Druziako HVAC Inc

Excellent customer service and very knowledgeable installers. Start to finish, the project went smoothly. Only issue was with the MassSave heating rebate process. Can’t hold that against Druziako, though.

I have been using Druziako HVAC since I bought my house in 1997. They are excellent to work with consistently provide the highest level of service. I would highly recommend them to anyone in need of HVAC services.

I recently bought a house and needed a new furnace and I wanted to add central AC to my house. I have a friend who has been a contractor for 20 plus years in the town I moved to. I asked him who he uses, he said he only uses Druziako. I called them up and they came out gave me all my options and advised me on the best way to add duct work etc. They gave me a date they would be there and said it would take 2 days to complete the install. They showed up on time. They finished it in 2 days. Guys were professional and clean. The whole project came out better than I expected. I couldn't be more happy. I would recommend them to anyone. I would also recommend central AC to anyone. It's a nice gift to give yourself :)

Fabulous. Great work. Effecient. Professional. Knowledgable. Respectful. Overall a great group of workers. Very pleased with the work and the office staff. Will recommend to any friends or family I know if they need similar service. WELL DONE.

From the office to install crew service was excellent. Done in one day when finished was clean as if they were never there.

They came out right away when I called. They provided me a fair price and within 2 days of me giving them the go ahead they had the furnace replaced and working fine, being the middle of the winter and being without heat acting fast was very important to me. They did a great job, cleaned up the area when they were done then helped me with the Mass Save loan program and filling out appropriate rebates that were offered. Not that you ever want to lose heat in the middle of a New England winter, but the process could have been a lot worse.

All work was done on time and the quality was outstanding.

We are very pleased with the thorough cleaning of our vents. It was done in about 2 hours and very professionally, and they left nothing for us to clean up afterwards. Thank you!

If you live in a condo, have roof access, or have ladder access to your HVAC equipment, Druziako isn't the company for you. These guys listened to my needs, the site conditions, and then scheduled an appointment to come out. On the day of the appointment Ed, the estimator, called me in the middle of my 8am to 10am window to tell me he couldn't make it. Excuses ranged from his guy wasn't available, to he can't climb a ladder because of his bad back. Told me to call to reschedule. Called twice, no call back. Finally called a third time later that day and got someone, was told they "don't do commercial work" and was offered a referral. Huge waste of time work with them and I absolutely would not recommend them if you live in the Lowell area. They were not apologetic in the least, and clearly they're not interested in working above the first floor.

Perfectly. Equpment installed and tested, old equipment hauled away, work area spotless--all in one day!! We have used Druziako for twenty-five years and never been disappointed.

Could not have gone better. The team is professional, efficient and very knowledgeable. There prices are fair and reasonable. I was very impressed by the whole team including the owner.

My experience was awesome, from the quoting to the installation everything was professional, on-time and very responsive.

I would highly recommend Druziako HVAC Co. to anyone needing repairs and or replacement for Heating and cooling service. We lost our furnace Heating in the middle of the cold snap, these guys came out and immediately found the replacement system we needed and promptly replaced the next business day. Job completed, who does that..? The owner even called us during the night and offered to bring us a temp heat source if we needed it. Fortunately we did not. We can't say enough about the service. I would use them again and plan to for future cleaning and service. Nick ( the Owner i guess) and his guys did a great and professional job. Thank You Nick...!

It went awesome, I would definitely rehire them, and would for sure recommend.

Great! They were organized and professional. Cleaned up after themselves, too.

It went well. The team of 4 arrived on time and completed the replacement on time. They were polite and courteous. They removed all debris from the worksite and left it looking neat and clean. I was pleased with their work and would hire them again.

I’ve been a satisfied customer of Druziakos HVAC for 17 years, so when I found out I needed my gas furnace and central air replaced I didn’t look to anyone else. Everyone in the office was very helpful with the Mass Save program and process. They also submitted my rebate applications and helped with the warranty info. The work was done when scheduled and very quickly. The technicians were polite and answered all my questions.

Fast, efficient, prompt, polite, helpful.

Druziako ordered and replaced the game furnace with the unit and brand we requested. The crew arrived on time and worked until they completed the job which included removing the old furnace and condenser and then installing the new furnace and condenser and retro-fitting all the pipes and vents to fit the new system.

The removal and installation went flawlessly. The technicians explained everything to us before, during and after they unit was completed.

I have a two-story single family house. Last year, Druziako HVAC replaced my first floor AC with a Carrier heat pump. I quoted 5 companies, and Druziako was honest and gave me best pricing. The heat pump worked great in summer and winter. This year I hired them again to replace my 2nd floor AC. The whole team are friendly, helpful, and very patient. Installation went smoothly and quickly. I cannot be happier with the pricing and quality of the work. I will recommend them without any doubt. Thank you very much!

The owner came highly recommended, he came out to provide a quote, seemed friendly, knowledge. He let us know he treats ALL his customers like family. The workers came in did their thing, all very nice, respectful & worked as a team rather quickly. It wasn’t until we had an issue between what was done and what was written in the contract. The job was incomplete and we addressed our concerns. We didn’t hear back right away and in fear we wouldn’t get a response we stopped payment on the 2nd check to ensure my contract was going to be fulfilled. The owner called at that point upon learning the check was stopped to complain we stopped payment on the 2nd check on something “so small” He couldn’t seem to understand why we did that, and made us feel as if this shouldn’t have been a big deal and we shouldn’t have stopped payment on the check. Well I’m sorry but $15K isn’t small to us and we have a legal contract in place stating everything that needed to be done and it wasn’t. I did feel stopping payment was the right thing to do because had we NOT done that I truthfully do not think we would have heard back from him. A worker was sent out to fix the problem but after being asked numerous times when we would be paying the final portion. It wasn’t until we needed to finally turn on our brand new A/C unit that we discovered yet another problem, it didn’t even work. The temp upstairs was very uncomfortable and we couldn’t sleep at which point I called the number on my thermostat because I was told that’s the number to use whenever we have a problem. I called the number and it went directly to the owner. He wasn’t pleased that I was calling at the hour, what did I want him to do about it and he would call us the next day- CLICK!! Next day came 10:45am and still NO call. I guess this wasn’t a concern for this owner. I called him and asked why haven’t I heard from him, we discussed what took place during the initial install, I expressed my frustration AGAIN as a customer. He honestly could have cared less, not sympathetic at all. He told me he would see about getting someone out to look at it and would call me back. Noon time still no word, decided to take a walk with my son and 5 min into the walk I get a call from the service man that he will be at my house in 10 minutes.... my son was extremely upset he couldn’t finish his walk, he is autistic & doesn’t handle a change in his plan/routine very well- I called the owner and it went to voicemail. He called me back about 5 minutes later to ask me why I was calling. I asked him why he didn’t call me back to let me know his service man was coming at 12:30. He asked me what I wanted him to do about it because the service man was already there. I explained that wasn’t my point and that I’m upset because HE didn’t call me back to let me know he has someone that can come out at 12:30 and to ask me if that would be okay. I wouldn’t have taken my son out for a walk and I could have avoided him getting upset. He told me he didn’t understand my issue which at that point I got extremely upset, I told him I was upset, and that he clearly DID NOT understand my issue or care about his customers so I hung up on him. The service man was very nice that came out. He showed me the problem, the wiring was NEVER connected for the A/C. I believe when the owner and I spoke he was making it seem as if my issues were not valid because they did a great job, and his company doesn’t “ half ***” it ( in his words). My wires were NOT even connected what do you call that? I haven’t even received a phone call from the owner to talk to me about what the problem was. Horrible company I will NEVER recommend this company to anyone. I work in customer service and deal with escalations and I would NEVER treat my customers this way, and it’s not even my own company. 👎🏻 I’ll be getting a service contract from someone else.

The whole process was very professional and I would recommend the company without reservation.

I'd originally found out about them on an article. I was look to find a humidifier. He was clean and communicative They replace water heater, furnace replace and A/C replace. They take good care of their customers.

I have a two-story single family house. Condenser of my outdoor unit for the 1st floor was shorted to ground so I need to replace it. Mike stopped by and patiently explained and discussed with me for all the options. Then back and forth with me for the configuration and pricing for different options. The whole team are friendly, helpful, and very patient. Installation went smoothly and quickly. The heat pump works great. My old oil based hydronic system was wired correctly as the backup heat source. Morris, the service tech, is smart, and figured out how to wire a complicated system. I cannot be happier with the pricing and quality of the work. I will hire them again to replace my 23 year old AC for the 2nd floor next spring. Thank you very much!