Roto-Rooter Plumbing & Water Cleanup

WORK WAS DONE WELL, BUT IT WAS A SMALL JOB, AND THEY KNEW THAT. THEY SENT TWO WORKMEN ANYWAY, AND THE PRICE SEEMS EXORBITANT.

COULDN'T OPEN ONE OF THE PIPES SO DID NOT SNAKE MAIN AREA OF CONCERN. WAS SUPPOSED TO BRING BACK NEW COVER FOR SEWER OUTLET BUT DID NOT.

DISASTER. PLUMBER SHOWED UP WITH INADEQUATE TOOLS, HE SAID HIS MAIN LINE SNAKE WAS 'BROKEN', AND HE WOULDN'T BE ABLE TO FIX IT UNTIL TOMORROW. HE CLAIMED HE DIDN'T REALIZE HE NEEDED THE MAIN SNAKE EVEN THOUGH I CLEARLY DESCRIBED THE PROBLEM TO THE OPERATOR. THE PLUMBER EVEN ASKED ME IF HE COULD USE MY WD-40. HE THEN SAID HE COULD TRY WITH THE SNAKE HE HAD, BUT IT PROBABLY WOULDN'T WORK. I SAID NO THANKS. HE SAID TO CALL BACK TOMORROW, AND HE COULD COME BY AGAIN. YEAH, MAYBE.

AFTER SNAKING, THEY TESTED BY CYCLING THE WASHER. THEY HAVE A 6 MONTH WARRANTY ON WORK DONE. (DISCOUNT INCLUDED IN PRICE LISTED).

WHEN WE CALLED REGARDING THEM NOT FIXING THE LEAK PROPERLY IT TOOK THEM HOURS AND HOURS TO GET BACK TO US. THE PERSON THAT CAME TO OUR HOUSE DID NOT UNDERSTAND LEAKS VERY WELL, HIS SPECIALTY WAS DRAIN CLEANING. IT TURNS OUT HE WAS REALLY NOT QUALIFIED TO FIX LEAKS. SO, THERE WAS A PROBLEM FROM THE DISPATCHING END OF THE COMPANY. IF THERE IS ANY CHANCE YOUR PROBLEM IS SOMETHING AS SMALL AS A SIMPLE LEAK, USE SOMEONE ELSE.

UNFORTUNATELY, I DIDN'T HAVE MY ANGIE'S LIST BOOK HANDY TO USE THE 10% DISCOUNT COUPON, AND ROTO-ROOTER WOULDN'T TAKE IT AFTER I HAD ALREADY PAID AND THE JOB WAS COMPLETE (THEY SAID I WOULD HAVE HAD TO PRESENT IT AT TIME OF SERVICE). THEY WERE KIND OF PRICEY, BUT YOU GET WHAT YOU PAY FOR, AND THEY DID A GREAT JOB! THE WORK IS GUARANTEED FOR 6 MONTHS, SO I'LL BE PAYING ATTENTION TO MAKE SURE THE CLOG HAS BEEN CLEARED COMPLETELY. MAKE SURE YOU HAVE YOUR COUPONS BEFORE YOU PAY, OR YOU WON'T BE ABLE TO USE THEM. MY MISTAKE COST ME $50.00!

MY USUAL PLUMBER ($120 FIRST HOUR) WAS UNAVAILABLE SO I CALLED RR. I SHOULD HAVE KNOWN BETTER WHEN THEY WOULD NOT QUOTE PRICE BY THE HOUR, BUT BY THE JOB. THEY WERE ABLE TO SHOW UP WITHIN 2 HOURS OF MY CALL - BUT I PAID FOR IT. LESS THAN ONE HOUR OF WORK COST ME $259.

WE DECIDED TO HIRE SOMEONE THAT COULD DO ALL OF OUR WORK NOT JUST THE PLUMBING. MY ONLY COMPLAINT WAS THEY NEVER SENT US A WRITTEN ESTIMATE.

THE PRICE SEEMED A BIT HIGHER THAN MOST, ALMOST DOUBLE.

TECHNICIAN WAS COURTEOUS, PROFESSIONAL AND KNOWLEDGEABLE. I AM ECSTATIC, VERY HAPPY WITH THE SERVICE PROVIDED!

WE HAD A PROBLEM WHERE HE DIDN'T PUT THE PIPE BACK FOR THE WASHING MACHINE AND WATER GOT ALL OVER THE BASEMENT. HE CAME BACK AND TOLD US IT LOOKED LIKE THE SHOWER WAS LEAKING. I REALIZED IT WAS THE PIPE AFTER HE LEFT. AS A RESULT OUR RUG HAVE STAINS ON THEM. HIS ATTENTION TO DETAILS COULD HAVE BEEN BETTER. THE GENTLEMAN DOING THE WORK WAS VERY PLEASANT. HE DID GAVE THE 1ST ESTIMATE IT AND AFTER WORK WAS COMPLETE IT WENT UP DUE TO LABOR COST . HE ALSO KNOCKED THE MOLDING OFF THE WASHING MACHINE.

