Dustbusters Duct Cleaning and IAQ Services LLC

Air Duct Cleaning, Dryer Vent Cleaning, Heating and Air Conditioning

About us

Local and family owned since 1989. With over 45 years combined experience, our uniformed technician/s will arrive in one of our lettered service vehicles to serve your needs. Actual Employees, not subcontractors, carry out the work and you will have peace of mind knowing that our emphasis is to perform a quality and thorough job! We serve the Greater Springfield Area and will travel, upon request (Please call us with your location for pricing). Clothes dryer vent cleaning is as low as $44.99. Duct cleaning starts at $389.99 for a small system with up to five vents. We also clean electric and hot water baseboard heating systems. Phone estimates are free. We offer a 10% discount for senior citizens, people with a disability, firefighters, police officers, clergy & those currently serving in the U.S. Military and to U.S. Veterans. We actively contribute to various charities and are very proud to have cleaned the ducts for a home built in 2009 in our area in association with Kent Pecoy Construction and ABC's "Extreme Makeover, Home Edition" TV Show. More recently, we provided relief for our neighbors who survived a tornado which struck Western Massachusetts on the afternoon of June 1, 2011. Immediately following, my employees and I delivered pizzas and water to survivors who had no electricity and also assisted a local church effort in distributing supplies and food that they had collected from so many caring members of their congregation and which were also donated by our local community. We are an award winning contractor, having won the Angie's List Super Service Award for the 7th consecutive year after first earning the award in 2012! Why not call Dustbusters, "The BETTER indoor air quality people", now and schedule an appointment? You will be glad you did!

Business highlights

35 years of trusted experience
Minority Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

Air duct cleaning & sanitizing. Duct sealing and repairs. Dryer vent cleaning and repairs. Baseboard heat vent cleaning.

Services we don't offer

Commercial kitchen hood exhaust duct cleaning, janitorial services, house cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9112 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
5%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-112 of 112 reviews

Michelle C.
07/2018
5.0
air duct cleaning
  + -1 more
The service went very well. I learned a lot about my venting system
Description of Work: Duct cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$450

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Ms. [Member Name Removed], I am so glad that everything went so well for you and that you were able to learn so much about your venting system from our highly trained technician! I am also happy to hear that you would have the confidence to hire us again for future needs! Thanks for choosing Dustbusters! Regards, Joe

Paula M.
06/2018
5.0
dryer vent cleaning
  + -1 more
Service was performed same week I called. The technician was professional, introducing himself and and explaining the entire process prior to starting. Even brought indoor shoes as to not make a mess going outside to inside my home. Great job, cleaned up. Would hire again and recommend.
Description of Work: Dryer vent cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Ms. [Member Name Removed], Thanks so much for submitting a review. I really appreciate it! Best regards. Joe

Pat W.
05/2018
5.0
air duct cleaning
  + -1 more
Anthony from Dust Busters arrived as scheduled. He was very professional and neat. He communicated clearly what he was going to do, and took videos before and after. I would highly recommend Dustbusters for your cleaning needs. The price was great and was given a 10% senior discount thank you Angie's List
Description of Work: Duct and Vent cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$43

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Ms. [Member Name Removed], I just need to state that the price for this service was actually $473.00, not $43.00. That said: Thanks for taking a moment to share your thoughts! I really appreciate it. Thanks also for selecting Dustbusters! Regards, Joe

Jim M.
04/2018
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
Immediately upon arrival, the technician was totally professional introducing self and communicating in the most polite manner possible. The technician fully explained the tasks he would be performing and during each step if there were any questions and/or concerns. He answered all questions posed to him. The technician demonstrated an exemplary work ethic and suggested options for consideration for the systems to perform more efficiently and he followed up with the options agreed to. He demonstrated a dedication to the business name and cleaned up all areas he performed his services throughout the house. He was constantly working and would fully advise the next step he would be performing. Upon completion of the services, the technician provided photos of the work areas both prior and subsequent to the services performed. The technician went the extra mile to ensure that there was a satisfied customer. Prior to requesting the services from this business I made inquiries to determine the best professional and quality business for the services I needed and all my inquiries resulted in this business. I strongly recommend this business for this type of method.
Description of Work: Cleaning of AC and dryer vent duct work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Mr. [Member Name Removed], Thank you for taking the time to submit a review. It's obvious that a lot of thought went into this and I really appreciate it! Thanks again! All the best, ~Joe

