Henry's Electric Inc

Worst. Experience. Ever. Why is there not zero stars? I ordered a dishwasher and washer / dryer with this company. I thought I was doing the right thing giving the job to a small store instead of a big chain. Big. Mistake. They happily took my payment in full a MONTH before the installation was meant to happen (in hindsight I should've told them 50% on competition but I had a weak moment). I didn't hear a word from them for weeks after payment, until the date was nearing when I started emailing asking for some information please (!). I was told they were on track with the original date they'd promised. So far, so good. The morning of that date (no kidding, about an hour before the installation was due to happen - and only after I emailed again asking for an update) I was told that, no, the dishwasher wasn't in stock. AND they didn't know when it would be. But don't worry, we're still going to install the washer / dryer you ordered. Ummm... okay. So I canceled the order for the dishwasher and asked for immediate refund (out of principal) and then had to go out while my wife waited for the installers. She called me after they had left. They literally left the washer / dryer in our mudroom (instead of the closet that is designed for a washer / dryer) because "they couldn't fit it in". This is AFTER I've told the salesperson (Sue) to please not give me any appliances any bigger than our last ones for exactly this reason. So now, after a month of waiting, I'm left with no dishwasher and a huge washer / dryer in the mudroom, without the slightest idea what to do next. I guess I call a handyman to help me get it in, at more expense. Appalling. Never again. Avoid like Covid-19.

We are very pleased with the service and will certainly use Henry's if needed.

unknown

Big problem with both installations -- dishwasher installation resulted in a massive leak--needed ServieMaster to clean up. Freezer door handle broke due to faulty installation

unknown

unknown

unknown

unknown

very slow in calling back for quote, when they did call back quoted was WAY out of line and above other quotes from other area vendors, would never use them

unknown

unknown

.

This is a story that started about four or five years ago in January. We had to replace our ancient stove (15 years?), refrigerator (20 years, apartment size), and dishwasher (10 years). We chose to stay local, and went to Henry's. We focused in on stainless steel appliances, and wanted to stay in the midrange. The salesman seemed helpful, but seemed to push us to particular lines that did not interest us. The items were installed, and we were happy at the start. However, problems started well before we had the items a year. Initially, I had called in October for a problem with my oven that didn't seem to be heating quickly enough or holding temperature. I called well in advance of the Thanksgiving holiday, knowing they would be busy approaching the holiday. After not getting a return call, we called again, and a time for a service call was arranged. The service person was prompt, but but the problem was not solved. Parts needed to be ordered, understandably. As the holiday approached, we called regularly to check in on the parts, without our calls returned. I finally stopped in the store personally, and was escorted to the back where the service office was located. It was finally determined my parts were in, but they had no time to install them prior to Thanksgiving, because they had other customers. This left me with a non-functioning over to make the holiday dinner for a houseful of anticipated guests. Eventually, the parts were installed, but the problem still wasn't solved. It was a regular occurrence to call and leave messages, and not get calls back. Christmas came and went without resolution. The oven was not repaired fully until the spring. In the meantime, two burners on the new stove also ceased to function. We were able to combine service calls on both, but the Henry's truck was in my driveway several times before things were fixed correctly. It was eventually determined that the problem with the stove actually was an electrical service problem with the house. In trying to remedy the situation, we spent hundreds on parts and repeated servicing. As experienced as they are supposed to be, not only with appliances but also as electricians, I find it hard to believe that they didn't suspect the true source of the problem earlier. In the meantime, the Bosch dishwasher that they had steered me to also developed a recurring issie where it would just stop and not start. Eventually, I would get a terse response from the service manager, and service calls were made, for which I was charged. When the same problem happened yet again, and not wanting to deal with the service department yet again, In frustration, I called another company that services Bosch in my area. They quickly found the problem. They indicated that the installation of the machine (done by Henry's) was uneven, an was tripping a feature that was designed to prevent the unit from flooding. It was a pretty easy thing to fix, but Henry's had come out a couple of times to fix it, charging me each time. The problem took a turn for the ridiculous when I the light in my refrigerator burned out, and I stopped in the store to order a replacement. I was fairly sure it was just a bulb....easy, quickly, and inexpensive to fix. Instead, I was told that the unit was under recall as an imminent fire hazard. They came out to disconnect the light pretty quickly, but again it took weeks until the replacement light was installed, again after I had to call them over and over over the course of several weeks to see if the part was received. At least they are consistent. Because it was a recall, I was not charged for service. Since then, drawers in the refrigerator have broken on their tracks, the icemaker disabled itself, and the markings and indicators on the knobs on the stove have worn off. I refuse to try to replace them or to give this business another dime. Getting service from this place is a nightmare. They are really good at standing with hands on hips and saying they will have to order parts. They put off local people in favor of servicing affluent second home owners. The service manager gets quite rude with people. This is after being steered into purchasing higher end products that are actually inferior to less expensive counterparts. Clearly they are making money from repeated service calls. Two years after purchasing the dishwasher, I went to another local dealer and got another less expensive machine which has not had so much as a hiccup of a problem. I was delighted to watch them haul the Bosch away. I can't wait until I can afford to do likewise with the stove and refrigerator.

Always have provided prompt, reliable, professional service and deliver on promises. Always available to discuss issues and answer questions. Always keep scheduled appointments for deliveries and repairs. Some providers may beat some of their prices, at times, but their overall pricing has been more than fair and, even if some others might provide less expensive service for repair of certain items, the quality of their service continues to lead us to call them whenever we need help with an appliance in need of repair or are shopping to replace an appliance or add a new one.

I left a message about the reason for my call and it was answered soon by a very knowledgeable person who gave me all the info I needed.