Evolved Mechanical LLC

Posting this not because I'm dissatisfied with the quality of work but because I won't be able to find out. You see, I'd set up an appointment last week to repair our mini-split and then was told, a day before, that we were outside of their service area (we're in Peabody). I wish they'd told us that in the first place (I did give them our address) because now I'm scrambling to find someone else to do the job. One of the hottest days of the summer coming up tomorrow and it looks like we're screwed. So make sure you ask them if you're in their service area first.

I was driving behind an Evolved Mechanical car on the highway and somebody threw a cigarette out of the window and it hit my car. Very unprofessional! I will not be using their services.

We hired Evolved to install an electric heat pump at our house in Medford in May 2021. Although there were a few minor hiccups during installation (their truck did some minor damage to our house, and the tech tried to install the outdoor unit on a plastic base rather than the concrete pad included in their quote) Evolved resolved both of those issues to our satisfaction and I don’t hold either honest mistake against them. The real problems came later. First: it came to light that Evolved installed our system without obtaining permits. They eventually rectified this after months of hounding. Unfortunately, I believe the excuse they gave because no one would concoct a lie that makes them sound this inept: they submitted the permit application to the wrong city, and didn’t notice that it wasn’t granted before starting work. Second, Evolved misrepresented our eligibility for the MassSave rebate program. Their quote listed an AHRI reference number which indicated that we’d be eligible for a $700 rebate, but our application for the rebate was rejected. Why? Because the equipment Evolved installed didn’t match the reference number on the quote. The SUZ-KA36NAH2 listed in the AHRI database would have been eligible, but the SUZ-KA36NAHZ they actually installed is not. Their GM has continued to insist that MassSave or the AHRI listing must be wrong (this is unfortunately not supported by any documentation from Mitsubishi), and at this point I’ve given up on getting any kind of a resolution to the rebate problem. In short, I cannot recommend Evolved on the basis of our experience, and the overwhelmingly positive reviews are frankly mind boggling. Find someone better.

Evolved did a great job! They were terrific from the beginning from quote to finishing the job. Greg gave a pretty accurate quote and explained the work very well. Zoran Karlica: the main engineer working at the site was the best in managing the work, planning with almost no mess as they cleaned up well before they left. The HVAC system is quite and as we expected. I would recommend then to anyone who want to add HVAC to their old baseboard heated houses.

A big thank you to Mike for his outstanding work.

The tech was courteous and informative and had the new disposal installed very fast,

Good l was happy with the work will refer them to friends and famiy

Evolved Mechanical was terrific. This was a small job, just couldn't figure out why the boiler wouldn't turn on. (Turns out there was a switch elsewhere in the basement we didn't know about.) Asked for quote through Angie's List on Monday evening. Tuesday morning got a call from a friendly person at Evolved Mechanical asking for more info. Scheduled a visit for Wednesday morning. Mike showed up on time and professional. He got to work while I got the kids ready. By the time I popped back downstairs, the problem was solved. He talked me through some other things he'd checked out and answered my questions about some of the parts I didn't understand. Fee was reasonable and as expected. Overall, an A+ experience. Would recommend Evolved Mechanical and Mike Porter again.

Professional, efficient and personable service. Mike Porter was our plumber/installer and I would gladly have him work any plumbing job I may need in the future. His immediate response to email and coming back to check the gas unions when we asked about a smell which was actually normal for new water heaters. Very happy with the job and we will continue to be customers and recommend them to family and friends. Rafael Gonzalez Everett MA.

I started using Evolved Mechanical for annual furnace checkups in 2015 while living in Somerville and just used them to replace my furnace and condenser at my condo in Charlestown. I am quite pleased with the overall service delivered by Evolved. From assistance with the Mass Save loan app / rebate, to the technicians who performed the work I highly recommend using Evolved for any HVAC work needed in the Boston area. Zoran, who was the lead tech for my furnace and condenser replacement, was fantastic.

