Justin Epstein Masonry is a sole proprietorship based in Marblehead, MA. The company has been offering masonry and waterscape services to residences and business in the North Shore, Greater Boston and points west of Boston, MA. The small, friendly and extremely personable company is proud to earn and maintain long standing relationships based on reliability, service and satisfaction guaranteed craftsmanship.
High quality work. Very professional. Definitely would work with them again.
Description of Work: Driveway pavers, retaining walls and drains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen B.
07/2020
5.0
masonry, chimney caps
+ 0 more
Excellent. Superior service and product. Many compliments from neighbors.
Description of Work: Front walkway and steps
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Phil S.
04/2019
5.0
masonry
+ -1 more
Yes, random project I know but called Justin of Justin Epstein Masonry and he came out that afternoon to look over the removal of the sidewalk and called me the next morning with a quote. It was the most reasonable quote that we got. So we agreed upon the date and he and his crew showed up on-time ready to go. He had some tough spots to navigate with his heavy machinery but did so and made it look easy. Justin quoted an hour and was done in 50 minutes. His professionalism was much appreciated and would WITHOUT a doubt hire Justin Epstein Masonry again... Thank you Justin and crew
Description of Work: Pull up a sidewalk in the backyard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shari M.
10/2018
5.0
masonry
+ -1 more
They did a GREAT job, his employee was very proffesional and effiant
Description of Work: Justin repointed my stairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John D.
08/2018
1.0
masonry
+ -1 more
Justin came to look at the project, agreed to do the work in two months time, and then failed to respond to any emails, phone calls, or text messages over the course of a month leading up to the estimated time of the work. The time he agreed to do the work has come and gone. Had to hire another mason.
Description of Work: Step and walkway repair
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Justin Epstein Masonry
First F ever. Sorry we we were not able to get to the one day repair job in time. I did tell [Member Name Removed] that the one day jobs have to slide in between jobs and was not sure when this would be. Yes. My communication should of been better with him. [Member Name Removed] knows my reputation around town and putting an F grade which only hurts my business is not necessary.
Virginia H.
06/2018
5.0
masonry
+ -1 more
Justin’s work was great - can’t even tell without looking cery closely that the 100 year-old wall was repaired. His price was much more reasonable than other bids. Would definitely use again. Reason for the one “B” grade (in responsiveness) is that he was so busy (due to the tough winter of freeze/thaw damage to many in our area and waiting for the delayed spring weather that would allow repairs), he wasn’t the easiest to reach or get scheduled. But that was true of his competitors too. And he did apologize and explain the situation in his outgoing vm message.
Description of Work: Repairs to a retaining wall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Steven A.
12/2014
5.0
foundation repair
+ -1 more
I ended up not doing the work yet, but I have confidence in Justin and likely will use him in the future.
Description of Work: I had Justin come by to get his thoughts on a foundation wall that needed work. He arrived promptly for the estimate, was straightforward about the challenges and unknowns. I ended up not doing the work yet, but I have confidence in Justin and likely will use him in the future for this, or more substantial work.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Michael J.
10/2014
3.0
masonry
+ -1 more
.
Description of Work: A year ago Justin installed a nice brick walkway and replaced a concrete step with two granite steps. Once we agreed on doing the job it was very difficult for me to get him to return calls or text messages. I contacted him early this fall about another job which he said he was interested in doing and would get back to me and he never did. Even to say no is better than to be left hanging or wonder if I should pursue it. I would not use him again.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
Response from Justin Epstein Masonry
I am the owner of the company responding to this review. What the customer did not tell you is that I informed them on both jobs that I would do my best to fit them in between jobs. We are a busy company and I can not always give a solid date. Customers add onto there jobs that will extend the time I am on a project. Weather plays a huge roll in a masonry companies schedule, that I can not control. Another thing that this customer left out was that I helped prep there driveway for asphalt without any charge. I feel his review has no weight in regards to my customer service and quality of work. The customer also did not find me from this site. I was recommended by a fence company.
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Service Categories
Masonry,
Foundation Repair,
Pavers and Hardscaping,
Drain Pipe Installation,
Chimney Caps,
Stucco,
Snow Removal,
Fireplaces,
Chimney Repair,
Stone and Gravel,
Concrete Driveways
FAQ
Justin Epstein Masonry is currently rated 4.6 overall out of 5.
Justin Epstein Masonry accepts the following forms of payment: Check
No, Justin Epstein Masonry does not offer eco-friendly accreditations.
No, Justin Epstein Masonry does not offer a senior discount.
No, Justin Epstein Masonry does not offer emergency services.
Yes, Justin Epstein Masonry offers warranties.
Justin Epstein Masonry offers the following services: Justin Epstein Masonry is a sole proprietorship based in Marblehead, MA. The company has been offering masonry and waterscape services to residences and business in the North Shore, Greater Boston and points west of Boston, MA. The small, friendly and extremely personable company is proud to earn and maintain long standing relationships based on reliability, service and satisfaction guaranteed craftsmanship.