Allen & Coles Moving Systems LLC

Do not use this company at any cost! Julian Coles, the CEO, and the rest of the employees at this organization do not care about you, your belongings or any commitments made to you when you sign their contract. Once you sign their contract and they have your belongings, you are at their mercy. They will deliver your belongings whenever they feel like it and you will not be compensated for it. In fact, you are expected to pay the full amount quoted to you before they will deliver your property! Every time we tried to talk to someone about the delay of our belongings we were reminded of the full payment due BEFORE they deliver your stuff. We recently moved to Kentucky and we were told our belongings would arrive last Tuesday, after repeated phone calls and emails that went unanswered for days, we were finally given a new date which is two weeks later! We can understand a delay of a day or two, but 2 weeks? We have yet to receive our belongings so who knows if that date is even accurate. I say because every time you speak with someone, no one takes accountability for what is going on and you can never get a straight answer and that includes the top of the organization. You will be repeatedly told "we are following the limits of the terms and agreement that was provided to you when you signed the contract", but when they do not fulfill their part of the contract, you are then told to file a claim with van lines. We signed a contract with Allen and Coles moving systems, but we have to file a claim with Van Lines. It's the old bait and switch game all day long. They just say the same thing over and over until you are just tired of trying to get anywhere with them. Beware of Bill Biniszkiewicz, he is a sheep in wolves clothing. He is the person who came to our home to provide us the original quote which was off by 3k. He also told us that he would be back at our home two days before they were to begin packing our stuff to give us a more accurate quote, but he never showed up. We were told that it would cost an additional 3k AFTER they picked up our belongings! Then we were given the run around by several other employees including the VP, John Kane. We also reached out to the president of the company and his response was "I don't keep up with day to day operations". In other words, I don't give a **** about your problems, have one of my completely inept employees take care of it. And when I say inept, I am being as polite as possible. I have no idea how this organization is in business, but beware that these clowns operate more than one moving company out of Leominster, MA and Portland, ME. There are several companies that operate under the JRC holding company. We signed with Allen and Coles moving, but North American Van lines, ABC movers and Allied are also managed by this same group. My advice is to do your homework before you sign with any moving company, check the Better Business Bureau(we did not and this company has many complaints) and if you see any of the names I have listed above, RUN!

A team of untrained party kids who were doing shots on the job, pried furniture apart, dropped things down the ramp, gashed walls, didn’t wrap things or lift properly, etc descended on my house to make what should’ve been a 2 day move fit in to one day. Things that were supposed to go upstairs went downstairs, we found broken things, hardware was lost, and the foreman spent 15 min puking in my bathroom. Their management didn’t care and in fact, their claims coordinator was one of the rudest and most unprofessional people I have ever encountered.

unknown

They were on time and worked hard. They were nice and also took care of my things. I had one issue with the cord of a lamp but my husband was able to fix it. Before my husband was able to fix it, the provider made the claims process clear and simple. I ended up not going through with my claim.