Culligan Water Conditioning

I asked Culligan to come to my home to do the annual neutralizer servicing, so that I can put my house up for sale. They were supposed to come on Friday 4/11. When they showed up there was a landscaping truck in the driveway so they just turned around and left. They didn't call me, they didn't ask the landscapers to move the truck they just left. I explained that I cannot list my house for sale until this is taken care of and Paul apologized and said that the next time they could get out there would be the following Friday the 18th. My house is currently vacant and I live far away so I needed the technician to make sure to run the water for a bit after the service because the service stirs up the sediment and the water runs cloudy for a little while after it is serviced. I didn't want prospective buyers to see cloudy water coming out of the faucet. I received a phone call from Paul on Friday saying they didn't know what had happened but they were running the water and the water just stopped and they think something happened with the well pump. He said Kyle the technician turned all the water off and left because he didn’t know what happened. Paul was able to tell me that Kyle flushed the line by turning the garden hose on and leaving it running until the water stopped coming out. I could see on the camera he had it on full blast for a half hour. He drained the well completely dry. Anyone who has any experience with well water knows you can't run a faucet open for that long like that. I told Paul that someone needed to get out there first thing on Monday and turn the water back on and make sure that the pump was still operational and he hadn't burnt it out, otherwise I would need to get plumbers out there to fix it. Paul assured me that this would happen. I called Culligan Monday morning to confirm and spoke with Matt who had no idea what was going on and said he needed to talk to the technician to find out what happened on Friday. I told him I had already had this entire conversation with Paul and Matt had no knowledge of it. Matt said the technician would be there that day. Nobody showed up. I spoke with Matt again on Tuesday and he said that it would be taken care of. I reminded him again that I had the electronic door lock programmed to the Culligan phone number for the access code so that his technician could get in whenever he got there. I received a phone call later that day from someone else at Culligan saying the door was locked and they couldn't get in. I reminded them that I had already given them the code for the lock and they said that doesn't show up on the work order so the technician had no idea. The communication problems in this organization are unfathomable. I could see on the cameras that the gentleman was in and out in 8 minutes and this occurred around noon. I received no phone call from anybody on Tuesday letting me know if everything was OK. I called Wednesday morning to find out what had happened and spoke with Matt and he said everything was fine, the pump was operational and all the water was turned back on. I had a family member go out to the house today to make sure that was accurate and it was not. The water appears to be operational everywhere in the house except for one sink and toilet. My friend tried everything they could think of to figure out what the technician did and where the water was shut off but was unsuccessful. The shoddiness of the work and terrible communication has caused me incredible anxiety and frustration and I now have to hire a plumber to go figure out what these people did and fix it as I do not want them anywhere near my house ever again.

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