Boston Tile Solutions

Unprofessional

I thought that the price was reasonable. He did a great job. He did everything that he said he was going to do. He backed up the product. I didn't have any issues. He was flexible with my schedule. I have given him many recommendations and he has called me for people. I gave him a key to my house, he worked when I was away, I was very comfortable with him. I would recommend his expertise at laying down tile.

Boston Tile had to reschedule due to a time conflict but I was fine with that as they called ahead of the appt. The next day they came out, spent time giving us ideas and told us they would get back to us in a few days to give us an estimate via email. When I did not receive anything in a week, I called again and was told that he had sent it and he would send it again and call to confirm that I received the estimate. Again, I didn't receive anything so I called again after a few days. It's been over 2 weeks and I have not received a call back. If he didn't want the job, that's fine, just don't waste my time having me follow up multiple times if you are never going to send an estimate. He seemed knowledgeable about the job but the follow up was truly disappointing.

did not hire

He was prompt to return calls and showed up on time for the appointment, and followed up with the quote in a few days.

unknown

I thought the gentle man who was here was particularly good. He was very detail oriented. He was more concerned in doing the job right than doing the job quick. I absolutely recommend them. Actually they kept to their quote amount. I don’t remember having any problem as regards responsiveness. I will use them in the future.

We had a really hard time finding someone to do the job. We joined angie's list just for this reason and we were disapointed with the lack of options for tile installation. There were two options, we had both people come to give us a quote. Steven became the obvious choice for us because he spent much more time telling us exactly what he was going to do and how he would approach each aspect of the job. One example of this was he knew to use a different mix for the glass portion then for the slate portion. The other guy didn't talk about this at all. We had him come in right at the end of the year so that we could have the new backsplash for our new years party. He showed up on time and got all the work down for us in time for us to host our party that night. He stayed completely on budget and we were charged exactly what we were quoted. At the end of the job, I was surprised to see how quickly everything came together. A lot of the time was spent planning out how to do the work. Because everything was so well thought out, execution of the job becomes much faster and he didn't run into problems. We were very impressed with how the backsplash came out and our guest loved it. Steven even came back a few weeks later to re-caulk our tub at no charge. We are now using him for a smaller bathroom project.

Steve did an excellent job. He came out and estimated the job, his estimate for the work was accurate, he called me the day before our scheduled time to confirm the appointment, he showed up on time, he worked quickly and he did beautiful and careful work, and he cleaned up thoroughly after he was done.

I found Steve after he responded to an ad I placed on Craigslist. I got other responses but didn't like the prices or attitudes of the other guys. I was immediately impressed because he showed up exactly at the time he said he would, which none of the other guys did. His price was competitive and he took the time to explain the way he came up with the price. A lot of contractors would be offended if you tried to test their knowledge and expertise. I didn't even have to bother to do that with Steve. He walked me through what his process would be for waterproofing the shower floor and all the details of how he would set the tile. He clearly took pride in his work and took measurements and detailed notes that first day so that he would be ready if I went with him. I did some of the framing and prep work myself and made some mistakes because of my own laziness. He had no problem fixing them instead of working around them. He even made a custom shower shelf and did other work he didn't have to do. He honored his rate and terms of payment but I gave him some extra. It wasn't much but it was as much as I could afford and thought it was the right thing to do. By the way, he didn't ask for this or complain one bit about the extra work, this was my decision. He's also a pretty nice guy and very professional. The final outcome is amazing. We plan on having him do our kitchen in the future.

When I came to Angie's List to review Steve Waxberg, I was stunned to find a low rating for him under bathroom remodeling. This is very much in contrast to our experience, which was not only extremely positive, but was the exact opposite of everything in the prior review I read. This entry reviews the second time he has done work in our house. I didn't post a review of Steve's work for the first time, because he was a subcontractor and I did not know what his work cost. The contractor for our basement remodeling, Coral Construction, dragging out the estimated three month project for an entire year, with the quality continually slipping. The only exception was Waxberg Tile. We had a combination of glass and matte porcelain tiles, a delicate shower floor installation, and marble thresholds. I have attached a photo of the result (a much more complicated project than this one), in which he went above and beyond to make the tile installation perfect. Months later, the floor Coral put down buckled and we had to pull it up. We hired a great flooring company for replacement engineered flooring, but decided to tile two areas. Of course, we called Steve. And again, the work was great. Everything was done exactly to spec. There were many more bad places on the floor than he had originally expected, forcing him to essentially pound out, pour and level most of the floor by the stairs that he was tiling. He still was completed on time, with no compromises. Overall, we find Steve to be the consummate professional. He is passionate about tiling as a craft, and a true perfectionist.

We hired Waxberg tile to remodel our bathroom. In consideration of the design that we were trying to achieve we were looking for someone who would be extremely meticulous when it cam to the installation of the tiles. Steven Waxberg advertised himself as a master tile setter who would take care of everything for us. Our initial meeting with Steven involved sitting down with him to go over the contract. The terms of the contract laid out the work to be done, the payment arrangements and we made sure that Steven knew that we wished for all of the proper permits be pulled. The work was estimated to take 3 to 4 weeks. Prior to the start of the project we discussed what we wanted and provided Steven with detailed specs of all of the fixtures that would be installed. Since we have just one bathroom, we were forced to move out during the construction. We would stop by to check in every other day and Steven would walk us through what was going on and would assure us of being on time and on budget. As the project got closer to the end date, Steven changed, and would start to get agitated when we showed up to check. We were hastily told that everything was in order and not to worry. Towards the end of the project, we received word from Steven that the sink drain that was installed wasn't actually a drain and that they would have to cut a second hole in the tile under the sink to get our drain to work. I would have expected that to have been tested prior to the walls going up. When it came time for us to move back into our condo, Steven had not completed, and told us that he would need a couple more days. So we coexisted for a couple of days while he completed. Once we were able to fully inspect the bathroom, we noticed quite a few issues. Many of them are listed above, and have yet to be rectified. After the completion, we also encountered other issues with the bathroom, like a leaky tub drain which Steven did have fixed, the sink wouldn't drain. Steven's explanation was at first that it was the design of the sink and then that it wasn't his problem. We ultimately had to have a plumber come and make the repairs necessary. In researching the issue further, we also discovered that no permits were pulled and no inspections completed, though we specifically paid more for them to be pulled and made it known to Steven that it was very important to us. The rest of our issues are still outstanding.