Heat Pumps Unlimited, LLC

Description of Work: Replaced 2 line sets

Description of Work: .

Description of Work: We have a heat pump and wanted another installed downstairs. We went to the contractor who installed the pump we have. After chasing him down for a few weeks he came out and said he would get back to us with an estimate. We asked about servicing the pump we have and he said it didn't need anything. He didn't contact us with and estimate and still hasn't. We got tired of waiting and decided to call this group. They came out to see what we wanted and we had an estimate that day. We agreed on the equipment to be installed, we agreed on a price, a date and a time. They showed up when they said they would they did the installation beautifully and there was no, "sorry but we have to do x, y and z and now the price is..". We also asked about service on the other heat pump. They inspected the installation and the interior then showed us where the insulation had broken down on the piping and the collection of black dirt on the pump. We agreed on a price, date and time to re-insulate and clean the old heat pump and once again they were on time and did a great job with no last minute costs. Additionally, prior to them coming out to prepare an estimate we had called to discuss what we were looking for and they needed to so some research. It took a few days but we received calls advising us what they had learned so far. They called after the work was done to see if everything was working as expect and did we have and questions. After dealing with a number of contractors in the area for everything from screen porches to tile floors it was a joy to work with people who treated you like a desired, appreciated customer and not someone they would get around to. We will call them again in a heart beat if we need their type of service.