Tri-State Glass & Screen Repair

During the initial phone conversation I had with the gentleman there he was courteous and we setup a time for him to come out to the house and do the assessment on a Monday. The Friday before that Monday they call and leave a message saying they have to cancel the appointment, but that maybe they can squeeze me in that same day. I call back an hour later, once out of a work meeting, and I'm told it's too late and they can't do it that day. I ask about rescheduling and the guy is short with me and tells me they will call to reschedule. Two weeks pass with no contact and I call again to set something up indicating the last appointment had fallen through. The guy is short with me again and tells me he'll check the schedule and call me back in the afternoon. Nobody calls back. I'm done now and don't have time to chase you around, but I do have time to write you a crappy review.

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Good job!

They came out the same day that I called them and though both of the people were courteous, their visit was brief and the vehicle they came in had no signage on it so I originally wondered if I had made the right choice. One more visit to check measurements and model numbers was made and I was told they would have the glass in 7 to 10 days. Well they did get back to me within that time frame and an appointment was made at my convenience. The two men arrived right on time and spent a few hours doing an absolutely beautiful job of replacing the glass. When done, they made sure the windows were clean, the screens back in and any residue that came off the windows when removing them had been cleaned up around the windows and floors. I would highly recommend this company to anyone out there needing replacement glass. The lead repair man, Brian, really knew his window makes and models which was so important with the older skylights we have. Thank you Tri-State!

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I called, and after a couple of tries, got through. The person answered the phone gruffly. I told him what I needed done (some screens and glass repair on my storm windows) and all he said was "we are booking for April 2014" I started to ask him for suggestions, and, frankly, if my job was just too small or something, but he hung up. This put me off of scheduling the work that very much needed to be done because I thought all of the people I got from Angie's List would be booked or not interested in my job. Finally, I got up the courage to call someone else. Maybe I was too timid, but the gruff, disinterested phone call really put me off. Maybe it was an off day for them, but I would not recommend even calling due to what happened to me.

Good price, great responsivemenss and delivered when they said they would deliver. Professional and nice people - good quality and they are still being used. Much better than the plexiglass we had before!

Very well. We love the new glass, my husband said he could not tell if it was in or not, it was so clear. Your crew was wonderful, polite, quiet, & neat! We will be having them back in the Spring of 2014 to do 2 more windows, and all 8 cranks. Originally we were thinking of replacing our house windows entirely. Read about this company and their ability to replace just the glass and cranks if the wood framing was still fine, which it is, this is wonderful, saved us hundreds of dollars!

The people at Tri-State were very responsive. They came right away to look at the job and gave me an estimate the same day. The glass was ordered and arrived very quickly. I had to ask them to hold it for a few weeks while a construction effort in the same area was being finished. They gladly held the glass and then delivered and installed it at my convenience. During the installation they discovered some rotting wood and were prepared to fix it on the spot so the install was not delayed. Their work was clean thorough. All my interactions with Victoria, Linus and Brian were pleasant and professional. I would highly recommend this vendor.

Everything went smoothly and I will use them again.

This was last fall, probably October. It cost about 350 dollars. They came out and assessed the work promptly and the next day they replaced the broken glass on my porch. It could have been a botched job, but it was done very well. I was very happy with the service I received from them.

fine- needed to put very ugly clips on the mirror that makes it look tacky but it will definitely stay up

I needed a thermal window glass replacement. It was a Certainteed window which was installed in 2005. After a run-around with Certainteed over a replacement; I called Lawrence Plate & Window Glass. They told me their services did not include low E glass argon filled thermal window repair. They recommended Tri-State. I decided to look on Angies List. I found Tri-State, but there were no reports. I called them and the told me they could replace it by Noon Saturday if I got it to them first thing Saturday morning. They had no idea they were listed on Angies List. They told me the repair cost and explained the low e glass is more expensive. They quoted about $70. I left the sash Friday before they closed and was called at 11:15 on Saturday with the news that the job was completed. The glass has dividers inside and unfortunately the people performing the B&E on my home had broken it. When I dropped of the sash they told me they make those and would replace that also. The job came out very well and I would highly recommend them for there service, professionalism and quality. The final cost was $70. Best of all, the window fit like a charm.