Casella Construction & Cleaning Services Inc

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I was one of Eddie Casella's very first customers when he started his cleaning business, if not the first. At that time, the girls who came to my home to clean were very good and I've been very happy with their work until very recently. One, or both of the cleaners that had been coming, were replaced with 2 new women. When the 2 new women started, I would come home from work to find that nothing had been dusted, the counters were not wiped down and there was clutter everywhere. When I questioned MARIA why the countertops were not wiped down, she replied, "oh, I don't move anything, I just wipe around it". (?) On other occasions, she left the front door wide open especially in November and December. I asked MARIA to close the door because: 1) I have cats that will run out the door whenever the opportunity presents itself, and 2) it was WINTER, did it not occur to this woman that New Englanders pay dearly for heat??? During one day alone, I told her 3 times to close the door. Then, as a reminder, I placed a sign on the door at eye-level to "Please Keep Door Closed". Also, after I had left for work, my spouse found the door open 2 more times. My spouse closed the door each time and told MARIA to PLEASE keep the door closed. MARIA did not just keep the door open long enough to bring supplies in and out; she left the door open for 10 to 20 minutes at a time. When she was finished for the day, she took our garbage from the cleaning that day and put it in the neighbor's garbage can - across the street and to the right of our home. But here's the kicker, we are required to have stickers on each garbage bag in order to have it removed by the waste company. MARIA had put trash in my garbage can before and I had a ton of garbage to be taken away the following week because the waste company refused to take it. Therefore, I asked her to not put trash in the garbage can and then I explained the sticker requirement. "Oh, she said, I am very sorry." Very kind of her to apologize BUT WHY did she put the trash in my neighbor's garbage can without a sticker? My neighbor then threw that garbage all over my front yard with a very rude letter stating that they would not pay for MY garbage. I wrote them an apology and explained the situation, however, they remained convinced that I did it with malice of forethought. They still will not talk to us. The door continued to be a problem with MARIA even after complaining to the company about her vindictive actions. Then, one of the cleaners was unable to come to our house and another woman was sent in place of her. It was like night and day! Our home looked beautiful! I called the company right away and told them how wonderful the house looked and, if possible, could we please have that cleaner on a regular basis. After some schedule modifications, Casella DID send this woman on a regular basis. Our home once again looked like it was thoroughly clean. On the down side, MARIA continued to come with the other woman because the "good cleaning person" does not drive. I watched MARIA boldly stand at the kitchen sink for 30 minutes. She had done the same in the upstairs bathroom while "the good cleaning person" did the rest of the duplex. Upon seeing the condition of our home after MARIA had "wiped around and didn't move anything", this other poor woman went over MARIA's work and did it in a manner that is consistent with her standards of how a house should be cleaned. This continued for 3 weeks or so before I called Eddie and left a message on his phone to call me. When I didn't hear from him, I left another message to please call me. When this call was not returned, I wrote a letter to Eddie to please call me because I'm unhappy with MARIA's cleaning method. My letter stated that if I don't hear from you within 2 weeks, consider my business relationship with Casella Cleaning terminated. I did not hear from Casella Cleaning at all. Then, on the following week when the regular cleaning date came, Casella Cleaning sent 2 women out to clean my house. I told the women to stay in their vehicle while I called ONCE AGAIN to say: my letter clearly stated "please return my calls" and "if I do not hear from you in 2 weeks, consider your company terminated". Suddenly Casella Cleaning was able to listen to my complaints and connected me with Eddie right away. Eddie PROMISED he would watch over our house cleaning himself. Well...why wasn't he, or his staff paying attention to me before this day? His response was: I was busy in Pennsylvania with business; I have businesses all over the East Coast and I can't always answer each letter. Wrong answer Eddie. Evidently Eddie had forgotten that it was I, the little guy, who had helped him get his business off the ground back in 1999 when he was brand new on the list of cleaning companies. Businesses that get too big to remember those that helped them get to the top, are not companies that I wish to deal with any longer. When Eddie fired a woman (who, it turns out was the wrong woman) he asked me to write a letter to put in her file. Thinking it was MARIA he was firing, I complied with his wish, though I thought it was very mean-spirited to place an additional letter in her file AFTER terminating her. I hope this truthful review is evidence to Eddie that, writing a letter about a person ( in this case Casella Cleaning) who's already been terminated, is very hurtful for future job prospects.

great

They arrived on time (except once, and they called), went right to work, and completed all tasks, usually within an hour or a little more. On their first visit, they were here for 3 hours and deep-cleaned. We are very pleased.

An outstanding job was done at a very reasonable price of $58 an hour for 2 cleaners! We couldn't be happier!! We called on very short notice-less than a week before the move. Two cleaners arrived on time at 7am as requested and got right to work-one upstairs and one downstairs. They worked for 5 and 1/2 hours none stop withour taking a break. Scoured every surface in the home-I could not have done a better job myself. I can't say enough about the service that they provided. They brought all of their own cleaning equipment.I would not hestitate to use their services in the future- We were truly impressed!

,'We first contacted this company for an estimate. The owner came and gave us an overview of their procedures and a price. The initial cleaning was deep and thorough. Two ladies cleaned our house from top to bottom. moved furniture and appliances to get to areas that we hadn't been able to get to in quite a while. We were very happy with their work and engaged the company to continue cleaning our house on a by-weekly schedule..

see above..... This is an update to my original review. I had scheduled once a month cleaning. Later I discovered some things that I was unhappy about so canceled all future cleaning.

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Contacted company for a home visit and estimate. Owner of the company came to my home that afternoon and did a walk through of my home and gave me an estimate for the work he felt would be needed on a bi-weekly basis, he presented as very professional. His team performed the first clean with him on premise and since then they have done several cleanings. I did provide them a key to the home. They have done several cleanings at this point and they always do a great job.

After having tried many other cleaning services, they are by far superior in their quality of service. Their prices are also very reasonable.