RE-JAN ELECTRICAL COMPANY INC

They're pretty good.

EXCELLENT. WE LIVE UP IN SALEM, NH AND THEY STILL MANAGED TO GET TO US WITHIN 48 HOURS OF EACH CALL (TWO VISITS, BECAUSE THE FIXTURES WE ORDERED HADN'T ARRIVED THE FIRST TIME) AND WORKED AROUND OUR PAINTERS' SCHEDULE. THEY WERE QUICK, FRIENDLY, CONSIDERATE, DID A GREAT JOB AND CLEANED UP AFTER THEMSELVES. I COULDN'T ASK FOR BETTER.

THEIR TEAM HAD TO VISIT FOUR TIMES TO FINALLY FIX THE PROBLEM BECAUSE EACH OF THE FIRST THREE VISITS DID NOT END UP WITH THE PROBLEM FIXED. IN ADDITION TO THIS INCONVENIENCE, THE ELECTRICIANS LEFT A HOLE NEXT TO THE SWITCH THEY REPLACED TO FINALLY SOLVE THE PROBLEM. I HAVE NOT RECEIVED AN INVOICE YET, BUT AM READY TO FIGHT IF I AM BILLED FOR THE FIRST THREE VISITS.

I WAS VERY PLEASED WITH THE TWO WORKERS. THEY WERE POLITE AND CLEANED UP AFTER THEMSELVES. HOWEVER I WAS VERY DISAPPOINTED WHEN I RECEIVED THE BILL. I WAS CHARGED FOR AN EXTRA HOUR OF LABOR AND A FUEL CHARGE OF $20. WHEN I CALLED TO COMPLAIN I WAS TOLD TO DEDUCT $120.

WE HIRED RE-JAN TO REPLACE A FRONT PORCH LIGHT AND A DOORBELL. AN ACTUAL PERSON ANSWERED THE PHONE WHEN I CALLED, AND THEY SCHEDULED ME FOR THE NEXT DAY (FIVE OTHER ELECTRICIANS DIDN'T BOTHER RETURNING MY CALLS). THEY ARRIVED ON TIME AND WERE VERY POLITE (AN ELECTRICIAN AND AN APPRENTICE). THEY DETERMINED THAT THERE WAS A PROBLEM WITH THE WIRING FOR THE DOORBELL, AND IT WOULD HAVE REQUIRED RIPPING UP THE WALL TO FIX IT, SO I ONLY HAD THEM REPLACE THE LIGHT. I GOT A BIG SHOCK WHEN I RECEIVED THE INVOICE. THEY WERE HERE FOR 1 HOUR AND 10 MINUTES, AND THE BILL WAS FOR $350 (3 HOURS). I LIVE ABOUT 2 MILES FROM THEIR OFFICE, SO TRAVEL TIME WASN'T AN ISSUE. WHEN I CALLED TO COMPLAIN THEY AGREED TO LOWER THE BILL TO $200, WHICH WAS STILL MORE THAN THE ACTUAL TIME SHOULD HAVE COST. I WOULD DEFINITELY RECOMMEND GETTING AN ESTIMATE FIRST, NO MATTER HOW SMALL THE JOB IS.

I HAD MANY SMALL JOBS THAT I HAD SAVED UP, AND I WAS ABLE TO SCHEDULE A CREW FOR TWO DAYS AFTER MY INITIAL CALL. THE CREW WAS SUPPOSED TO SHOW UP AT 8:30, BUT DIDN'T SHOW UNTIL AFTER 1:00, AND AFTER SEVERAL CALLS ON MY PART. DISPATCH SAID A BIG OFFICE BLDG DOWNTOWN HAD LOST ITS POWER AND THE CREW WAS DIVERTED. DISPATCHER OFFERED 10% OFF MY BILL BECAUSE THE CREW WAS SO LATE, WHICH HELPED, BUT BY THAT POINT THEY COULDN'T FINISH ALL THE WORK IN ONE DAY. THEY SAID THEY WOULD COME BACK AT 8:30 THE FOLLOWING TUES. THAT TUESDAY, THEY DIDN'T SHOW UP UNTIL 11:30, AFTER SEVERAL CALLS. THE DISPATCHER SAYS THE CREW NEVER SCHEDULED THE TUES. WORK WITH HIM. I LEFT THE CREW AT THE HOUSE ON TUES. WHILE I WENT TO WORK (LATE), AND CAME HOME THAT NIGHT TO FIND OUT THEY STILL HADN'T FINISHED THE JOB. THEN THEY SHOWED UP UNNANOUNCED TO FINISH THE FOLLOWING MORNING. THE ACTUAL WORK WAS PROFESSIONAL, AND THE CREW ANSWERED ALL MY QUESTIONS AND WAS EASY TO WORK WITH, BUT SCHEDULING WAS A NIGHTMARE.

I WAS TOLD ON THE PHONE MY PROBLEM WAS A BLOWN CIRCUIT & SHOULD TAKE 20 MINUTES. THE ONLY CHARGES WOULD BE $110 PER HOUR FOR LABOR. IT TOOK 2 GUYS 2 HOURS TO FIX THE PROBLEM, DURING WHICH TIME THEY TOOK LUNCH. WHEN THEY CAME BACK ALL WAS FIXED AND THEY SAID IT WOULD BE A 3 HOUR BILL! I CALLED AND SPOKE TO SOMEONE AT THE OFFICE ABOUT THIS AND HE SAID "WHEN YOU GET THE INVOICE JUST WRITE AN EXPLANATION ON THE BILL AND PAY THE $220 ONLY". THE INVOICE CAME WITH A TOTAL OF 3 HOURS BILLED, PLUS A $20 "TRUCK CHARGE". I HAVE JUST SENT THE INVOICE BACK AND WILL POST RESULTS LATER. ON A VERY POSITIVE NOTE, WHEN I CALLED THEY WERE VERY QUICK TO RESPOND AND VERY HELPFUL. THEY SAID THEY COULD SQUEEZE ME IN THE VERY NEXT MORNING. HOPEFULLY THE BILLING ISSUE WILL BE OK, IN WHICH CASE I MAY USE THEM AGAIN IF THEY CAN GIVE ME AN ESTIMATE BEFORE HAND.

OVERALL MY EXPERIENCE WAS GOOD. I WAS SOMEWHAT SURPRISED BY THE HIGH PRICE CHARGED, BUT ALSO WAS GIVEN A 10% DISCOUNT SINCE I HAD BEEN KEPT ON HOLD FOR APPROXIMATELY 5 MINUTES WHEN I FIRST CALLED TO INQUIRE ABOUT SERVICE.

THEY DID THE WORK IN A TIMELY FASHION.

I AM VERY SATISFIED WITH THE WORK. THEY CAME ON TIME AND GOT THE WORK DONE IN A TIMELY FASHION. I WOULD RECOMMEND THEM, AND IF WE NEED AN ELECTRICIAN AGAIN, I THINK WE WILL PROBABLY JUST CALL THEM.

THEY DID A GOOD JOB, GOOD CLEAN UP.

AS WE WERE WITHOUT POWER IN ONE ROOM, WE EXPECTED TO HAVE TO MAKE AN APPOINTMENT FOR THE DAYS TO COME, BUT I CALLED ON THURSDAY MORNING AND THE WORKMEN ARRIVED VERY SOON AFTER WE FIRST MADE THE CALL. THEY WERE BOTH GREAT AND EASY TO WORK WITH. MADE ALL THE FIXES/REPAIRS AND WE NOW HAVE LIGHT AGAIN!

RE-JAN'S ELECTRICIANS DID A GOOD JOB, BUT LIKE MOST CONTRACTORS, IT WAS A LITTLE DIFFICULT TO NAIL DOWN SPECIFIC ARRIVAL AND DEPARTURE TIMES. THE OVERALL VALUE FOR THE WORK DONE SEEMED A LITTLE HIGH BECAUSE THEY ARRIVED PRETTY LATE IN THE DAY AND LEFT PRETTY EARLY IN THE DAY. THEY WERE CONSCIENTIOUS AND WANTED TO BE SURE TO LEAVE OUR HOME CLEAN.

EXTREMELY QUICK RESPONSE. VERY POLITE, THOROUGH AND PROFESSIONAL. JOB ONLY TOOK 15 MINUTES, AND THEN THE ELECTRICIAN CALLED HIS OFFICE TO GET THE PRICE. HE SEEMED SURPRISED HOW HIGH IT WAS.

HE RETURNED MY PHONE CALL THE NEXT DAY AND CAME THAT MORNING TO GIVE THE ESTIMATE. VERY CONVENIENT.

THE FIRST PERSON I TALKED TO SAID THAT SHE WOULD HAVE SOMEONE CALL ME BACK TO SET UP AN APPOINTMENT FOR A FREE ESTIMATE. NO ONE CALLED ME BACK, SO I CALLED THEM AND SPOKE TO SOMEONE ELSE AND HE TOLD ME THAT THEY DON'T GIVE FREE ESTIMATES, THAT IF THEY CAME OUT IT WOULD BE A SERVICE CALL.

