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Stirling Plumbing Co Inc

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Additional contact name - Gerald V. Witkop.

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, Gas Piping & Hydronic Heating.

Services we don't offer

Oil Burners & Forced Warm Air Heating

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.914 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
7%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-14 of 14 reviews

Ed C.
07/2016
5.0
plumbing
  + -1 more
Outstanding professional service every time. Reasonably priced, quality work, along with friendly service, I highly recommend them, and will certainly use them again!
Description of Work: Clogged Toilet, Sink Instillation, Sink Repair - These were three separate jobs done on different dates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ellyn M.
10/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Everything was excellent - very professional, punctional, clean, explained every detail to me and answered all my questions in language I could understand. Everything was outstanding from my initial call with the office - staff very pleasant and accomodating - to the first home visit to the installation and completion of the porject. I would wholeheartedly recommend this company without any hesitation.
Description of Work: Installation of a new boiler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Laura L.
07/2014
5.0
plumbing
  + -1 more
The work was done perfectly. I called on a thursday afternoon as my kitchen sink was backing up. I was concerned it was a big problem as I could see what looked like sand coming up the garbage disposal. They came within a couple of hours of my call. He fixed the clog which was not as bad as I had anticipated. while repairing the clogged pipe he noticed that there was a small crack in the pipe. It was not leaking but he said needed to be tended to at some point. I told him to make arrangements for us to have that replaced.The office called me on monday morning to see if when would be convenient for me to get it fixed. They arrived a half hour later and was finished in about a half hour. They are professional and more than accomodating.
Description of Work: fixed clog and replaced small pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mary O.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Though it was a little over a year ago, they came in just a couple of days before Christmas and changed two toilets. The job was done quickly and neatly and they work just fine. I will be using them again in the near future. Thanks for asking, Angie.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

susan W.
03/2014
3.0
plumbing
  + -1 more
he did respond and tried to help out but said he couldn't help with filter /water softener problem and did not successfully by pass those units to improve water pressure. I am sure the price reflected an emergency fee but was pretty steep when compared to another guy who came out on Saturday and fixed the problem including resetting the filter and water softener and only charged $100 more.
Description of Work: tried to by pass our filters but did not work

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$285

Response from Stirling Plumbing Co Inc
We strive to make sure that our customers are satisfied with the service we provide for them. We take it very seriously when someone is not happy. We wish that this customer would have contacted us directly so that we could have had the opportunity to work with them on a viable solution. The services plumbing contractors provide may vary by region. We do not sell or service water softener systems. Our local suppliers do not stock items needed for service and repair. We refer this kind of work out to companies that specialize in water treatment. We explained this to this customer, and offered to install bypass piping so that this resident of this rental property could have the use of water until the owner was able to get someone who could service the water softener system. We also talked to the resident who had no water at the time. It was agreed with the owner that we install the piping necessary to bypass the water softener system so that the resident could have water. We sent our plumber out to this location in less than perfect New England winter weather just a few hours from the original call. Our plumber installed the piping to bypass the water softener system, supplying water to the plumbing fixtures. We received this call on a Tuesday, and the customer states that it was Saturday before the softener system was repaired. We considered this job high priority because we don’t want to leave someone without water. We were unaware that this customer was unsatisfied with the service until we read this review. We would have liked the opportunity to work with them to correct the issues.

Karen E.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen E.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
Everything went fine. They were prompt in answering our calls, not every plumber is. I was happy with the service.
Description of Work: We used Stirling Plumbing Co Inc. They put in a new water tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Debra L. L.
12/2013
5.0
plumbing
  + -1 more
They called when they said they would, and were punctual within 20 minutes or so (not bad considering that it meant estimating when the current job would be done plus travel time.) Jerry, the founder of the business and father of the rest of the employees, was prompt and knowledgeable. He even instructed my husband how to unplug the tub drain by himself in the future! I will be using them again for future plumbing needs. I highly recommend them.
Description of Work: This is a family run business, who have been in business here since 1975. My mother used them for many years, so when our plumbing acted up over Christmas, we called them. He unplugged our bathtub, and took care of a leak in the secondary bathroom sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Barbara M.
11/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: INSTALLED NEW FURNACE
Rating CategoryRating out of 5
Yes, I recommend this pro

Leo M.
11/2013
5.0
plumbing
  + -1 more
When I called them first, they were out almost immediately. They were terrific. No job is too big or too small for them. When we wanted to get a new toilet in our bathroom, they suggested a website that we could go and pick out what we wanted and said that they will order it and install it for us. They had to re plumb the water supply to put in the toilet and they did a fantastic job. It was very reasonable. They are just very responsive kind of people that are nice to have in our town, especially for plumbing. I have had sporadic need for their services and every time, they just come in, do it, and make me happy.
Description of Work: I used Stirling Plumbing Co Inc to fix a backed up, over flowing toilet on a Christmas weekend about thirteen years ago. They last came out and replaced another toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael L.
07/2013
5.0
plumbing
  + -1 more
I really liked Stirling Plumbing Co, what happened is that I called and a woman took the information but I never heard from them because the next day when I called back, and I don't if it was the wife or what and she said "oh really, you didn't get a call. You know what he will call you back in 10 minutes" and then she hangs up. And then he was in my house within an hour and he did a good job. He was punctual, he explained what he was doing and the price was reasonable.
Description of Work: I did use Stirling Plumbing Co Inc and they came up a couple of months ago. I had a leaking toilet and I tried to do this on my own but Stirling Plumbing Co Inc did a good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary H.
05/2013
5.0
plumbing, water heater repair
  + 0 more
First they replaced the hot water heater, that went very well and we have had no problems since. So we called them back to install a faucet in our kitchen and water controls for our bath tub/shower. Again great job and no problems. We called them back to install two outdoor faucets and a T for the icemaker in our refrigerator, again great job no problems. Will definitely call them again when we need a plumber.
Description of Work: Replaced Hot Water Heater, installed two faucets in the house and two outside.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Sherry W.
05/2012
5.0
plumbing
  + -1 more
They are very accommodating, coming either the same day or within a day from when you call. They are very polite, professional, and friendly.
Description of Work: They installed a metal drain in our shower.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul R.
08/2011
5.0
plumbing, heating & air conditioning/hvac, water heater repair, sewer cleaning
  + 2 more
I live in a very large historic home with steam heat. They are the best. Their pries are very competitive. I've been using them for years and years and years. I don't have a reason not to use them.
Description of Work: I used Sterling Plumbing to do everything. They replaced my boiler and snaked out the main sewer line out to the street because it was clogged. Prior to that they replaced the water heater twice, not because they did a bad job but it was over several years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

    Contact information

    311R West Street, Ludlow, MA 01056


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Water Heaters,
    Sewer Cleaning

    FAQ

    Stirling Plumbing Co Inc is currently rated 4.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Stirling Plumbing Co Inc accepts the following forms of payment: Check
    No, Stirling Plumbing Co Inc does not offer free project estimates.
    No, Stirling Plumbing Co Inc does not offer eco-friendly accreditations.
    No, Stirling Plumbing Co Inc does not offer a senior discount.
    Yes, Stirling Plumbing Co Inc offers emergency services.
    No, Stirling Plumbing Co Inc does not offer warranties.
    Stirling Plumbing Co Inc offers the following services: Plumbing, Gas Piping & Hydronic Heating.
    Oil Burners & Forced Warm Air Heating

    Contact information

    311R West Street, Ludlow, MA 01056


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM