RAINFALL IRRIGATION

unknown

They did good work. The issue was getting in contact with them. I would use them again. Because of communication they weren't aware of the other work that I wanted done.

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I had a system originally installed by a "landscaper" that simply after 4 years of "adjustments and upgrades" was just not any better or getting the job done. Rainfall Irrigation came recommended by a high end nursery and a fellow friend. Steve knows his stuff and is very much into trying to make everything perfect. It may take him more time but he will find the best solution. I've had a lot of contractors come and go since I had my home built in 2009/2010. Most either do a half decent job at best or just vanish. The lack of pride in doing an above average job or going the extra mile is lost in many things in our society today, work related or not. Steve came out and walked the property with me for nearly two hours. He listened to my long story that would bore anyone else about my frustrations and want I wanted for my property. We discussed the steps of how to do this and budget constraints. They arrived to do the work on the date/time planned and I felt safe to leave my home to work with them there. The work was very extensive, requiring a lot of trenching for new lines, moving existing sprinkler heads, replacing everything in my system inside and out. It may sound dramatic but it was very hard to tell in the majority of spaces they had even disturbed the lawn. Steve came back out after everything was done and walked me through my new controller. They even did a second adjustment on some of the sprinkler heads to address any concerns I had just to be perfect. I'm a very detailed person myself who easily over analyzes everything I purchase or do in my life. Steve is very similar and while this may take a tad more time then a normal contractor who just wants to give you a quote and leave in 5 minutes, this will pay off for you long term knowing it was done right. I've heard others say it is tough to reach the office or Steve time to time. It was never 100% for me either but it wasn't horrible. I would have to say it's easy to understand why his business is so busy with their attention to detail and knowledge. I'm very happy they were recommended to me to FINALLY solve my irrigation disaster!!

Their work seems adequate, but their communications are terrible. Most of the time, we are not home when they do the work. Were they actually there? What did they do? Do they think the system is working right? Who knows? Unless you call them to ask, they don't ever tell you or leave a note. One week ago, they were scheduled to turn on the system for the season. I had no evidence they were there, but assumed it was on. I had arranged for some lawn restoration work, which was done 5 days later. After trying to run the sprinklers to water the new seed and nothing happened, I called Rainfall. They told me there was a broken part. No prior communication, no scheduled fix. Maybe I'll water the new lawn enough to save the restoration work, but I'm not betting on it. Meanwhile, I'm trying to get the work done and at this point they have not been responsive. I'll update this review when/if this problem is resolved, but I'm giving my current situation to warn people away.