A-1 Crystal Clean Services

They were unreachable. I tried calling - phone disconnected. I tried new phone - no answer. I tried emailing - nothing. I called again a month later and someone answered. They said theyd call me back the next day. Nothing. I called again phone disconnected. Done.

They never had any availability. They could not do my kind of wooden deck. I contacted them and I said to them that i purchased a service through Angie's List and I have not been able to redeem it because of the wooden siding. I see a response from them that says, "I apologize for not getting back to you sooner, I will email you soon with an appointment." And that's the last that I heard from them.

Everything turned out well. They set up the appointment shortly after I called, they did the work as promised, and they did a quality job. The house looked great once they finished.

They told me my house was larger than what was offered on the deal and that I had moss growing on one part of the house that would need special treatment. they asked me to pay additional. I would not and they went ahead with the job anyway. They did a great job and we got many compliments on how clean the house looked.

They came out soon aafter purchasing the Big Deal. They did a good job. They went out of their way to pressure wash some items that weren’t included. I had a dirty children's playset that they washed. The only things was that they could have taken a little more care spraying the shutters because they actually broke a couple (although they were weak from sun rot). They were very apologetic, but after they broke the first one I would have expected them to be more cautious

Overall, it went extremely well. Initially, there was an issue with scheduling as Mike was extremely busy; however his quality of work more than made up for it. Also, after the work was done there was a small mishap and once agin Mike came through and took complete care of it. Therefore, Mike gained my confidence through delivering on quality work.

We had tried calling them multiple times to get something scheduled. Initially had trouble reaching them. When we were finally able to speak with someone they tried scheduling an appointment but then it never followed through.

My "B" rating is far too simple a way to summarize this job, as this Big Deal was a weird experience for me and I think A-1 Cleaning had extreme trouble meeting the demand. Our original $199 purchase (as worded in the Angie's List Big Deal text) appeared to cover the whole exterior (a small house converted to two families, with total square footage under the listed Big Deal maximum). On arrival, A-1 said two families meant buying the deal twice, so he needed another at least $150 before starting work. That situation wasn't clear at all in the Big Deal itself, so we ultimately argued on the front porch for about 15 minutes before agreeing to an additional $100 just to start the cleaning. It was an utterly exasperating experience and is the main reason I haven't reviewed them before now, as both me and my neighbors thought Angie's List crafted the Big Deal listing poorly and left it open to this misunderstanding. The QUALITY of A-1's work was excellent. They washed everything they could reach and took a great deal of grit and discoloration off our back stairs and patio. What's not clear is how Angie's List pictured this Big Deal working for city areas where single-family houses are the exception, not the rule. I wouldn't feel confident using another similar deal in the future, since the excellent support staff offered by Angie's List might not make up for poor promotion/communication on their sales side.

Wasn't clear that they didn't do work in Merrimack NH. work not performed. Refund received.

When I got home from work that day, I was not sure if he had been there. The "mold" is still on the back of the house and paint is still peeling off the house. I was not sure whether or not he had come and done the work. I called the to find out if they had come and spoke with his daughter, I think. I found this work to be completely unsatisfactory in both the cleaning of the mold and the power washing.

Went very well. Came on designated day, set up all their equipment. Only thing I provided was water. Very efficient. My siding is 43 years old and it looks like new. Inside of patio roof covered with mold--looks like it was just painted. Very pleased.

I began emailing and calling in March to set an appointment for the service to be performed. I called them this morning, 4/30/13 and the telephone number is not longer in service. Now I am stuck!! Any advice???

cound not do my kind of house

No work was performed, but a thorough walk around was performed with trouble spots pointed out to us.

After a reschedule due to rain, the A-1 truck showed up and the men got right to work. They scrubbed and powerwashed our older vinyl sided home (white) until it was nice and clean. They even re-scrubbed several sections until they looked great. My house is on a main street and it was quite filthy from the car exhaust. It looked sparkling white when finished! I wouldn't hesitate to hire A-1 again!

Overall, A-1 Crystal Clean did an A-1 job. It was originally suppose to cost $199.00, and an additional charge was added due to the condition of the siding. They were very courteous, thorough, and spent many hours at work to complete the job. I feel that the extra money was necessary and worth the expense due to the time they spent to complete the job. They were great!!!!!!

Very happy with what he did-

the owner of the business was extremely prompt in getting back to me as well as very courteous and understanding. there was no hassle in getting my money back. his extremely friendly and helpful attitude certainly convinced me to recommend his company to anyone seeking this service, as long as they don't have asbestos shingles!

I did have to wait until we could schedule it - but they did make you aware of that when I purchased the deal. Their work was outstanding- I had a lot of mold and green anda the woked for 5 hours -the house looked like it had just been sided. They did an outstanding job- neat- took time to explain everything. it was well worht witing for. I would highly reccomend them.

They wanted to do it right away, but that didn’t work for me because I was going to be out of town for work. After I got back, I wasn’t able to get in touch with anyone to have the work done. I left a couple of messages, but I never heard back.

I bought a $199 Angieslist coupon for 1800 sq feet of exterior house pressure washing. However, it was literally impossible to get this company to respond to repeated phone calls and emails trying to get work scheduled. I tried for over 3 weeks, leaving many messages and never received any response. Only after I reached out to Angieslist's Big Deal desk out of frustration for help, did I get one phone call from A-1 Crystal Clean. Since my house has over 1800 sq ft of exterior siding, I wanted them to come by and give me an estimate for the full house. They promised to come right over take a look and we could then move forward with scheduling work, but they never came by or contacted me again. I gave up trying to deal with A-1 and Angieslist quickly issued me a full refund for the coupon cost with no problems. This company is not worth doing business with.

It went extremely well - see above. They were punctual, pointed out what needed some extra attention, and were more than reasonable on additional service that I requested. A+ for this company.

A-1 Crystal Clean Services did nice work. They left a mess in the yard, though.

We purchased our coupon in the Spring and needed to use before October 11. We were never contacted or "pressured" to use our coupon, the company allowed us to set the time frame. We communicated by email, my emails were always returned promptly and they were more than willing to work around our family commitments and our vacation schedule. Additional square footage and mold removal was clearly stated on the coupon. We were unsure what the square footage was and the owner wasn't able to compute it accurately the day he came but he felt confident our home was larger than than what was covered with the coupon, although our home is small. However, what he charged in additional costs for the square footage and the mold removal was more than fair. He arrived with two crew members, they were all polite and friendly. The owner explained what they would do..actually washing the house with brushes, no chemicals except for the mold, would do the windows and pressure wash our granite steps, as well. The owner was friendly and professional. He spoke to me looking me right in the eye and I felt he was being honest and up front with me. He told me our gutters were full, even though we have gutter helmet and if gutter helmet came to clean out the gutters he would return, free of charge, to wash down the house of any dirt and debris that might drip down the house. He gave me a price for cleaning the house for the next year, it was very reasonable. He also said if he returned to our town to do other houses, he would stop by and measure our house so we will know definitely what the square footage is. The house looked fabulous after they left, all three men were respectful of our home and did a great job. We were very pleased with the results and we will definitely call them again next year.

The owner of the power washing company did call after I purchased the deal, told me he was very busy and that he'd have his mother call the following week to schedule the appointment to my home powerwashed(April, 2012). I never heard from her or him again. The job was never done. Due to family issues, I forgot about the whole thing until I received the email for a review.