About us
Services we offer
Accepted payment methods
Reviews
2.65 Reviews
Showing 1-5 of 5 reviews
Thomas C.
09/2013
pool cleaners
+ -1 moreClear and Clean was the legacy pool company when we bought our house. Every other vendor from the landscaper to the heating oil company called or wrote to introduce themselves and offer info on the services they had performed on the property for the previous owner. NOT clear and clean, without any contact they just show up one day and closed the pool. We had called them at least three times without response. Ok we're new to the pool thing, we let it slide. Fast forward to the next year and it gets even worse. They never return your calls, I managed to get the owner Michaels cell number when you call he answers, then promptly finds an excuse to get off, promising to call you back. They certainly could be over charging us, their statements are impossible to make heads or tails of. Free markets should dictate that a company like this is promptly out of business but the pool service area in MA is so thin they get away with it. Save yourself the time and aggravation and stay away!
Description of Work: Horribly run company, stay away.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,500
Ela M.
08/2013
pool cleaners
+ -1 moreThey came when they said they would come.
Description of Work: There was a problem with the pump and they fixed it. They've been servicing the pool now for about three or four weeks.
| Rating Category | Rating out of 5 |
|---|---|
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Christopher G.
05/2013
pool cleaners
+ -1 moreClear and Clean Pool is a bit of a strange company. They were our pool maintenance company for a couple of years until they walked off the job yesterday because I complained (too loudly I guess) that they were pumping dirty pool water onto our lawn while opening the pool for the summer. The water could have easily been pumped into the woods. The reason they gave for what they were doing was not truthful. They blamed their equipment, when it was just sloppy, uncaring workmanship. Though the crew is generally nice, their work is mostly substandard. They have little regard for the messes they create. Until I complained, they'd empty the leaves, etc. from the pump basket onto our basement floor... not even bothering to put it in a trash can. They'd dump refuse from skimmer buckets over the pool fence onto the grass. The said they worked on and fixed the pool lights but didn't, then said the lights couldn't be fixed. Last year, they broke the filter stem on our spa and blamed it on spa's age (it was 2 years old at the time); it took them months to fix it, even though we were paying for it. There's more but I think you get the picture. From an admin point of view, it gets worse. Last year they charged us for 12 cases of shock treatment instead of 12 individual bags. The overcharge was more than $500 and should have been obvious to them. We emailed the company's president who is also their main customer-facing person. We initially got no response. It wasn't until we stopped paying their bills did we get his attention. He was unapologetic about the blatant overcharge. Though he promised to credit the overcharge to our AMEX card, he had to be asked twice before it was actually done. The crew would often show up without notice, then their office would get huffy if no one was there to let them in. Emails and voice messages were mostly unanswered. They try to enlarge their invoices with lots of extra charges. Until and unless they improve significantly, I strongly advise against using this company. It's hard to find a good pool maintenance company, but these guys will give you headaches and waste your time.
Description of Work: Maintained pool and spa for 2 years.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Brenda M.
05/2012
pool cleaners
+ -1 moreThey didn't get the job done and didn't return my calls. Need I say more?
Description of Work: They were scheduled for a routine in ground pool opening. This company has wasted my time and tried my patience. They show up on the date and time scheduled and immediately the worker snaps at me for one thing or another, at the gate, not even having come into my backyard. I call him out on his rudeness and he checks himself, and later even apologizes for his rudeness. They rake out the leaves on the cover of my pool and stuff them into an old BROKEN wastebasket I had in my yard (They could have asked me where they were to put the leaves, but they helped themselves to this broken wastebasket (I thought it was theirs, and that they would haul it away when they left), only realized it wasn't after they left and I went back into the yard and saw they had left it there and I could not move it (No wheels, full of wet leaves), and a plastic bag also full of wet leaves, that I could not move. They pulled the leaves, left them and that was it. The worker tells me he needs a tool to cut a pipe to get my pump going because it isn't starting up. He says he doesn't have on in the truck but he will be back in the next day or so to get me up and going. After having apologized for his behavior, he was pleasant enough and reassured me, "In the next day or so" he'd be back... so when they haven't returned in four days, no one has shown up, I call and the man on the other end is short and snappy, and obviously upset at someone, and tells me, "we're waiting on the pump!" I ask, "WHAT PUMP?" and then he proceeds to tell me that they have ordered a new pump for my pool. No one asked me if I wanted to buy a new pump! No one even told me that I needed a new pump! I asked how much this pump was going to cost (seeing how this was the first I had heard of it...) and it was a FEW hundred dollars. Now I'm really upset, but I want to know when the pool will be opened. He says he'll call me before the end of the day with an update... that was on May 21st. I have since called three times, according to my cellphone records, left messages and no one has called me back. The holiday weekend has come to a close and still no pool. They had two weeks to call me, not ONCE did they do so. If they couldn't get me up and running for the holiday weekend, they should have said so.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
tino B.
11/2009
pool cleaners
+ -1 moreThe owner?s name is Michael. It is easy to talk to him. He will help me anytime he can. They are meticulous with their work. They put the pool cover on. When they take it off, they fold it up neatly and put everything away. I have no complaints about them. I will continue to use them.
Description of Work: I use Clean & Clear Pool Service Inc from Littleton. They maintain my pool biweekly. They closed my pool a couple of days ago. They put a Jacuzzi cover on my Jacuzzi. I have used them since I had the pool and spa 5 years ago.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,500
Contact information
12 Jennifer St, Littleton, MA 01460
www.cleanclearpools.netLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Clean & Clear Pool Service Inc is currently rated 2.6 overall out of 5.
Clean & Clear Pool Service Inc accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, Clean & Clear Pool Service Inc does not offer free project estimates.
No, Clean & Clear Pool Service Inc does not offer eco-friendly accreditations.
No, Clean & Clear Pool Service Inc does not offer a senior discount.
No, Clean & Clear Pool Service Inc does not offer emergency services.
No, Clean & Clear Pool Service Inc does not offer warranties.
Clean & Clear Pool Service Inc offers the following services: Hot tubs, pool supplies & pool cleaning
Contact information
12 Jennifer St, Littleton, MA 01460
www.cleanclearpools.net