EarthTech Systems

Beware of dishonesty. Sometime in February 2023 my tankless boiler system was making a loud clicking sound. It turned out the 3-way valve actuator was broken. EarthTech Systems' technicians came and ascertained the situation and quoted me for the replacement of the part. They advised that the part was difficult to find because it's no longer manufactured but they'd look. Two days later they came and replaced the broken item with no further advice to me. I was at that point a happy customer and I paid my invoice and I was thinking this story was behind me. Two months later I discovered that the system had been leaking at the exact juncture between the 3-way valve and the pipe, which indicated to me that this was not a perfect fit. So I called the company and one of the owners Terry came to check it out but he guaranteed me on the phone that the leak was coming from the pipe inside the concrete beneath my floor, per his experience. When I told him I had pictures of before and after the leak he was less argumentative. When he showed up he agreed that the leak was at the boiler level and not in the ground. I asked what his team is able to do to make me whole again. Long story short, they sent me another quote for $3,000 or so in order to replace some of the pipes to fit with the 3-way valve. I argued that they should make me whole for poor workmanship. Terry responded that his team takes zero responsibility in the aftermath of the project they initially completed. Now I'm left with water damage in my kitchen and a broken boiler. I do not recommend this company to anyone who expects honest or professional work.

BEWARE: For anyone considering hiring these people - Look elsewhere. They came to fix something in my house but said there was a pre-existing electrical problem from the initial install and that it would cause problems until it was eventually fixed. They told me that they would send their electrician by the next day to take care of it. 11 months later they still hadn't sent anyone and my system needed service. They refused to come until the electrician could fix it and they assured me he would call me that day to schedule his visit. He didn't call. I called every business day for 4 more days asking where the electrician was and expressing the increasing urgency of getting the job completed before the cold+snow hit on Friday. Finally on Thursday, in desperation I asked Earthtech if I could call the electrician myself and they gave me his number. Magically he was able to come the same day. However, Earthtech hadn't briefed him properly on my home so he didn't have the parts he needed. He offered to come by the next morning early (which he did and completed everything promptly) and recommended that I tell Earthtech to come by in the morning as well because everything would be ready for them. I emailed Earthtech promptly and they got back to me at 5am next morning saying that I would have to pay double because it was Friday. When I complained that their sub didn't come for a year and that the delay was entirely on them and that they should have warned me at some point earlier in the week that if I let this wait until Friday I would be getting double billed, Terry yelled at me that this was somehow my fault and fired me as a client. TL;DR - Terrible customer service. Unreliable; unwilling to take responsibility for their failures; shakedown artists.