Insul-Kings

These guys are excellent! From Ken, whom performed the estimate, to Jeremiah and Chaz setting appointment to Dave and his partner.. I'm sorry I forgot your name. All very professional and accommodating... Dave explained what he was doing and why. Made me very comfortable with his experience and confidence in his work. I would DEFINITELY recommend Insul-Kings to anyone needing blown insulation.

If I could leave a worse review I would. I will make sure to leave the lowest review I can on each platform I can find. These guys were terrible to work with. My experience with them stared off fine until the blew through 3 sections of dry wall in my house. They took forever to replace the drywall, did not clean my house, and they were hired through mass save. They did not finish the job insulating my house. Then proceeded to tell me that they told mass save about what happened, and I called to confirm with mass save and they had no idea about what happened. They offered to dry clean my pillows and blankets after I complained several times. They took them and took about a month and a half to return them and blamed it on the dry cleaners. I told the guy I wanted a receipt to confirm with the dry cleaners that they took that long. They did not give me a receipt from the dry cleaners. These guys are shady and unprofessional. I will continue to let everyone I know that these guys suck. I will make sure to leave reviews on every platform in hopes no one hires them for work. Hopefully a call to the better business bureau can help change this business.

Went very well. Workers were prompt, efficient, and professional.

Very educational and informative.

They were good. They did a good job, no complaints everything went well.

drove all the way from Lowell in the middle of a snowstorm to get the work done. Did a great job and provided a detailed report of the recommended improvements.

During the installation there was an accident in which multiple feet of insulation were blown into a bedroom and dust and debris blew throughout the rest of the house. The crew on-site were apologetic and did their best to clean up right after the accident. but Bobby and Carlos were unapologetic, unresponsive, dismissive, and rude. It is completely normal for blown insulation to occasionally crack a wall in an older home (which happened earlier in this job and was noticed in a timely fashion and cleaned appropriately), but this was not a run-of-the-mill accident. There was so much insulation that they used snow shovels to scoop it into garbage bags, and the insulation not only blew into the room but also into the closed closet and dresser drawers. It traveled into the other bedrooms and downstairs. We could not stay in the house because of the extent of the mess. I tried repeatedly to contact Bobby without response on the day of the accident and also the following morning. When I finally heard back from him he was dismissive; he wouldn't come see the damage until later in that day because he had an appointment with other homeowners whose problems (in his words) were just as important as mine, and that it would be multiple days before clean up could begin. I ended up having to contact my insurance company, who immediately sent people out to inspect and clean. Despite repeated calls from both me and my insurance company, it took around two weeks to get Insul-Kings' insurance information. Because of this, my insurance company covered most of the expenses and I paid over $4,000 of out-of-pocket in order to clean up. The situation got so bad that I had to consult a lawyer and Insul-Kings threatened to put a lien on my home because I wouldn't sign a Certificate of Completion saying that the job was done, even though I was still out thousands of dollars and the damage hadn't been repaired. In the end, the cleaning and repairs cost over $15,000 and it took over six months before the situation was finally resolved through our insurance companies, and both my insurance company and I were reimbursed. I was actually very understanding upon learning of the accident, as it was just that ? clearly they did not intend to blow a layer of insulation a meter deep into my house. That said, I was appalled at the treatment I received from the management as I tried to resolve the situation. Had they acted swiftly and with professionalism, cleaning up the error and returning the house to a habitable condition in a timely manner, I would probably be here praising them for their customer service. Instead, I cannot recommend them at all.

Great quality of work and easy guys to work with. Some lack of communication between estimator and installers led to repeat visit because of the custom nature of the work capping my attic stairs (thus the overall B instead of A). Resolved quickly with a few calls back and forth and job got done.

I replied back saying I would still like to get an estimate. That was over two weeks ago. Never heard back from the company. Based on my experience, I cannot recommend this company.

Very prompt and professional visit. May not do work due to poor return on investment. Still deciding.

irritating to work with--they were poor communicators (eg withheld crucial details until after deposit made) and were less than courteous

Workers were very punctual, polite, and helpful; they cleaned up very well, and the next door neighbor commented on how well they removed all the debris from the job. Consulted with me on a problematic area to agree on a solution. Went out of their way to do a great job. Their price was a bit higher than others quoted, but I feel it was justified by the thorough job they did.

The price was reasonable. They had good customer service. They had a good team that came out and a good contact person that we worked with over the phone. We used them because they would do a low crawlspace.

They were courteous on phone and made appointment promptly. Followed thru to confirm appt date and time. Arrived on time. Did not end up needing their services. As were not given the correct information by a previous vendor.

i would recommed Insul-King to anyone. They did a great job. Would use them again

Very professional, friendly and caring. Did very good job, came on time. Went out of their way to seal the attic around the chimney. Exceeded my expectations. Were careful with the existing wiring in the attic and the crawl space. A very good experience. Cannot comment on the price since it was paid by Mass Save.

