removed the toilet. Julian is from Brazil and doesn't speak any English but I was able to convince him that at least one toilet had to be reconnected before the long weekend (July 4th). He grouted 1/2 the upstairs bathroom and papered it for protection so that I could use the toilet and not mess up the floor. On Tuesday, he grouted everything and connected the downstairs toilet. Wednesday, he put silicone on the grout and on Saturday another fellow came to clean and polish the tile and check to make sure everything was finished. The hall and downstairs bathroom tile matches the kitchen which was put down in 2006. Julian did a wonderful job matching the layout and the grout color making it look as though it had always been there. That's exactly what I wanted. I'm thrilled.
Description of Work: I had the front hall, downstairs 1/2 bath and upstairs full bath floors removed and replaced with tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Joanne L.
08/2011
2.0
home remodeling
+ -1 more
I'm sure Sergio does good work, but follow up was very unprofessional and I would not recommend him to anyone. He did show up on time for the initial quote and assessment and gave me the estimate pretty much on the spot. Everything was written up in his notebook so I asked if he could email it to me or give me a copy of it (how is anyone supposed to remember all of these numbers? Not to mention I was on my way to work). Never happened. I called him a few week after to take a look a the estimate because we were ready to start the work. He couldn't find the quote (no surprise) and while he tried to find it and offered to come out and look at the property again, he never followed up, despite numerous voicemails and phone conversations. Unprofessional service and poor follow through.
Description of Work: Requested of quote for bathroom remodeling, kitchen floor remodeling, painiting, installation of laminate in attic, and knocking down of a wall.
Rating Category
Rating out of 5
Response from Sergio's Renovations
This customer called in the middle of the summer, looking for me to start work on a project in a few weeks. I made it clear that I was very busy and wouldn’t be able to even put together a proposal for several weeks. She was very nice but insisted that I give her an estimate, even if the job would not start for a couple of months. In an effort to be accommodating, I agreed to give her a verbal estimate. I sat in my car and worked on the numbers. Forty-five minutes after she made the request, I gave her the information. She asked me to put it in writing, but I was so busy taking care of my customers with ongoing projects that I could not respond. However, she had the information she needed to decide whether to move forward.
Sergio did a FANTASTIC job on my kitchen. I could not be happier with the results. Sergio was great, and all of the people who work for him were professional and courteous. Sergio was very patient as I described the work I wanted done. He offered excellent suggestions, and helped me understand the timeline of the job. He also worked with me on a list of materials that were needed, and I was able to choose which I would get and which he would take care of. This was especially important for me since I had never done any type of renovation in the past. Throughout the process, Sergio was very accessible. The work was finished within a week of the estimated date of completion, and I paid exactly the amount we had discussed. My kitchen looks even better than I had hoped, and I have Sergio to thank for that!
Description of Work: Kitchen renovation, including cabinets, countertops, floors, ceiling, lighting. Interior painting, bathroom tiling.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
MARIE D.
07/2011
2.0
remodeling
+ -1 more
I never received a call back from Sergio. It seems to me, from reading other reports on the list, that if Sergio is not interested in the job he does not return the call. I also think that if he does the work it is good work...just my opinion. s
Description of Work: Called Sergio's for an estimate on a bath/laundry addition to my home.
The reason we called them was because of the reviews they had received on Angie's List. They were professional. They showed up on time and completed the work on time. The quality of their work was very good. We were delighted with the bathrooms. If needed, we would use them again for the kitchen. They were outstanding.
Description of Work: We used Sergio's Renovations for kitchen and bathroom renovation. They renovated two bathrooms. They insulated new walls, new ceilings, and installed new fixtures in the bathroom. In the kitchen they did painting, coated the ceiling, and put down tiles for the floors. They also installed new backsplash and new countertops.
As always, excellent!!! Please do know that he is EXTREMELY busy. It took a day or so for him to return our call (we found out that texting him is always best!!!) , but once he did, his guys were in our home within a week.
Description of Work: Previously, Sergio did a fine job remodeling our home. He took a 1910 home and turned it into a modern and extremely energy efficient home which we are now selling. Recently, we had a problem with our roof which we tried to delay replacing. Unfortunately, it began to leak and left some water damage inside the home. Sergio came to our home, saw the damage that was to be fixed and sent an employee to repair it within a week. They did a fantastic job repairing damage, drywall and painting. In fact, there is no way you can tell there had been any water damage!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Mary M.
