Borges Sewer & Drain Cleaning Co

Borges was great - hired them to replace a lead water service line and a sewer pipe. Good price, quick service and they worked with the city very efficiently.

After having reoccurring sewer backups, called Borges to do a sewer inspection. Stephen came right out, did the inspection, walked me through the issues and gave me reasonable options to adress my problem.

.I called on a day of extreme rains. My waste line was partially blocked. my problem was unrelated to the weather) but I knew that the company was going to be busy responding to other customers because of basement floodings and backups. They were able to stop by the same day. I was flexible about the time and they arrived just when they said they would.The problem was resolved quickly. Professional and friendly. Willing and able to explain where and why I had a problem. Their pricing is reasonable. All in all a good deal. I have used them once in the past (four years back) and would do so again without hesitation.

Steven was very responsive, helpful and was able to schedule our project very quickly. He kept us well informed, was organized, flexible and overall very easy to work with.

It went great. They were professional, showed me the camera view of the inside of our sewer drain, explained to me everything they saw, checked out another drain pipe that goes under our basement floor. They provided advice (that turned out to be correct) about what they thought the problem was (it wasn't our sewer drain) and who we should contact to take care of that problem.

It went well. They had only one day to do it because of street construction. They did the job and it was well done.

We had a backup in our sewage line over a long weekend and called a couple of plumbers. Most agreed to come on a Sunday but we chose to go with Borges, who couldn't come until Tuesday, because they had installed the line down our 100' long driveway when we built our house and they told us they would look at it for free. They snaked the line and said it probably had collapsed at the street where they stopped because the line from the end of the driveway to the main hook up was clay. They said they could not put a camera in to check what the issue was. They told us it would cost $6,500 to dig it up and replace the 10' section from the end of the driveway to the main hookup. We called the town who had recently relined the main line. They came with a camera using it at the street and found that they had not cut a hole to our house when they relined the town system. Borges nearly charged us $6,500 for work that didn't need to be done. They told us they were going to keep $300 of our $3,250 deposit for coming to the house, when we had only waited the extra time because they said they would do it for free. They said they had never told us they would look at it for free. They ended up returning all of our money after we argued that they nearly charged us $6,500 for work that did not need to be done.

Outstanding. The town had replaced the water and gas mains in our street. As they were reconnecting our house to the street line, the town contractors observed that our water main was original to the house (built 1917) and a "ticking time bomb." Our plumber recommended Steve Borges to replace the waterline. We can't say enough good things--Steve came promptly, knew his stuff, was able to schedule us right away, got the job done in less than a day. We have a newly-renovated basement and there was some question about whether we would have to tear down some built-in closets to excavate the waterline--Steve figured out a way around that. In drilling out the old water line he hit some fairly stubborn ledge. Some contractors would have used that as a reason to deviate from the estimate--Steve stuck to the estimate and got the job done. Everything was protected in plastic, clean-up was exemplary, and we are very, very happy with his work. Heartily recommend!

They looked at the pipe via video which they took off the price of the job, warned us about damage to the garden so we had time to prepare, gave us an estimate and stuck to the estimate even though the work was more than they had anticipated due to the depth of the pipe and amount of rock. The job was neatly done and all debris removed and rock/soil replaced. They even offer to reseed but the pipe went through a flower bed. I absolutely LOVE their internet contract and billing system, every business should have one! The electronic signature process sped up the job.

Called them and got very unprofessional response, simply don't waste your time with them.

They basically decided to not show up, to not tell me about them not showing up and to respond to my phone calls either. This work was to be done in a multi family house and I had scheduled this work with all the tenants as water needed to be shut down. This was just un-professional.

Winter was so hard and cold, it destroyed the drywell at the base of our downsloping driveway. Borges returned my first call right away, and they were extremely responsive throughout the process. Although the asking price was a little more than some others we received, it was worth it because they were willing to perform the installation of a new drywell within a few days. Other companies wanted to wait until the weather warmed up, which would have meant many oportunities for water to end up in our house - obviously not a satisfactory solution. Borges dug out the old drywell and installed a new one, and also installed a back-up drain at the edge of the garage to catch any flow that missed the main well. The work was done quickly and with high quality. The part of the driveway that was excavated for the new well was repaved, with attention to the proper slope for drainage. These folks did a fine job and were easy to deal with. We would definitely use them again for a similar service and they can particularly be counted on in an emergency or difficult circumstance.

Emailed twice using the email system provided by Angies List. Did not hear back either time.

Borges Sewer & Drain Cleaning Co did a great job. It was a complicated job and involved a lot of fill and different types of requirements to fill the hole back up. They had to repaved the surface, as well. They were very well-organized and did the job really well. I had an overwhelmingly positive experience with them.

very professional from start to finish. Answered phone promptly, came for estimate promptly, answered all my questions, completed job as described.