I found them on Angie's and listed not an emergency. Steam pipe leaking. They called back and can come look at is $189 fee just to show up but would be applied to bill. Tech shows up at the end of the time range (2pm which I told them I have to get my kids from school so that time would be bad) but anyways. shows up at 2pm. Says it'll take 2 hours, but really only took 30 minutes. Charged me $580.94. I agreed to it because I would have had to pay $189 anyways thinking I'd have to pay that to another plumber. I also ask him for a quote for additional work while he was there. He said he'd get back to me. Then I talk to friends who say that's alot of money to pay for a non emergency Thursday at 2pm repair of 2 feet of pipe that was exposed and easy to get to and 30 minute job. I emailed the company who said they'd talk with the tech and get back to me by Wednesday. It's not Friday and nothing. Obviously they already lost my business on the future work which but I'm still feeling scammed. 30 minutes of work, 2 feet of pipes replaced (clamped) for $580.94. Inquired about an itemized bill which never came. I mean if the kid made a mistake and charged me the $189 fee, just return it to me and I'm feeling good. Not just ignore me and not give me an itemized bill. Will contacting attorney general next. this is a black eye on Angies list too since I found them through this site. Used a different site to find a plumber for my bigger project. Also 2 other plumbers came and gave me quotes on my bigger job withthout charging me a show up fee like this company. Theives all the way around. should have known when they mentioned $189 just to show up so they have you by the balls to pay them to do the work or you still gotta pay them anyways.

We've used Evolved Mechanical before, and when we found our water heater leaking into our basement on a Sunday morning, they were the first call that came to mind. Once Jason received the notification from his dispatcher, he called to see if we needed immediate help (we had been able to shut off the water to the broken heater). After that, he had us send some pictures so he could ensure he picked up the appropriate replacement and was at our house that afternoon to swap in the new water heater. As before, Jason was personable and communicative, and we were satisfied with the work and timeliness, especially on a weekend. We will continue to look to Evolved Mechanical for our Plumbing & HVAC projects.

Mike was absolutely fabulous as we expected from our last experience with the team at Evolved Mechanical. We were able to schedule a visit the day after labor day to look at the water heater. He was able to get it running again but advised replacement soon because of moisture in the pilot which meant it had a leak somewhere (we knew the unit was old to begin with). He was able to come back the very same day and swapped out the unit for a new one. And he did all this with a boot on his foot. That's dedication. He even offered to pick me up a coffee on the way back to do the job. This company is amazing. I highly recommend them. They have awesome customer service and always offer the best advice and never try to sell you something you don't need.

They found the issue (fuse) quickly but tested everything out to be sure nothing else was wrong. They gave me the option of either going to pick up the fuses to replace (and the cost that would be) or show me how to do it to save a little money.

I had contacted them wed. Eve by email as it stated this was the most timely way to get in touch. At approximately 8am on Thur. No response and then attempted to call... rang and rang. Called back again and got the receptionist who told me she had emailed me... apparently listed under her name so had no idea it came from their company. Regardless she asked when I’d be available and I said the soonest they would and that I wanted to get to work afterwards, hopefully. She said she would reach out to the technician and get back to me. 30 min passed by and no response. I read the email she sent out of curiosity and she wrote that theyd probably be able to get a repair guy out that day....no specific time noted. I called again and explained that due to their reviews I wanted to try and go with them but had another company set to come and was wondering if she had any more info. Then she said that the guys were really busy and there were a number of jobs they were focused on. I then asked if she thought realistically they would be able to be out this afternoon and she said they didn’t work after 3pm and probably not. So obviously confusing communication. I went with Addario Hvac instead. Ideally I would have been able to get EM to do the work but seems like they are overbooked and not entirely upfront regarding their scheduling capabilities. Also they were not reachable for emergencies after hours from what I could tell.

