Boston Standard Company

Description of Work: None.Boston Standard on Monday, 1/29/2013, because we had dirty water backing up in the toilet and bathtub. I was told that if I wanted someone to come that day there would be an additional $180 emergency fee. Because the problem had only occurred once and then drained, I didn't feel it was an emergency so I made an appointment for Tues. On Tuesday, Boston Standard called and told me that they couldn't send anyone that day and rescheduled me for Wednesday. On Wednesday Boston Standard called and told me that it sounded like a main drain problem and they don't do that kind of work. They told me that they use Boston Drain

Description of Work: I had a consult ahead of time and it was deicided that I needed to replace two kitchen faucets and that the leak in the living room was probably a drip inside pipes and that it could be looked at by cutting a hole in the closet and going through that way. They came back a few weeks later. The men were very nice and professional. The faucets, which I had purchased, were installed. A leak in the upstairs bathroom was investigated. Unfortunately, the leak was not visible through the closet and the living room ceiling had to be opened. The leak was still not evident. It was quite a mess but was not the fault of the workers from the company. They were very polite and professional but it was frustrating because I was left with a mess and the problem was not solved. The workers seemed fairly confident that they would fine the leak by their investigation but it did not happen. They said that perhaps it was a problem with the tile or grout. I had to spend quite a bit on money to repair the living room ceiling. Overall a bit frustrating

Description of Work: The serviceman was professional and knowledgable. I was prepared to have several nagging problems with leaking drains and other non-urgent but needed repairs done. I got sticker shock with the estimates which were over $2000. The scope of the solutions offered seemed far greater than I believed needed to be done. On the written estimate one particular fix was described as "Install frost free hose bibb with shutoff" for $370. In the end, after I declined this expensive fix, the repairman said that I could opt to have the same leaky spigot replaced for $50. Which I did. I started to wonder "if their original estimate for one particular problem is $370, but an effective fix can be done for $50, then what about the other estimates on the problem list? At this point I lost confidence in the company and have decided not to work with them anymore.

Description of Work: He put the shower handle back on, installed two new shower heads and tightened the kitchen faucets. The work was completed in less than an hour. I was told that if I hired them the service fee would be waived. However when I elected not to sign on with a service plan I was assessed the fee. I felt that it was overpriced for the services provided.

Description of Work: They changed the plumbing under kitchen sink (it was leaking) the hot & cold lines were in backwards (they fixed them) They were very professional. Price too high.

Description of Work: Service call from coupon. Flushed one water heater, Identified 13-year-old about-to-fail water heater, arranged for and accomplished exchange. Analyzed other small leaks, etc., made recommendations for future. Brad seemed to understand the concept of older plumbing... Very satisfied.

Description of Work: This is the first time that I used Boston Standard. We had a leaky bathroom sink and a few small, but not urgent, plumbing problems (e.g. leaky faucet and clogged drain). They were very responsive to my call. Someone was here within a few hours from when I called, which was much appreciated since we had an active leak being caught in a bucket. The two men that came out were very professional in reviewing the situation and proposing how to deal with it. It all sounded good until I was handed a quote. I was told that, for a total of $760, I could have a bathroom drain replaced ($300), a leaky faucet repaired ($209) and a drain unclogged ($246). I may be out of touch with what it costs to get plumbing done these days, but this struck my husband and me as work that could be done in a couple of hours. I decided to just have them repair the urgent problem (for $300), which took one hour. We are saving the rest for someone else that does not charge as much. I did appreciate being able to use the $25 Angie's List coupon which cut down the additional $29 service charge for coming out.

Description of Work: The quoted price to replace two faucets, each less than $100, exorbitant! $460 to do a job that would probably take less than 1 hour to do is ridiculous!

Description of Work: Replace the water heater. I had no hot water. Water heater leaking , need it to be replace. I called , someone responded and ask what I needed it , I told her and she responded that someone with be checking on the next hour. All happen on time. By 3:00 pm everything was back to normal.

Description of Work: I called for an estimate to have dishwasher installed. after a couple of emails i did receive an apology for the delay, however, i could not get an estimate, which I don't understand. There would be a service charge, then they could tell me cost to install. I don't get it as I said even a guesstimate, after all, it seems ridiculous to pay a service charge, then another charge upon installation??? as I said who wants to go through the trouble of setting up an appt. not like the cost for installation, send person away ( after service charge)??? nonsense.

Description of Work: repaired broken faucet. Best part: told me Delta has a life-time guarantee and they would send me a replacement. They did. If it breaks again, I can install the replacement myself.