06/2011
5.0
home remodeling, banks
+ 0 more
Sergio?s Renovations has just finished a total remodeling of my bathroom and adjacent dressing area. There something you need to know about Sergio: once you choose him, he available to you at ALL times. Although he was slow to get back to me at first---before I had decided on his company---once I had signed on with him, he returned every call in a timely manner. My overall experience with Sergio?s renovations was A+ in every way. I cannot say the same for other contractors who have worked in my home Not only did Sergio impress me immediately with his knowledge and suggestions, but he also listened patiently and well to all my concerns and questions. His expertise puts him in high demand, but he never acts impatient, rushed, or superior; he is very respectful to his customers. And, very important: he and his men always show up when they say they will. Sergio tolerates nothing less than superior work from his crew and his subcontractors. Every worker who came to my residence was friendly, highly skilled, and eager to please. They never left a mess; they always vacuumed or otherwise cleaned up after themselves. The gutting process went smoothly. Each time Sergio came to look at the work, he inspected it very carefully and saw that each job was completed to perfection. Which suited me just fine because I am a perfectionist. When I could not find a recessed medicine cabinet to meet my unusual specifications, Sergio had his men make one for me. All the vendors he suggested were top-notch, too. The man who helped me select granite worked extremely hard to find exactly what I wanted. He gave far more attention to my particular preferences than other well-known places that I visited. I now have a gorgeous new bath area, created exactly as I wanted it to be. Sergio does beautiful work for reasonable prices. And ?No, I am not Sergio?s mother.?
Description of Work: Complete renovation of bathroom. Gutting of old bathroom. Totally new bathroom and adjacent dressing area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Leslie A.
06/2011
1.0
home remodeling
+ -1 more
Never responded to my inquiry....evidently doesn't need the work
Description of Work: Never responded to my inquiry....evidently doesn't need the work
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Elsa L.
06/2011
5.0
home remodeling
+ -1 more
Our experience with Sergio and his crew was nothing short of excellent. Our bathroom was completely gutted and renovated. They were always on time, always fastidious and did wonderful work. Sergio responded quickly to all my phone calls and texts throughout the renovation. If there were any questions or concerns they were addressed immediately. The estimate we were given was right on target. It was such a pleasure and I will definitely work with Sergio again on my next project. This review may be short but quite honestly, I have nothing but positive things to report!
Description of Work: Complete renovation of bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,000
WENDY M.
05/2011
2.0
home remodeling
+ -1 more
I called Sergio to get an estimate on updating our bathroom and turning a screened in porch into a room. He came, listened, over suggestions, took measurements and said someone else would be out to talk about the need to pour a foundation for the new room. The next day I did receive a call, but not from a foundation guy from a contractor who said he would send someone out to take measurements. A few days later, the measurements were taken. I was told I'd get an estimate within a week. It has been 3 months and I've heard nothing. I called and left a message awhile back and Sergio said he was on vacation but that he would check on the quote. I've heard nothing since.
Description of Work: Estimate for bathroom remodel and adding on a family room.
Rating Category
Rating out of 5
MARC B.
05/2011
2.0
home remodeling
+ -1 more
No response. No interest. No business.
Description of Work: I joined Angie's List for the obvious reason of finding a qualified contractor with good references. Not only did I call and leave a message that I was interested in a proposal for a complete bathroom remodeling, I followed up with an email request. Nearly 1 week later I have yet to get a return phone call or email. If you're too busy with bigger jobs, just call and say so. If you're not interested in doing just a small bathroom overhaul, then say so.
Rating Category
Rating out of 5
responsiveness
2.0
Yes, I recommend this pro
Shawn B.
05/2011
5.0
home remodeling
+ -1 more
Sergio was very responsive, and made it clear that he was quite busy for the next couple months and even though that did not work with our timeline he still walked through all of the work we wanted done and offered suggestions and gave advice of to questions to ask other general contractors that we met with.
Description of Work: We called Sergio to come out and give us a quote for a lot of renovation we wanted to do at our house.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lana B.
