PRO INSULATORS

Estimator came quickly, provided a competitive bid. Installers arrived and completed installation in 1 day. Left area neat. Now able to work in garage with small heater in winter and without heat buildup in summer.

Chris was very clear in responding to questions and to explaining the estimate and scope of work. I have not yet decided to go through with the work due to family responsibilities. I found Chris to be very professional and responsive. I contacted him when I read the negative evaluation given by a custormer in 2008. According to Chris, National Lumber bought ProInsulators in June of the year the work was done. He came on then. Over the next year, the employee turnover was almost complete and he values the quality of the work the staff now does. He was completely shocked by the negative review (and surprised by it because he had never been contacted). He says they have no record of the work being done and neither does the former owner. Because I found Chris to be credible, I believe his explanation. When we decide to go through with the work, Pro Insulators' bid will be evaluated based on our perceptions of the company.

The company started off on the right footing by providing a competitive price and prompt service. However, their work turned-out to be absolutely horrendous. After a year of experiencing very high utility bills and ice dams, I got the insulation inspected by 3 reputable insulation contractors that I found off of Angie's list . We found that Pro Insulator had left gaping holes in the insulation and did not do any type of air sealing in the finished attic build-out. One insulation contractor who came to remedy the problem (a star member of Angie's list) told me that the Pro Insulator "hack job" was the worst he had seen in his career. Following his repair, my gas consumption was cut by more than half (even after correcting for heating degree days) . Funny thing is that the repair was cheap and quick. If only the Insulator Pros had done a reasonable job, I would not have had to go through a winter feeling perpetually cold in the house, while hemorrhaging fuel at the same time. In this case, the lowest bid turned out to be the most expensive (and most painful) .