Bain Pest Control Service

He failed to control the mouse population - they got worse. He put one bait trap in a self contained bathroom vanity with no mouse holes, where the was no evidence of mice. This made me think that he was just going through motions and not giving my situation the attention it deserved. He failed to return my calls when I attempted to have him revisit the property, as per his guarantee. He alerted me that previous pest control companies had left bait around which was not properly boxed, which he said was illegal, but he did not feel so inclined as to remove them during his visit. He may be already out of business, he never answers his phone.

We had a report from them that states that they came out and did not view any termites in the inspection. We gave this inspection to our buyers of our home. They had their own inspection done and there has been photos provided along with the report showing multiple areas of termite damage. We have requested that Bain Pest Control send their reports over to us from the entire time that we have used them since 2000. This is the only objective to our home being purchased. We have never been told in 14 years that there has been any structural damage done to our home. We have now found at that it is not their policy to inform us of any structural damage. The other company is also showing that live termites came out of the basement. The only paper work they have sent us is the contract we signed back in 2000. We never thought we had any issues with this company until now. We only want the reports and they have not given them to us. We need to know if we were paying for ineffective service all of these years, or if these new reports are inaccurate.

the first visit was a thorough consultation - looked in 5 rooms with a flashlight and looked everywhere - took about an hour. They discovered it was isolated to my daughter's room. They came back a few days to do the treatment. Just left! 4 guys were here for over an hour. Very, very thorough. Very informative. We've had these critters for over 5 years and used 2 other companies. The will now come back in 1 week to check, and 2 weeks after that. very reasonably priced!!! I would HIGHLY recommend them.

They are very good. There’s nothing bad about them. I have a contract with them and so I can call them anytime when I sense there’s something in the house, and it’s mostly mice. They’re very good in responding to me. I pay them by the year and it’s a decent price. They are excellent. They come anytime I call them and they come within a couple of days.

I won't say that they are superb but they were okay. I like them but I don't like the idea that they send me a bill first, I need to pay it and then they'll come. They just do what they are going to do and then they're gone. I have no real recommendations for them to be honest but like I said, they were okay.

Using Dames Pest Control is convenient. They shop on time. I wanted the price.

They are very responsive just were not able to solve our problem.

We had a slight problem with scheduling the visit: the technician arrived once without calling us ahead of time, and we were not home. We had to reschedule, because of a vacation, but the technician called ahead of time as requested and everything went smoothly. We would certainly use this company again.

They provide good, consistent service, and they are dependable.

They are good. If there is anything else they do they cover it on their contract. When we bought the house 5 years ago there was a continuous contract and we just chose to pick that up and it turned out that they were a good company. Their price did go up a bit.

They did a great job. I am very happy with them. They do a good quality job.

They come out three times a year. They come out when we call them. They put the traps down. They are an okay company. We have been using them for a long time.

They are prompt, thorough, and always consistent with the delivery of their services. I would absolutely use them again in the future.

This is not specific to BAIN - I would say if you're buying a house and the beams in the basement are covered in sheet rock, you should demand permission to check behind it for termites or else get a guarantee that if there is termite damage the seller will pay to fix it.

Very good. On the phone they said they only bait and trap for mice - no inspections. I asked what they use to trap and if I could get it myself. they said I could do everything they could do myself, as long as I didn't mind picking up the traps with the dead mice. I appreciated the honesty and forthrightness.

We had a very good experience with them. It was a one time thing that they came out for. They came out quickly and dealt with it. It was fine. The person who came out was really professional. He talked about some preventative maintenance things that we could do ourselves. He went on to put some kind of a liquid all around the house. He went outside. I discussed certain problem areas and asked him lots of questions. He was very informative. He was great. It was a very pleasant experience. The price was very reasonable. They called me right away and came over right away. I would use them again if we needed to.

I was happy with the service and would rate them highly.

I had seen termites swarming from where the deck meets the siding on my house and called immediately for an inspection. The person who answeed the phone was pleasant and told me the name of the person who would call me. I was pleased to receive a prompt call-back from the account exec. The initial visit and inspection was scheduled within 3 days of my call. The account exec, Chris Penn, was knowledgeable, professional, and personable. He also located carpenter ants in retaining walls next to the house which I had not noticed. Where he found evidence of some old termite damage, he was honest and clear that it was not current activity. He also explained about how to distinguish signs of other insects (e.g. mud dauber wasps, carpenter bees) from termites. He clearly explained the options available for treatment, and recommended a Sentricon system of baits and traps for the termites because of the design of the house, and conventional spraying inside the house and outside for the carpenter ants. Chris provided an immediate quote, which included a year of monitoring for the traps, and called while he was at the house (Friday) to schedule the treatments for the following week. Bain also offered flexible payment options for the treatment. Chris spoke highly of the company as a family run operation, and how well they treat their employees. This is always a good sign. The service person who came on Monday for the ant treatment was also knowledgeable, professional, and experienced. He found additional colonies of carpenter ants and signs of carpenter bees which he treated. The termite system was installed on Thursday and the service person was of the same caliber. Both were excellent representatives for the company.

They show up on time. The estimate is reasonable. The service people are friendly and a great disposition. They know what they are doing. They guy knew exactly where the problem was and the problem areas.

He just was very nice and gave me ideas to take care of problem.

They work very well. I don t know what to compare the price to. They do more than what you pay for. They are very helpful and knowledgeable. They explain different things about the process and are good at communicating with me.

Bain Pest Control Service was able to get to our home within 3 days of our calling (we did not have an emergency that required immediate attention.) The rep was extremely courteous, professional, and thorough. After assuring me that the pests in our garage were not termites but concrete ants, he then examined not only the entire perimeter of our home, but also under our deck and exterior crawl spaces. He even lifted and examined under every flagstone on our front walkway and side yard. He gave me advice on how to seal off the space between our central A/C unit pipe to the home and the house siding (a mouse recently got into our home and this was the likely entrance). There were a few recommendations to treat for carpenter & concrete ants, but the rep advised we wait until spring because the soon-to-arrive cold weather would drive them away and because their warranties would expire before next spring. I was grateful that he gave advice gratis and was not pushy in any manner.

Bains prevented termites from living at my home. I have found no termites so I have no problems or complaints about them. They seem to be very punctual and thorough. I would say they are a pretty good company.

The tri-annual service seems effective.

We use them at my office. Dick is the one who comes and checks our traps etc. He is very knowledgeable and eager to discuss his profession. We LOVE him. When I recently read the bestseller Rats, I talked to him about some of the issues mentioned and he took time on his next vacation to read the book so we could discuss it. He has helpful advice with pest control issues in other areas (my church for example) and when there was a moth problem in my home kitchen, he came in the next week (even though he wasn't scheduled to be at the library for a month)and brought me a moth trap to get rid of them and explained how they get into the house (to make me feel better :)).