THIS COMPANY IS EXPENSIVE, BUT I CHOSE THEM OVER A LESS EXPENSIVE GUY BECAUSE I FELT THAT THEY KNEW WHAT THEY WERE TALKING ABOUT. I HAD GFI BREAKERS INSTALLED WHICH SHOULD HAVE BEEN DONE WHEN ELECTRICAL OUTLETS WERE INSTALLED BY THE PREVIOUS OWNER. THE ELECTRICIAN WHO DID THAT WORK SHOULD HAVE KNOWN BETTER, BUT HE WAS PROBABLY THE LEAST EXPENSIVE CHOICE. RE-JAN'S PEOPLE ARE VERY PROFESSIONAL AND VERY ACCOMMODATING. I CHANGED MY MIND ABOUT THE SCOPE OF THE WORK THREE TIMES AND EACH TIME I WAS SENT A NEW PROPOSAL SO THERE WAS NEVER ANY QUESTION ABOUT WHAT WAS AGREED TO AND FOR WHAT PRICE. I'M SATISFIED WITH THE WORK.

AS I HAVE ALREADY STATED, THEY CAME AT THE WRONG TIME AND NEVER CAME BACK.

THE TWO GUYS, DAN AND DEREK, WHO DID THE ACTUAL WORK FOR ME WERE GREAT, BUT THERE WAS A GUY WHO WAS SENT TO INSTALL MY CHANDELIER, (WHICH HAD NOT ARRIVED WHEN THE BULK OF THE WORK WAS DONE), WHO MADE ME VERY, VERY NERVOUS. I CALLED THE COMPANY WHILE HE WAS AT MY HOUSE AND THEY AGREED TO SEND DAN AND DEREK OR ONE OF THE TWO ANOTHER DAY. I WOULD REQUEST NOT TO HAVE THE OTHER MAN AGAIN. HE MAY BE QUALIFIED, BUT THERE IS DEFINITELY SOMETHING 'OFF' ABOUT HIM AND HE MADE ME VERY UNCOMFORTABLE. THE COMPANY HANDLED IT WELL, THOUGH. THEY WERE FINE SENDING ANOTHER PERSON TO DO THE WORK. I GOT THE SENSE I WAS NOT THE FIRST PERSON TO WORRY ABOUT THIS INSTALLER.

GETTING ELECTRICAL WORK DONE DURING THE 'OFF-SEASON,' GIVES YOU MORE BARGAINING POWER THAN DURING THE 'HIGH SEASON.' HIGH SEASON WOULD MEAN THE SUMMER MONTHS WHEN THEY ARE VERY BUSY. OFF-SEASON IS THE WINTER MONTHS WHEN THEY ARE WANTING MORE BUSINESS. WHENEVER WE'VE RECEIVED A BID THAT WAS TOO HIGH FOR OUR BUDGET, RE-JAN WAS WILLING TO WORK WITH US. INSTEAD OF LOWERING THE COST SUBSTANTIALLY OR NOT DOING A PORTION OF THE WORK, RE-JAN WENT AHEAD AND COMPLETED THE WORK AND ALLOWED US TO PAY THE BALANCE OF OUR BILL ON A MONTHLY BASIS WITHOUT ADDING A FINANCE CHARGE OR FEE. VERY REASONABLE IN NEGOTIATING TERMS. ON THE WHOLE THEY MAY BE A BIT EXPENSIVE, BUT THEY RESPOND QUICKLY AND PROFESSIONALLY AND HAVE ENOUGH WORKERS TO COVER THEIR NEEDS.

THEY DID A FABULOUS JOB. EVEN THE THEATER INSTALLERS COMMENTED ON HOW FEW HOLES THEY MADE IN OUR CEILINGS AND WALLS IN ORDER TO RUN ALL THE VARIOUS WIRES AND CABLES. THEY WERE ON TIME, PROFESSIONAL, FRIENDLY, RETURNED PHONE CALLS, AND CLEANED UP WELL. WE WOULD MOST DEFINITELY HIRE THEM AGAIN.

THIS COMPANY WAS RECOMMENDED BY THE PLUMBING COMPANY. THEY WERE ABLE TO SEND SOMEONE OUT ON JUST ONE DAY'S NOTICE. THE ELECTRICIAN SHOWED UP ON TIME AND DID GOOD WORK. THE ELECTRICIAN WORKED HARD TO GET THE JOB DONE IN ONE DAY.

WERE VERY HELPFUL IN THE SUGGESTIONS GIVEN ABOUT NEEDED REPAIRS.

I WAS VERY PLEASED AT HOW RESPONSIVE THEY WERE TO MY NEEDS AND THEY WERE ON TIME. I WAS VERY HAPPY WITH THIS EXPERIENCE.

RE-JAN WAS VERY FLEXIBLE WHEN I BOOKED THIS JOB IN MAY 2002. ALTHOUGH I DID NOT HAVE THE CASH TO PAY TO DO ALL THE WORK AT ONE TIME, RE-JAN INSISTED ON DOING THE WORK IF I PAID 50% UP FRONT, AND HAVE ALLOWED ME TO PAY OFF THE BALANCE OVER THE NEXT 10 MONTHS.