S.W.A.T. Environmental

Be careful. I called to have a radon mitigation system installed and the sales rep on the phone took down the information and scheduled the appointment. I was upfront about an interior drain being installed. When the technician arrived, he said he'd be happy to install the system, but that it would be worthless because of the interior drainage system. I then received a $200 invoice for the site visit. Frustrating scenario to have a sales rep schedule the appointment, knowing full-well that I had an interior drain, and then the technician tell me there's no point to install a mitigation system, but then charge me for the inconvenience of it all.

Arrived on time, discussed the placement of the system with me then professionally completed the work within the scheduled time frame.

The two techs were very professional and courteous. They installed a high performance radon fan and 3" pvc pipe with two different points of extraction in my basement. They had to work partially in a crawl space which made the install more difficult. They cleaned up all debris and left the work areas immaculate.

Phone sales support was outstanding. Got a quote fast, and had all my questions answered. Two techs showed up on time on the scheduled work day. They were friendly and efficient. They inspected all the areas and worked closely with me to ensure that the vent piping was done right. They had to do some digging around in attic insulation, and in the basement, to find the right areas to cut holes and run pipes. The job took about 6 hours. They cleaned up thoroughly after themselves, put attic insulation back in place, etc. After about six days of daily monitoring, it appears that the system is working remarkably well; an initial long term test before remediation showed basement radon levels above 6.5 pC/l. After remediation I'm measuring levels below 0.20 pC/l. The system is essentially noiseless. I couldn't be happier!

Showed up on time, performed a nice clean install, explained the whole system, and sealed off my sump pit. Very informative, professional and prompt. They offered a $100 discount for referral that I got from my real estate agent, and I could not have been happier with the work.

Gary, the install tech, was great. He arrived on time, was professional, and went above and beyond to ensure everything was done right and I was satisfied. He installed a new radon pipe, and ensured the clamps were not directly against the house and the top of the pipe was properly away from the gutter. After the pipe was installed I noticed a rattling noise coming from the motor...Gary checked it and cleaned out debris multiple times until the noise was gone. You could tell Gary takes pride in his work and wanted to do the job right the first time (I feel like you don't see this very often). A job well done.

Excellent. In the midst of a busy work day, the members of the S.W.A.T. team quickly responded and replied back to the e mails that I sent them. They then took the time to follow up with a phone call. Again, I was pleasantly surprised to be greeted by a live, genuine ,thoroughly informed, professional human being, who took the time to listen, and who made the time to be kind and courteous enough to well inform me, answer all my questions, and alleviate any concerns. They treated me like a beloved family member. Who does this anymore these days? S.W.A.T. Environmental, that's who. G-d Bless

Great! Very responsive and professional service.

Excellent, Clyde the installer, called and was able to come earlier. Took him around 3 hours. Cleaned up afterwards, and explained how the system works. If I had any problems to call the company or him. It has been about a month and I am very satisfied. I would highly recommend this company to others. Before installation readings were 5.9, after installation steady readings of 1.9.

The job was done by Tom, looks high quality. Tom reduced the cost further by noticing that I don't need a new Lexan cover for the sump pump and caulking the old one for me - $50 saved. I'll know in a few weeks if it actually reduced the radon level.

Very well. Tim, this installer was prompted, neat, professional and very informative. I am very impressed with this company.

Excellent. Before the number was 7.8, which exceeds federal standards. After the install, the reading was .7, far below the min standard. Very neat install also. Highly recommended.

Great price and service. Arrived on time l, stated until the job was complete.

Tim, the technician, was excellent: polite, resourceful, timely and efficient. I am very impressed by his work.

Excellent, they did the work for less than the estimated time and money.

Excellent, they gave good advice, were professional, prompt and efficient. The technician located the mitigation system where it was convenient to a power source and where the piping would not stand out too much along the outside of the house.

Installed fast and neat. A problem arose when the exhaust motor was installed to close to the outside a/c unit. The a/c techs couldn't service the unit. After a few e-mails and photos to S.W.A.T. they sent the installer out and he corrected the problem to my satisfaction. I was able to get a lower price with another radon company but S.W.A.T. matched that price and did the job faster.

the tech "mike" was extremely professional, courteous. He arrived on time went over the entire job requirements and completed a very satisfactory installation.

My radon system stopped functioning. I contacted S.W.A.T, in large part, because of it's excellent reviews I Initially, received a very reasonable quote from Operations Manager Beck Hart for a new motor if necessary. A predecessor company had installed the system six years before. I later found the original contract which warrantied the fan motor for seven years. When I explained that to Becky, she checked and,a short time later, immediately reduced the price to $149 for labor which was authorized in the original contract. SWAT's Technician, Igor, arrived on time and not only replaced the motor but installed an additional section of pipe which the prior company should have, but did not, install.

UPDATE: The radon system did not actually bring the Radon levels down. They sent someone out who told me the first guy put the system in a less than optimal place. The new person added another pipe, which did bring levels down marginally, but not to the level they guarantee. They sent me another test. It showed the radon levels going up. They sent me another test (no call, no letter, no explanation). I called them, I was assured a call back, which at this point has not happened. This company is very happy to take your money - but thus far they have not stood behind their word. This is a truly appalling customer experience.

The customer service person Becky was great. Made sue al details were in order and confirmed service date and time. The installer, David, was right on time. Got the job done fast and professionally.

They were incredibly responsive and consistent in delivery. We had a lot of questions which they professionally answered and we had some complexity with our neighbors concern over the proximity of the system to their home (we live in city). They helped us to educate and address as best possible. We are confident in our choice to use them and feel much safer now! Thank you, Becky, ken, and Adam!!!

I called for a system and they were able to schedule me very quickly. The person scheduling my appointment was extremely pleasant and friendly. The technician, David, was very professional and knowledgeable about the system. He arrived at the time he said he would and got to work right away. He worked quickly and the finished product was superb. He estimated 3-4 hours but was able to complete the job much quicker. When he was done, he gave me an overview of the system as well as a new radon test kit. S.W.A.T. had the least expensive quota and I was so impressed with the work they did, I had another system installed in another one of my property's the next week. I would recommend this company to anyone with a Radon problem.

The short answer is "great" 1) During the sales process, the SWAT sales rep asked a series of questions describing my basement layout, age of house, and basement conditions. Within 30 minutes of our phone call, I received via email a written quote with the terms and conditions of the sale, a design of the remediation system, and the pricing for the materials, the service and the additional options available to me. I reviewed the quote, agreed to the quote on line, and scheduled the installation for a week out when I would be home. 2) On the morning of the scheduled installation, the technician called me 20 minutes before the scheduled arrival time to let me know he would be there on time, and he was. 3) The technician was courteous, professional, very organized, and knew what he was doing. He looked over my basement and the outside of the house, and we agreed on the installation and venting site. He also gave me an estimate of the installation time. He completed the installation within the time estimate he had provided. 4) Upon completion, he reviewed the installation with me, went over the testing requirement required of me to make sure the radon reading is under the federal mandate. Lastly he cleaned up ( very nicely) the work areas and put all his tools in his van. 5) I paid him, thanked him, and he departed 6 hours after he arrived. I now have a fully functional radon mitigation system and I am happy. Final note: I have been using an electronic radon test meter for over 18 months and my basement was reading 5.02 on average prior to the installation. Two days after the installation the average on my meter is 0.45. Outstanding!

Everyone was friendly and professional. The responded very quickly and did the work within a week of first contact. I have a digital radon meter and was able to see the radon drop from 15 to 0.1 in 1 weeks time after the new system was in place.