R T.
02/2018
5.0
air duct cleaning
  + -1 more
The owner, and both workers that showed up at our house, were nothing but polite and professional from start to finish. The workers were exceptionally polite, professional, and more than willing to answer any questions and explain the work. Can't recommend them highly enough. We were very satisfied with the work, how we were treated, and the fair price.
Description of Work: We needed all of the air conditioning ducts and vents cleaned and sanitized in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,205

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Mr. [Member Name Removed], Thank you very much for taking the time to promptly submit a review of your experience with my duct cleaning company! I am so glad that you found our service technicians to be, professional and polite. It was also pleasing to hear, during a phone call following the cleaning, that both technicians were especially respectful of your home since work site etiquette is held in high regard here at Dustbusters Duct Cleaning, along with performing quality work! Thanks, once again, for your review! Warmest regards, Joe

lisa C.
11/2017
5.0
air duct cleaning
  + -1 more
Great. They were prompt and very thorough. They showed me pictures of before and after. I would use them again.
Description of Work: I needed the ducts cleaned and dryer vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$315

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Ms. [Member Name Removed], Thank you for sharing your experience, of having hired Dustbusters Duct Cleaning to clean your homes' ducts last Fall, for the benefit of the entire Angies' list community! It is always appreciated when someone takes the time to express themselves publicly. All the best, Joe

Ann M.
10/2017
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
Anthony was very professional and did a yeoman's job of cleaning over 50 years accumulation of duct dirt! I could actually smell the air in my house getting fresher throughout the day and am looking forward to a cleaner, healthier and less dusty environment. I would highly recommend Dustbusters and will definitely use them again.
Description of Work: I received a call early in the morning asking if the technician could come a day ahead of schedule since their booked client was without electricity due to the storm on the previous evening. This worked well for me. Anthony arrived around 8:30am and finished around 5:15pm. I never had my heating/air ducts cleaned and have been in my home for 38 years. I am guessing the prior owners did not have this done either, so there was a tremendous accumulation of dirt, pet hair and whatever else collects in these ducts. Anthony showed me pictures of the work as he went along and I must say that I am appalled to know that I was living with these grossly dirty ducts for so long. He also cleaned my dryer vent and my bathroom vent fans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Ms. [Member Name Removed], Thank you very much for reviewing my company, Dustbusters Duct Cleaning, on Angies' List, following the work we had performed at your home last Fall! Your review is much appreciated! Warmest regards, Joe

Laura D.
10/2017
5.0
dryer vent cleaning
  + -1 more
Owners and workers very professional, courteous, easy to work with. Did thorough and careful job. My daughter who has severe chemical and dust sensitivity now able to be in our home.
Description of Work: Cleaning of heat vents post demolding of house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Michael P.
10/2017
5.0
air duct cleaning
  + -1 more
Owner Joe was very polite over the phone and explained the process. He encouraged me to shop around before deciding, which I did. The price seemed high at first but was about $100 less then the competition and Joe gave me an appointment only a couple days out. An automated text message let me know when the tech was on the way. Jeremy arrived on time and explained everything he was going to do. He showed me what he found and also sent me before and after photos.
Description of Work: Duct cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$530

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Mr. [Member Name Removed], I was glad to read that you were satisfied with your duct cleaning which we had performed for you last Fall. Your review is much appreciated! Thanks, once gain. All the best, Joe

Donald D.
09/2017
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Outstanding owner loaned me a portable air conditioner until the air handler was replaced in 18 days. Loan was at no charge.
Description of Work: Air conditioning ducts were cleaned. Excellent job using state of the art equipment. While cleaning a service problem was found with the air handler. The owner of Dustbusters called a friend at another company to a**** the problem. A technician was here within an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Susan T.
09/2017
5.0
air duct cleaning
  + -1 more
Great. Jeremy worked hard, was very clean & careful about keeping the house areas clean while he worked. They even brought a small door mat to wipe feet on.
Description of Work: Duct cleaning throughout my house; and cleaning of dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Ms. [Member Name Removed], I really appreciate your taking the time to submit a review of your experience, having hired Dustbusters to have cleaned your homes' ducts last Fall! Thank you very much! Warmest regards, Joe