04/2011
5.0
home remodeling
+ -1 more
Sergio was incredibly professional from the start. He is very personable, responsive, and articulate, and takes the time to explain the process. He also made many vendor recommendations, and provided smart solutions to tackle some challenging space and layout issues in our kitchen. This was our first renovation project, so we found the extra attention really helpful. He was also mindful of the fact that we were living in the house during the project and had a 10 month old at the time, and so he worked extra hard to expedite the job, and made sure that his team was well aware of the situation. Sergio charges for labor only, which we found to be a very fair way of working. It makes for a very straightforward (i.e. no hidden costs) transaction, and leads to great savings as you can shop around for the best prices. His crew is very friendly, courteous and prompt. They cleaned up every day after the job, and always double checked with us about where we wanted to position this and that (i.e. light fixtures, bath hardware, etc.) We have already recommended Sergios Renovations to many friends, and would not hesitate to use them for any future projects.
Description of Work: We hired Sergio in August of 2010 to remodel a kitchen and 2 and a half bathrooms in our home. The job also included taking down a wall to open the kitchen up to our living area, opening up a door, laying down a small brick patio, and building a closet in a guest bedroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
ALEXANDRA G.
04/2011
5.0
home remodeling
+ -1 more
Everyone who sees this bathroom now says, “Oh, wow!” I could not have been more pleased with the result. Sergio’s estimate was straight on. The materials budget was reasonable. He allowed me to order the bathroom fixtures, tub, etc. myself., so their cost is not included in what I paid him. If I were doing this project again, the only thing I would change is shopping around for the tile. I would have checked the price on all items ordered and asked what was refundable, if necessary, and what wasn’t. I would have visited several tile merchants. I would also have requested green board for the bathroom walls. Overall, this renovation receives the highest marks from me. Sergio made sure it was a no-stress experience. He is competent and listens, as for example, when I wanted to change the placement of a door, then executes. His Brazilian crew work fast and well, although they do not all speak English. I would definitely hire Sergio again. Thank you, thank you!
Description of Work: Several years ago I had a renovation project in mind and found Sergio's Renovations, with recommendations, on Angies’ List. This was a period where everyone was doing renovation, before the recession. I left a message at the time and did not hear back. However, I squirreled away the name and called again this fall. Sergio’s response was immediate. We set up an appointment. I explained what I wanted done and when. He explained the cost, and what to expect, including the fact that there might be hicks along the way but everything would be worked out to my satisfaction by the time the project was done, six to eight weeks from start date. I have organized some renovation in my mother’s old house on Cape Cod. I had acted as contractor for these projects, so was glad to have someone like Sergio be in charge of renovating my bathroom in Cambridge. We made an appointment for January 6. Sergio himself came to my door at 7:30, January 6. With him were two Brazilian workers, whom he introduced. This was the beginning of one of the most pleasant renovation projects I have ever experienced. Here is what I really liked: 1.) I was able to contact Sergio by telephone whenever I had a question. He was personable and extremely accommodating. 2.) His workers came as scheduled and performed their duties well. 3.) Everyone cleaned up after themselves, as Sergio had said they would. 4.) The project would have been finished right on schedule if it had not been for ordering the wrong color for a chair rail tile. 5.) My request for copper piles, rather than PVC, was respected. 6.) Anderson, the plumber, deserves a special note of praise because he listened carefully to my requests and fulfilled them, including lowering the showerhead and using chrome for the water piping behind the vanity, which showed. 7.) Sergio was amenable to having his painters redo more than we had originally planned, since the hall looked drab compared to the new wall. The painters were very skillful with their brushes and rollers. 8.) But, the most praise I have reserved for Gladeston, master tiler. Gladeston does not speak perfect English, but who cares? His tiling is among the best I have ever witnessed. I had a rather complicated design, which strayed from the modern bathrooms Sergio usually installs. I knew what I wanted for my Victorian house. Gladeston and I discussed the plan. Then he executed it. Perfectly, taking the time necessary to figure it out. I could not have been more pleased with the result. And, I could see how much pleasure Gladeston took in creating this marvelous design. The only issue we ran into was that chair rail, which was ordered in almond when we needed it in black. I explained what had happened to Sergio and he intervened with the tile retailer so that I was not charged double for the chair rails, which were non-refundable. Gladeston also suggested black marble to accent the back of the tub, two long pieces. They were the finishing touch that made the bathroom truly shine.
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Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Interior Painting,
Ceramic Tile,
Finished Carpentry and Woodworking,
Flooring Sales and Installation,
Plumbing,
Plaster,
Lighting,
Doors,
Hardwood Flooring Sales and Installation,
Closets
FAQ
Sergio's Renovations is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Sergio's Renovations accepts the following forms of payment: Check