My sewer line has been a problem for more than 10 years (backing up due to tree roots), but I had trouble finding someone to fix it because I live on a very busy street with a lot of underground utilities. I tried to deal with the problem by having the drain line cleaned out about once a year. Sometimes it would flood if I let it go too long, but last summer it flooded again in a very unpleasant way and I vowed to finally get it fixed. I joined Angie's list just to find a good contractor for the job.Steven Borges came out to look at the job shortly after I called (maybe the next day) and he gave me a verbal quote on the spot! The amount was very reasonable compared to previous quotes I had gotten--years ago one guy's quote was, "it will be very expensive" and the others who gave me a dollar estimates all backed out when I offered them the job! I had to check with my neighbor who shares the drain line, but we signed a contract the next week and Steven and his crew came out to do the job the week after that. They showed up on time and finished that afternoon as promised. They did what he said they would and the final bill was the agreed price. The only rating where I even had to think about giving them an "A" was for quality. It's not that anything they did seemed wrong. The issue is that, except for the new clean-out in my basement floor (which looks nice), all the work is underground and I don't have any way to know for sure that the problem is really fixed. Did they install he new pipe properly? Will the tree roots come back? At the end of the day, Steven told me that his father warned him he had underbid the job. He said we were both lucky that further excavation--complicated by some electrical utilities--was not required. Unfortunately, I was out when they videoed the pipe to determine the stopping point and I didn't get to see it for myself. On the other hand, the policeman on duty confirmed what Steven told me he saw on the video and I'm not sure seeing it myself would have helped. In the end, I do give them and "A" for quality based on everything I could see. This is their business and I feel very confident that they did it right. I also give them credit for following through on the job after realizing that it might be more expensive than they estimated.

They took care of permits, police detail, machinery, etc. Showed up on time for both the quote and the work, did a good job, easy to work with. I would use them again (though I hope I won't have occasion to do so!)

Very responsive, worked quickly, explained everything clearly.

They were on time, professional, fast. They did a good job putting the lawn back together. They did all the work at once and they haven't had to come back, so we've had no problems with the work.

I called today, and was told someone would be there within the hour. Yay! I didn't notice the exact time they came, but it was about then. Two guys used a power snake to deal with the clog (a bad one, apparently), with one going to the basement to listen and call up to his partner how much further he should send the snake. They did basic cleanup (put the gunk in the garbage and wiped the area under the sink with paper towels). They did track some mud in on their boots; it was on a hard floor and easy for me to wipe up. My trap plug's O ring died during my own unclogging attempts before I called them, and they advised me on getting a new one. They don't keep those on their truck, so I've got a slowly dripping leak until I can get to the hardware store. I'm OK with that, because they're a drain company, not an all-around plumbing company (although of course it would've been great if they'd had a replacement). They were done within 20 minutes. They were friendly and polite, dealt well with my dog, and gave me a $10 Angie's List discount.

These guys are absolutely incredible. They came right on time, and got to work replacing out busted drain pipe. It's clear they'd done this hundreds of times, if not more, because the process, which seems like a huge ordeal, went so easily for them. They cut a relatively small hole in the road, pulled the broken pipe from our house, and patched things right back up. I swear, it looks as if they were never even there, after they were done! In fact, even though they had to dig into our flower bed out front, they put the plants right back where they were, and you'd have no idea a 6 foot trench had been there a few hours earlier. The job was also surprisingly quick. I'd highly recommend Borges, if you want to get the job done right.

My kitchen sink/disposal goes out to the sewer through pipes with very little pitch, so pipes tend to get clogged up with garbage which accumulates in the pipes. I got a quote from Borges and three other providers, and Borges was least of the four, with some asking close to $200. Work took only 15 minutes so even $135 seems a lot. I won't know how thorough a job they did until I see how long it takes for the pipes to get clogged again.

If you have a problem with your drains, Borges is the company to call. You need to have them put the tiny video camera in the pipe to see what is going on. Borges does precision work. Steven prides himself on this. The team came with an excavator and did a remarkable clean-up of the garden afterwards. Steven explained that the center of my driveway was higher now but the rain would make it level with the brick work. He left the basement cleaner than it had been. As for the excavation and changing of the pipes, Borges really knows what it is about. They worked hard all day and dug a trench out to the middle of the street. Steven also found leaky pipes in the basement and fixed them. The only reason I gave them a B on cost was that $5000 is a huge amount of money. I know the city of Cambridge charges for work done in the street and there are permits to obtain, so I realize changing pipes costs a lot, but I had to spend savings to get the drains to the sewer functioning correctly. The smell is gone and hopefully my tenants will no longer have any issues with slow-draining pipes. Thank you, Steven and John Borges!

Overview: Great experience - father and son (I think) came out to give an estimate on replacing a sewer line. They ended up spending at least 30 minutes creatively examining the problem and coming up with a recommendation and quote - and didn't charge us a dime for their time or efforts. They definitely came across as smart and professional and committed. If we choose to do the work we would definitely go with them! Details: We live in an old building (100+ years). We've had our sewer line video'd, and had recommendations and quotes on what work to do from other companies. However the estimates we've received appear to be on the wrong pipe (really!). So when I asked Borges for a quote on excavating a spot where we have been told by other providers we have a break, I also explained that we think there may be another pipe to the street. They courteously came to our basement, we did a quick test observing a secondary pipe in the floor by running water from the washing machine. Then they opened up a manhole in the street and confirmed that this pipe is the one that runs to the street (a different pipe than we've received quotes on in the past). They made a couple of recommendations about the work to be done, including a reasonable-sounding approach of creating a new line to the street by digging in our basement (easier and less disruptive to our landscaping). The quoted price was reasonable (based on other quotes we'd received).

Even though this is an expense that after the work is finished, there is nothing new to admire for having spent $7,000. But the main sanitary line does work again, which is nice. Borges is good at what they do. The patch of the road where they excavated is still smooth and flat to the road.