They did a very good job overall! They cleaned up very well, too.

On 1/16/13 sent email requesting quote. They responded quickly saying they'd be in the area on 1/18/13 and made the appointment. Jim, the estimator, called saying he'd be a little late and arrived within the time he said. He was very professional and thorough in his estimating. He said I should receive the estimate in a couple of day. On 1/22/13 I sent an email asking when I could expect an estimate. The next day I received an email with an attached PDF file. The next day I sent this email: and quot;Two things about this estimate: 1. There is no total. The main reason I'm asking about this is there is a line item and quot;Note! Dam around hatchand quot; with no price. So is that included in the total price or should there be a price associated with that. Also, what is placed over the hatch? Is that included in the price? 2. I know my current insulation has R30 listed on the batts. However, it is current about 7and quot;. Based on my research that would suggest the current R value is about 21. Therefore, I'd like to have 8and quot; added. Of course, if I'm incorrect or misguided your guidance would be appreciated.and quot; I never heard back from them. Update 5/22/13 The company says that they cannot find my email and that maybe I used an email account that they don't monitor. I used the email address info@negutterkings.com. This is the same address that I had used 2 previous times and they responded to both those messages. However, to their credit once they saw my review they tried to contact me. Since I had already picked another company I didn't respond to their followup.

The preliminary Combustion test was great. The safety benefit alone, just what I learned from Cliff, was worth while. The house was venting properly. No concerns with CO2, etc. Very cool process. When the three man crew arrived to Air Seal they did not stop from start to finish. Very prompt, very professional and they shared a lot of valuable information about what they saw. The second Combustion Test showed a GREAT result. Near perfect by the standards for my home.

I went through the MassSave program to have my insulation redone. I have an older house and my heating bills were far too high. The work was specked out and another insulation company came to do the work. When they got to my house and began, they told me that if they do only the work that has been contracted, my house will be only partially insulated. I told them to leave and that I would call the MassSAve people to have this fixed. Updates were made to the work order and I needed to get another date scheduled for my insulation work to be done. When I called the original company, they said they couldn't get to me until end of December. So I looked on Angies List (and the list that MassSAve gave me), and picked Insul-Kings. They could get to me in less than 2 weeks. The guys came when scheduled to (although they showed up an hour early and I wasn't ready for them) and work hard all day to get all the work done. They were a super nice group of guys. They accidentaly knocked my front off its alignment and it wouldn't shut all the way. They stood out in the rain for a good 20 mins fixing it. It shuts better now than it ever did. My house is super toasty now. The insulation is doing the job nicely. And when MassSAve came back to inspect the work they did, the inspector kept saying what a great and thorough job they did.

Bobby DeSousa is the best. He returned every phone call and email promptly and took time to explain every step of the way. He accommodated our schedule (we were in a big rush to have enough time to get the house painted right afterwards). His crew were all polite and cleaned well after the work was done. And when he found out that that a small section in the walkway to the attic already had insulation, he took that cost right out of the price. I would definitely use him again. I did not specify the price because we went through MassSave program so the overall cost was determined by the evaluator, not the contractor who does the job.

The experience was excellent from start to finish. Bobby DeSouza was very knowledgeable, friendly, and was good at communicating with me. He always kept me in the loop. Insulkings was very customer-oriented and prompt in responding to any questions or concerns that I had. It was a real pleasure working with them. The insulation of our attic went very smoothly aside from a crack in the plaster ceiling. When I told Bobby about it he was quick to respond and took care of it right away without any cost to me. The plasterer that he had hired did a nice job and the crack is not visible. I will definitely hire them again.

At my first call they said the scheduler was on vacation and they would have to call back in a week since no one else did the scheduling.They did call back and made an appointment but they did not show.I called and they said they were on the way and would arrive in half an hour.I called after another hour and they said they mistook me for another customer and were not available for another 3 weeks.So MassSave sent another contractor who came in 3 days and did a fine job.

We did a program through the state for energy savings, so it was discounted heavily. I recommended them to my parents because I liked the work they did for me in the past. They did a good job, they were on time, the guys were neat, they cleaned up after themselves, and they did what they said they would do. It was good work for a reasonable price. I thought it was good that I actually talked to the owner of the company.

Dealing with this company was a great experience. They send a certified home energy audit to meet with me and look at my home. He gave me several options and reviewed each in detail. We had this done before Thanksgiving and have noticed a significant improvement in the comfort of our home and the difference in our heating bill. It was very interesting watching them perform their tests with the variety of equipment (the IR camera was the coolest!). The guys who performed the work were very polite and thorough. They did a great job cleaning up and were courteous to our family over the 2 days they were at our home (I had no idea how much work it would be) but they handled the entire process professionally. I have passed their business card to friends and highly recommend them to all of you.