On Monday, the coldest day of the year so far, my pilot on my very old boiler kept going out and I had to relight it four times between 7AM and 4PM. In the past I would only have to relight it once and it would be ok until the same time the next year, so after the fourth time in one day I was afraid to relight it and also was afraid to relight it because I got a slight smell of gas on the last lighting and the temperature in my house did not get above 60 all day. I called Evolved Mechanical at 4PM. Monica was very nice and explained they had received a high volume of calls that day but hearing of my situation placed me on a brief hold while she checked to see if someone could come out that evening. She said Jason would be able to come out that evening after he finished his other calls. I was so happy to see Jason, who arrived earlier than expected. He is very professional and explained everything he was checking to determine the source of the problem. He removed an obstruction and was able to get the pilot light to operate a little bit stronger than before. Jason advised me that I may need to have the gas valve replaced if this happened again. I am very happy with the work Jason did and his high level of competence! He also is very honest! I had a different company do a tune up last year and that person told me I needed to replace three different parts. I trust Jason and am having Evolved Mechanical give me an estimate for installation of a new energy efficient combi boiler/hot water system.

Evolved Mechanical.was friendly, knowledgeable and prompt for every appointment. No.gimmicks, service was provided as described and for the cost estimated. The job was completed quickly. Cost was favorable compared to other estimates I received. I thought they did a great job and I wouldn't hesitate to call them again.

Friendly and efficient. Rate seemed a bit steep, but I get the sense that it's industry standard.

The WiFi thermostat covering our second floor didn't seem to be working, giving us heat throughout the summer despite our using the manual controls to lower the setting or turn it off altogether, changing the batteries, and attempting to troubleshoot on-line. In the process of diagnosis Evolved found that our circulator pump check valve was broken. They replaced the valve and corrected that problem. They also discovered that the thermostat itself was operating on an automated schedule that wasn't obvious to us (except in hindsight!), and the problem is now fixed. The staff was very professional and responsive, and Jason in particular was super knowledgeable and clear. We'd definitely hire them again. I can't rate the cost as I don't know what other companies would charge for this particular service. We were about to replace the WiFi thermostat with a wired one, which would have been expensive.

Dan & Owen from Evolved Mechanical installed a new boiler. Throughout the project they were very responsive and helpful. They were punctual, worked diligently and completed the job in a day. They left things clean and in order. I happened to have a significant clog when they emptied th boiler and Dan gave me a recommendation who was able to fix it the same day. It made a huge difference. I am grateful to have my heat. Thanks so much!

We've had good experiences in the past with Evolved. It took some time to get a response this time. For some reason they came on the date agreed upon, were on site for about 20 mins. Then left to return the next day. They hung the hood and "connected" to an existing exterior vent but the work was not well done. They were supposed to replace the exterior vent with a new one. That wasn't done. The connection between the interior ducting and the exterior vent was made by just shoving the interior ducting into the exterior vent. This meant that air was spilling into the wall cavity. I have had to redo this work. They left the protective plastic on the hood which is now attached to the wall and we cannot get it off. The electrical connection wasn't made so I had to do that as well. In all, they were at my house for an hour and a half (thats conservative) and charged me over $500. The lesson learned for me is be very explicit about what you expect to have done. I said "duct work for new hood." I should have said "install hood." Disappointing.

Working with Evolved was a pleasure - everyone we interacted with throughout the process was respectful and professional. We had gotten two different estimates from them - one just to replace our two aging furnaces (one of which stopped working this past winter) and redo the duct work (so it would be the appropriate size for the furnaces and would be constructed out of proper ducting instead of the soft tubing), and the other to also add AC. We initially decided to do the first, but when the tech came out to confirm everything before starting, we asked if we could still do AC as well, and they were able to make it happen. The full project took a bit over a week - longer than anticipated, but the team was great about keeping us updated throughout and making sure everything was up and running smoothly before signing off on the project. We would definitely use them again, and would highly recommend them to others.

Jason was exceptionally pleasant and honest and we will be scheduling his company to come back to clean the unit. He will be providing us and estimate for replacing the unit, which we know will go at some point. We asked for this as our system is very old, it was not pushed on us. The scheduler who answered the phone was pleasant as well!

They did a very good job converting heating system to a gas boiler. I will recommend them and use them again.

They were great. On time, communicative, and were willing to work with us on where the lines would be run to minimize clutter. Post-installation, they were very responsive when the system needed a minor tweaking. Would definitely recommend them.