HOME THEATER INNOVATIONS LLC

Stereo and Home Theater Systems, TV Sales, TV Repair,

About us

Home Theater Innovations was established in 1996 to service big box stores service and installation of home theater and Flat Screen installation, this company was one of the original partners with the firedog brand as well as Best Buy, currently 10 full time employees overseen by Justin Crow who has been in the industry for over 37 years striving to give our customers a perfect 10 experience.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Flat Screen tv installation, custom tv over fireplace and whole room surround sound and repair of most makes and model systems.

Services we don't offer

On roof antenna systems.

Amenities

Senior Discount

%20

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.512 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
8%
1
17%


Rating CategoryRating out of 5
quality
4.1
value
3.9
professionalism
4.0
responsiveness
4.0
punctuality
4.1

Filter reviews by category

Showing 1-12 of 12 reviews

Ivan E.
02/2025
1.0
tv repair
  + -1 more
would leave negative stars if i could, I am now in criminal and civil cases against the owner of this company. Should i even say company. that would imply work is done. Justin (real name Daniel) crow, responded to a inquiry i placed on Angi on Dec 21st 2024. He then came to my business on Dec 22nd. Told me i would need 3 grand worth of equipement to restore my broadcast cart. Also would have other cost. I understood this and gave him 3000 in cash. But what justin didnt realize i guess, even with it being placed in black text on yellow signs. we audio and video record everything in my shop. So i have the entire transaction recorded. HE then told me he needed more supplies on Dec 26th and my equipment should arrive in a day or 2. So again on video with audio recorded i gave him another 14 hundred in cash. now we are at 4400 dollars. Now Justin would have been a smart cookie had he actually returned and did 1 min worth of work. But not returning and stealing my money with no intention to do the job. Brought this criminal and out of just civil. 2 felony's, as both transactions broke 1 grand . It took alot to find Justin/Daniel, as he has a fake name on Facebook. his wife doesn't. Home Theater innovations was dissolved by order of the state of mass as a business entity. So he is not even legal. I filed 2 felony warrants and 2 misdemeanor warrants. and I hope nyc you took your wife for on my dime was worth the jail time your gonna be looking at. An if you think he works for best buy or has a contract with them. He doesn't. That is a lie. I spoke to the district supervisor trying to locate him and they have in house personal for that work.
Description of Work: I have a audio video broadcast cart that had shorted on dec 20th 2024. justin stated it was a job he could handle no issue. Took cash to order supplies on 2 different dates. then never did any work nor provided any supplies. all interactions are video taped on closed circuit with audio captured. i would have a better chance of seeing bigfoot then having Justin show up or do any work. but i hope he does. A few people are looking to place silvery braces on him and take him for a sleepover.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,400

Richard M.
02/2025
5.0
home theater design, tv repair, cable tv service
  + 1 more
Home Theater Renovations is fabulous. I needed repair on my TV and sound system, and the job was completed quickly and the price was more than fair. Highly recommended!
Description of Work: Stereo and Home Theater Systems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jack C.
12/2024
5.0
home theater design, tv repair
  + 0 more
Perfect! I could not have done this myself.
Description of Work: complete Sonos 5.1 surroundsound set up
Rating CategoryRating out of 5
Yes, I recommend this pro

Gary Y.
12/2024
5.0
tv sales
  + -1 more
This company made everything easy and the result was perfect!! I needed a large 82” tv hung in my living room and also an electronic fireplace mounted under it. In addition I wanted the wires hidden which was done to perfection. I also in my hallway had a huge decorative picture with a frame and it was extremely heavy and they mounted it perfectly. Also I had a floating cabinet in my man cave to store my PS5 gaming system and they installed that as well. The company appeared to pay attention to detail constantly measuring and using a level to be sure the outcome was right. I would recommend this company to anyone for tv, sound or any other type of installs.
Description of Work: TV and large wall art installation & hanging
Rating CategoryRating out of 5
Yes, I recommend this pro

Bill G.
12/2024
5.0
tv sales, home theater design
  + 0 more
Outstanding service at a very reasonable cost. Would hire again!
Description of Work: tv mounting and sound syatem
Rating CategoryRating out of 5
Yes, I recommend this pro

Brittany C.
12/2024
5.0
tv sales, home theater design
  + 0 more
If I could give 10 stars I would! Justin and his team were very professional from start to finish. Justin recommended the best mount and placement for our tv. They made sure to hide all the cables neatly, leaving my living room looking sleek and organized. The mounting itself was done securely, and I feel confident that my TV is in safe hands. He even mounted the floating tv stand I had purchased. I couldn’t be happier with the service I received. I will definitely use Home Theater Innovations again and recommend to all my friends and family!
Description of Work: tv install
Rating CategoryRating out of 5
Yes, I recommend this pro