Doris B.
07/2017
5.0
air duct cleaning
  + -1 more
They texted me when they were on their way. That was awesome as they were pretty much on time. The young man cleaning the ducts was very professional and considerate. As we had a mold problem and mold remediation, he also sprayed an agent into the vents that had no smell but would sanitize the ventilation system. He cleaned up very nicely after he was done and we imagine our air smells much fresher. Or maybe it really does.
Description of Work: They cleaned 12 ducts. He also checked furnace coils and offered to clean dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Ms. [Member Name Removed], Thank you for submitting a review about your experience with our company. I thought I had submitted a response soon after receiving your review but just realized that you may not have heard from me so I thought I would try again. Thanks, once again, for taking the time to share your experience with the Angie's List community! All the best, Joe

Patrica A.
06/2017
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
The technician arrived on time and explained the process to me. He was efficient and professional. After he left, the air conditioner was working, but later that day it stopped working. I tried to turn it on the following day but it didn't work at all. I called Joe Escalante and told him about it. Joe came right over (this was on Sunday). He found the problem and apologized for the inconvenience and fixed it and he made sure the air conditioner was working. I was very pleased with the customer service.
Description of Work: We had our air ducts cleaned for the first time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Ms. [Member Name Removed], Thank you for the review you had submitted regarding the duct cleaning we had performed at your home! I just realized that for some reason my original response, submitted soon after we had completed the work, had not gone through so I thought I would take a moment to thank you again in the hopes that you will receive this one. Best regards, Joe

Leanne B.
06/2017
5.0
air duct cleaning
  + -1 more
The cleaning went very well, our house is about 2400 sq. ft. so it took all day and he was very professional and thorough with the cleaning process. A secondary technician came out for the assessment and he was very thorough in asking questions about our concerns and assessing our system. He provided us with detailed estimates regarding cost of the cleaning and some other work that we needed. We really appreciate the details in the invoice/estimate. I knew exactly what was being charged between labor and materials. Sometimes when you get pricing from companies they just give you a flat fee with no explanation of what each cost is; that is not the case with Dustbusters. We knew exactly what they needed for materials and labor time charged. He also gave us a game plan to follow to correct our concerns rather then trying to sell us the whole job at once. He stated we should start with the simplest solution, a cleaning, then move on to some duct work and then seal the system. Having it done in steps helps to spread the work but also gives us stopping points. He even stated after each step if we feel that it is better/ up to par, then just stop there. Very honest and forthecoming. We have true faith in the work performed and are having them back for more work they recommend. No need to shop around, this company is knowledgable and makes a point to explain their process at a very reasonable cost. We highly recommend.
Description of Work: My husband and I were looking for an assessment of our ducting for effectiveness as we have noticed warm/cold spots in our house since we moved in a year ago. We also requested a cleaning of the duct system, according to notes on our furnace it had been a couple years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello [Member Name Removed], Thanks, so much, for your detailed review! Please note that I just recently became aware that, for some reason, my original response thanking you for submitting a review did not go through. This may have been due to a web site revamp that Angie's List was doing at that time. Thanks, once again, for taking time to submit a review of your experience with our company! Warmest regards, Joe

Marnie B.
05/2017
5.0
air duct cleaning
  + -1 more
I would definitely recommend this company for their duct cleaning services. Very professional, didn't try to push extra services on us, and was excellent service.
Description of Work: Duct Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Ms. [Member Name Removed], Thank you for taking a moment to write a review! Please note that I had originally responded, thanking you for your review, soon after we had completed the work and just realized that, for some unexplained reason, it did not go through. Thanks, once again, for submitting your review. I appreciate it very much! All the best, Joe

Melissa B.
05/2017
5.0
air duct cleaning
  + -1 more
Excellent service! From scheduling to job completion, everything was handled in a professional manner. The price was fair. The vents were horrible and they did a great job cleaning them and making the air safe for family to breathe! THANK YOU!!
Description of Work: Duct vents for heating system cleaned. Purchased a new home and the previous owners were smokers. The vents hadn't been cleaned in years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Ms. [Member Name Removed], Thank you, so much, for sharing your positive experience with the Angie's List community! I am very happy that you are so pleased with our services! I will surely share your kind words with the technician, Jeremy, who carried out the work. Thank you for having chosen Dustbusters for your project! All the best, Joe

