NEW ENGLAND ROOFING & SIDING INC

They never returned my two phone calls and two messages sent through Angie's List. Makes you wonder how they received a high rating when they can't even call an interested customer back.

Scott Perry was very friendly pitching the job and was very responsive while closing the deal, but once the work began, things did not go as smoothly. For starters, he neglected to drop the permit off, even though he said he would twice. We specifically asked him to make sure the workers didn't damage the Japanese Maple tree and either they didn't listen or he never told them because several branches were broken off. His behavior was very unprofessional. He reminded me of a swindling car salesman, saying what they need to say to close the deal and then selling you a lemon. When we raised some concerns about two windows not being done correctly, he said he would have them redone, only when he came out, he changed his mind and decided to caulk them instead. He never discussed the change and grew irritated when I questioned why he was just caulking them and not redoing them. He cancelled and rescheduled over 9 times and in the process accused us of being "clients you just can't please." When he finally came by, he added caulking to fill in the gaps. He said he'd be back to paint the flashing because the job his workers did was messy, the scratched the coating off the flashing and it didn't look clean. He said he'd be back on Saturday, never showed. Texted to say he'd be back on Tuesday, never showed and never returned. His workers were smoking on the job and left a lot of debris and cigarettes in our yard and mulch, a huge fire hazard. They broke a light, which he said he would replace and instead just dropped a light bulb off. He apologized and said he should have been present to supervise his workers. His business practices were shady. The arrangement we had was 50% up front and 50% when the job was completed. After working for one day, he called and requested $750 more dollars. He said he needed to cover his costs. Having given him $2000 and only having one days worth of work done, it was unclear what costs he was covering. We declined his request and he said he'd be done in two days. I would not hire him again. He was very frustrating to deal with, didn't take pride in his work and when we didn't just walk away and accept the job as is, he began to attack us personally. Out of 19 windows, 17 are fine but we contracted his services to do 19. At this point, as long as water doesn't get in, we can live with it. If you are searching for a contractor, do not hire this company. We were very patient with his antics, it's just a shame that things ended the way they did. All we were asking was for the job to be done right.