THE FIRST PERSON WHO CAME OUT COULD NOT UNCLOG THE DRAIN EVEN THOUGH HE GAVE IT A GOOD TRY. HE RECOMMENDED THAT I HAVE THE PIPE REPLACED OR HAVE A CAMERA INSPECTION OF THE PIPE. THIS WOULD HAVE COST ABOUT $1000. SOMEONE ELSE CAME OUT TO LOOK AT THE PIPE AND HE WAS ABLE TO UNCLOG IT WITH REPLACING THE PIPE OR HAVING A CAMERA INSPECTION.

NOT ONLY DID HE CLEAN SEWER LINE, BUT GAVE ME TIPS ON KEEPING IT FROM RECLOGGING. VERY FRIENDLY AND PROMPT (IMPORTANT WHEN SEWAGE BACKS UP IN YOUR BASEMENT!)

HE WAS VERY PLEASANT AND COMPETENT AND EVERYTHING WORKS GREAT NOW.

EXCELLENT ANSWERING SERVICE AND FOLLOW-UP CALL WHEN THE PLUMBER WAS ON THE WAY. HE ARRIVED RIGHT WITHIN THE TIME-FRAME THE ANSWERING SERVICE SAID HE WOULD. HE (TECHNICIAN #66, KENNETH) DID AN EFFICIENT, PROFESSIONAL JOB.

THEY CAME IMMEDIATELY AND THE SERVICE WAS EXCELLENT. THEY CAME ON A SATURDAY AND DIDNT CHARGE EXTRA.

THEY ARRIVED QUICK. IT WAS COMPLETED IN A COUPLE OF HOURS.

MORE OFTEN THAN NOT I HAVE CALLED ROTO-ROOTER ON AN EMERGENCY BASIS-- FOR EXAMPLE, A SERIOUS LEAK IN THE PLUMBING OR A WATER HEATER THAT NEEDED IMMEDIATE REMOVAL. THEY HAVE ALWAYS BEEN ABLE TO COME OUT WITHIN A MATTER OF HOURS. THEY ARE PROMPT AND COURTEOUS AND ALWAYS HAVE THE PARTS AND MATERIALS THEY NEED. I'VE STOPPED USING ANYONE ELSE.

THIS COMPANY AND THEIR REPRESENTATIVE WERE VERY PROFESSIONAL AND FAIR. THE FIRST TIME THEY CAME OUT THEY SUGGESTED I COULD SAVE MONEY BY BUYING MY OWN REPLACEMENT SINK, FAUCETS, ETC AND THAT THEY WOULD STILL DO THE INSTALLATION WORK. THEY WERE PROMPT IN SETTING UP APPOINTMENTS AND ARRIVING ON TIME. THE REPRESENTATIVE WHO CAME, PHIL BELLISIMO, WAS EXTREMELY PROFESSIONAL, PLEASANT AND HELPFUL.

VERY HAPPY WITH THE WORK DONE. GREAT JOB.

MADE APPOINTMENT FOR 5-8PM THROUGH ROTO-ROOTER WEB SITE. DISPATCHER CALLED AT 8:45PM AND ASKED TO SEND SOMEONE OVER. GUY GOT LOST, THEN GOT LOST AGAIN. DISPATCHER CALLED AT 10:30PM AND ASKED IF THEY COULD SEND OVER ANOTHER GUY. THIS ONE FINALLY SHOWED UP AT AROUND 10:50PM. HE TOLD ME THERE''S A NIGHT CHARGE FOR AFTER 8PM AND SAID HE WAS DOING ME A FAVOR BY WAIVING IT EVEN THOUGH THE DISPATCHER NEVER MENTIONED IT AND MY SCHEDULED APPOINTMENT WAS FOR BEFORE 8PM. $120 IS LESS THAN I WOULD HAVE PAID ANY SMALL-BUSINESS PLUMBER FOR THE SAME WORK, WHICH WAS NOT AN EMERGENCY.

EXTREMELY FAST RESPONSE AND PUNCTUAL. I CALLED AT 4:30PM. THE PLUMBER ARRIVED AT 7PM. (WITHIN THE 2 HOUR WINDOW THAT WAS SCHEDULED.) THEY HAVE CONVENIENT SERVICE HOURS (AFTER WORK SO YOU DON;T HAVE TO TAKE A DAY OFF FROM WORK.) THE REPAIR WASN''T CHEAP CONSIDERING IT WAS ONLY 1 HOUR OF WORK, BUT GIVEN GENERALLY HIGH COST OF SERVICE PROVIDERS IN BOSTON, THE SPEED OF ROTO-ROOTER''S RESPONSE, THEIR CONVENIENT HOURS, AND THEIR SATISFACTION GUARANTEE, IT WASN''T TERRIBLY EXPENSIVE EITHER.

WAS A BIG JOB. THEIR PERSON WAS VERY PERSONABLE. VERY BUSINESS LIKE. VERY EFFICIENT

OVERALL VERY GOOD SERVICE. A ROTO-ROOTER CUSTOMER SERVICE REPRESENTATIVE EVEN MADE A FOLLOW-UP CALL TO SEE IF I WAS HAPPY WITH THE WORK. $225 TO REPLACE A FLUSH VALVE WAS ON THE EXPENSIVE SIDE, HOWEVER THEY RESPONDED QUICKLY AND DID A GREAT JOB.

THEY HAVE BEEN SHOWING UP FOR THEIR APPOINTMENTS