Ray T.
04/2017
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
Perfectly. arrived on time, finished on time. Did all specified work. Was careful of walls & furniture. Cleaned up work area. Tech was competent and knowledgeable
Description of Work: Needed dusts and furnace cleaned and new vent pipe installed fro dryer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Hello Mr. [Member Name Removed], Thank you for sharing your thoughts, for the benefit of the entire Angie's List community, about your positive experience with our duct cleaning service company. I will be sure to share this review with my technician, Jeremy, who was the technician that had been out to your home to carry out the work! Thanks, once again, I really appreciate it! All the best, Joe

Evelyn K B.
02/2017
5.0
dryer vent cleaning
  + -1 more
Within one day of calling, the work was professionally and punctually completed. We were very impressed and would hire again.
Description of Work: Our dryer vent was plugged up and needed to be cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Thank you very much for submitting a review! I really appreciate it and am pleased that you had a satisfactory experience with my company. Regards, Joe

Howard G.
02/2017
5.0
air duct cleaning
  + -1 more
Great. Jeremy was very professional and did a very thorough job.
Description of Work: Had all ductwork cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$491

Response from Dustbusters Duct Cleaning and IAQ Services LLC
I am glad that you were so satisfied with our work! I will be sure to share this with Jeremy, the technician who did your cleaning. Thanks again, Joe

Suzanne D.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
They are really great. They always deserve an A. They are thorough, very knowledgeable, they want you to understand what they are doing, and they are just nice people.
Description of Work: Heating and AC checks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Dustbusters Duct Cleaning and IAQ Services LLC
Thank you very much for taking timre to share your thoughts! All the best, Joe

Nancy L.
01/2017
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
Joe came himself after a few days relay due to the weather. He and his son were very thorough, making sure the job was done right. They were also very careful that they left my house looking exactly as it did when they got here.
Description of Work: Dryer vent cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Bill S.
12/2016
5.0
air duct cleaning
  + -1 more
Excellent! Workers were polite, punctual, professional, knowledgeable and neat. Showed us before and after pictures of the ducts. With UV light showed me how to replace light bulb.
Description of Work: Duct Cleaning and installation of UV light.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joel M.
12/2016
5.0
air duct cleaning
  + -1 more
It went great. The guy showed up on time, was respectful of our house and our time, and did a great job. He showed us before and after pictures so we could see the difference the cleaning made.
Description of Work: I have a 3 floor house with a lot of ducts. They cleaned all of the ducts and returns

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$488

Mg D.
12/2016
5.0
air duct cleaning
  + -1 more
On time, pleasant, thorough & clean & tidy. Jeremy L did the work, very good.
Description of Work: Whole house air duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,080

Sandra L.
10/2016
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Owner was quick to respond and explained process well. Quoted over the phone and held to his quote. Technician was professional and prompt. Explained as w=he went along. Worked steadily for a very lengthy day.
Description of Work: duct cleaning for 20 vents

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Contact information

100 State St Building #212, Ludlow, MA 01056

http://dustbusters.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Air Duct Cleaning,
Dryer Vent Cleaning,
Heating and Air Conditioning

FAQ

Dustbusters Duct Cleaning and IAQ Services LLC is currently rated 5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Dustbusters Duct Cleaning and IAQ Services LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Dustbusters Duct Cleaning and IAQ Services LLC offers free project estimates.
Yes, Dustbusters Duct Cleaning and IAQ Services LLC offers eco-friendly accreditations.
Yes, Dustbusters Duct Cleaning and IAQ Services LLC offers a 10% senior discount.
Yes, Dustbusters Duct Cleaning and IAQ Services LLC offers emergency services.
Yes, Dustbusters Duct Cleaning and IAQ Services LLC offers warranties.
Dustbusters Duct Cleaning and IAQ Services LLC offers the following services: Air duct cleaning & sanitizing. Duct sealing and repairs. Dryer vent cleaning and repairs. Baseboard heat vent cleaning.
Commercial kitchen hood exhaust duct cleaning, janitorial services, house cleaning.

Contact information

100 State St Building #212, Ludlow, MA 01056

http://dustbusters.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM