The Veron Company

I set up an appointment with The Veron Company for 9 am to 12 noon time slot. On the day of the appointment no one had arrived by 1155 am so I called to make sure they were coming. The company representative told me that "they just left so I assume they are on your way to your house" which is 10 minutes from their office. One hour later at 1255 pm no one had arrived so I called and cancelled the appointment. This is not the first time that they failed to show for an appointment.

Called to company for price and availability estimates to remove between three and four feet of snow from roofs, and was told they could do the job for $75 per man hour in about another week, and that they'd call first. They never called. But about 10 days later a they showed up late one afternoon and spent an hour clearing off one half of garage roof before sunset. Next day their three man crew spent an additional 5 hours on rest of roof while I was working in the house. But they didn't complete job. They didn't touch porch roof, which I'd told one of them was least important of all, though I never said NOT to remove snow from it. They also did nothing about the ice dams that had formed in front of house roof. Yet they dumped nine feet of snow directly in front of my intake pipes for heating oil, which I had to clear out myself to allow oil delivery. Three weeks later I get a call telling me that I owed them $3,000 and they needed my credit card number. Not only was this more than twice the amount quoted, but they'd sent no written estimate or invoice. Typical example of gouging homeowners in times of need. Incredibly unprofessional and a vendor I don't think Angies List should endorse.

I had ordered mulch from Veron after looking at several suppliers in the area. My decision was based on several factors: price, ability to deliver in a timely fashion and quality of the mulch being delivered. It was pouring rain on the day they delivered and I ended up contacting the company when I believed that they had delivered less cubic yds than I had ordered. The local manager was very responsive and came out to look at what was in my driveway to quickly make a determination. Due to the rain, he had them deliver an extra 1-2 yds to me the next day and I was very satisfied with the outcome and I will definitely use them in the future.

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After having some minor issues with delivery and product quality, David Veron contacted me to discuss my experience with the Veron Co. He generously offered to reseed a section of my lawn I was having issues with at no cost. Service was performed promptly, follow up was excellent, and the grass is coming in nicely. Veron Co. are committed to customer satisfaction.