2 RIVERS HEATING & PLUMBING

The previous owners had apparently used them, since they had covered our basement in stickers, but they didn't call us back until midday after we had called them. This was fine, since we called before looking at reviews here and would have chosen someone else anyway, but the weirdest thing was that the woman calling said that "her boss told her that she should tell us it was HER FAULT that she hadn't gotten back to us in a more timely way." This in no way assured me that this jerky-sounding boss was someone whom I would be excited about working with. Not very professional.

I've used them in the past and was always pleased with their work. However my recent experience has totally soured me on them. The fan on my furnace wouldn't shut down so I called and left a message with his service. In the meantime, the fan had shut down and I went out to run errands. He called me back and I told him the story, he said "well I can come by now, its best in case I need a part the store closes in 90 minutes" I told him I'm out on errands won't be home for a while, the fan stopped anyway so we can probably wait until monday. he repeated that he should probably stop by then asked if the house was open so he could take a look to make sure, I said I guess so. John ends up getting to my house when I returned. We went downstairs and he told me to turn the heat on so I did, when the heat hit the temperature the thermastat turned it down the fan stopped as well. He asked me to do it again but at a higher temperature, to the same result. He told me it could be a faulty switch or just a one time thing and recommended no solution, I had no problem with that. On the way out he said, "not too bad I'll just have you buy me lunch that'll be $50.00." I was completely take aback, he was there for 15 minutes, did nothing, pushed me to let him come even though I said it can wait until monday and then has the nerve to say, you can buy me lunch for $50.00! After giving him the check he turned to leave and I asked for a reciept, which he didn't seem to pleased about either. Now I know you have to make money and charge for a service you provide and it was totally in his right to charge me for "emergency service" but I found the entire experience quite sleezy. I wouldn't recommend 1 Rivers to anyone.

Their professionalism and punctuality were fine, but I felt that the price was expensive for what they did. I may use them again in the future if necessary.