Anne B.
12/2024
5.0
home theater design, cable tv service
  + 0 more
Very happy with this installer. He did an awesome job. Very friendly, responsive company. Answered all my questions. My wires were hidden and he connected my soundbar. He also offered suggestions on adding on to my system in the future if I decide to add rear speakers to get more out of what we have. Seemed really knowlegeable on what would work best for our space. I will confidently use this installer in the future.
Description of Work: tv mounting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kerry M.
05/2017
1.0
home theater design
  + -1 more
We had Justin come out too give us an estimate on the job we needed done. He was punctual, cordial and professional. We reached agreement on the details and price with an agreed upon date for his return to do the job. He replied to an email later on the day of the estimate, then he dropped off the face of the earth. I sent an email a day or two before he was due to return: no reply. When he was late, I called, got his voice mail and left a message: no reply. When he was later, I called, got his voice mail again and left another message: no reply. I looked up his listing and found the office phone number, called and got a message that the phone was disconnected. That was all a week ago, a week after he came to give the estimate. I figured I'd wait in case an emergency came up which he'd later call and explain: no call to date. That's it.
Description of Work: Optimizing connections between a variety of audio-visual components

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Steve T.
10/2016
5.0
home theater design
  + -1 more
Excellent. Looks topknotch
Description of Work: Hiding wires hanging up speakers

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

John C.
09/2015
2.0
home theater design
  + -1 more
Mr. Crow cashed a check for $1164.00 that I wrote him on 6/11/15. Since then he has refused to return with the Sonos equipment that he was supposed to buy with the money. He has effectively stolen $1164.00 from me.
Description of Work: Mr. Crow came to my house on 6/11/15, diagnosed problems with my Sonos sound equipment, and offered to buy it and then return to install it. I wrote a check for $1164.00 made out to the provider personally (Justin Crow). Subsequent efforts to get Mr. Crow to return with the equipment were fruitless. My last contact with Mr. Crow was in late July. He has effectively absconded with the money.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$1,164

Response from HOME THEATER INNOVATIONS LLC
All work was completed per our agreement, unfortunately, we could not complete the additional work that was requested for no fee. As per our policy, we do not accept money upfront for any job until completed has been our policy for over 30 years.

Scott B.
07/2015
5.0
home theater design
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Scott B.
11/2014
5.0
home theater design
  + -1 more
The install went great and Justin cleaned up after himself. The only sign of him being there was a new TV hanging on my wall.
Description of Work: Justin from HTI installed my new 42 inch flat screen TV. I bought the TV and mount from Amazon thinking I would be able to install it myself but after messing up the drywall and missing the studs I decided to search online and I found HTI Installs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

    Contact information

    23 Wood Lane, Lawrence, MA 01843

    htiinstalls.com

    Service hours

    Sunday:
    8:00 AM - 9:00 PM
    Monday:
    8:30 AM - 9:00 PM
    Tuesday:
    8:30 AM - 9:00 PM
    Wednesday:
    8:30 AM - 9:00 PM
    Thursday:
    8:30 AM - 9:00 PM
    Friday:
    8:30 AM - 9:00 PM
    Saturday:
    8:00 AM - 9:00 PM

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Stereo and Home Theater Systems,
    TV Sales,
    TV Repair,
    TV Service - Cable

    FAQ

    HOME THEATER INNOVATIONS LLC is currently rated 4.5 overall out of 5.

    Sunday: 8:00 AM - 9:00 PM

    Monday: 8:30 AM - 9:00 PM

    Tuesday: 8:30 AM - 9:00 PM

    Wednesday: 8:30 AM - 9:00 PM

    Thursday: 8:30 AM - 9:00 PM

    Friday: 8:30 AM - 9:00 PM

    Saturday: 8:00 AM - 9:00 PM

    HOME THEATER INNOVATIONS LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, HOME THEATER INNOVATIONS LLC does not offer free project estimates.
    Yes, HOME THEATER INNOVATIONS LLC offers eco-friendly accreditations.
    No, HOME THEATER INNOVATIONS LLC does not offer a senior discount.
    Yes, HOME THEATER INNOVATIONS LLC offers emergency services.
    No, HOME THEATER INNOVATIONS LLC does not offer warranties.
    HOME THEATER INNOVATIONS LLC offers the following services: Flat Screen tv installation, custom tv over fireplace and whole room surround sound and repair of most makes and model systems.
    On roof antenna systems.

    Contact information

    23 Wood Lane, Lawrence, MA 01843

    htiinstalls.com

    Service hours

    Sunday:
    8:00 AM - 9:00 PM
    Monday:
    8:30 AM - 9:00 PM
    Tuesday:
    8:30 AM - 9:00 PM
    Wednesday:
    8:30 AM - 9:00 PM
    Thursday:
    8:30 AM - 9:00 PM
    Friday:
    8:30 AM - 9:00 PM
    Saturday:
    8:00 AM - 9:00 PM