Alterman Consulting

Computer Repair, TV Service - Cable

About us

Small Business, Retail, Home office, and home IT services and support. Specialty in supporting Chiropractic, Psychotherapy practices and restaurants. Servicing MAC's, PC's, Cell phones and tablets. Experienced in diagnosing and resolving issues with Cable providers.

Business highlights

19 years of trusted experience

Services we offer

Computer & networking installation, problem solving, and repair services backed by 25 years of technology experience. We solve the problems others often leave behind. We help you understand problems and/or solutions you need in language and terms you understand.We help you select computers and equipment such as printers and backup solutions and install all equipment and resolve problems with existing equipment Remote Support provided with Citrix tools. Emergency services available.

Services we don't offer

In depth software training, web design, server installation and maintenance,

Amenities

Free Estimates
Yes
Senior Discount

15%



Accepted payment methods

Check
MasterCard
PayPal
Visa

Reviews

4.932 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
0%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.8

Filter reviews by category

Showing 1-25 of 32 reviews

Matt S.
10/2023
1.0
computer repair
  + -1 more
Nate took care of some wifi issues we were having, setting up hotspots around the house. He also helped with swapping out an Xfinity box and some computer issues. I was happy at the time, he's a nice guy who even worked with me on a payment plan to spread out the cost (which was truly appreciated after I was laid off by my employer). That said, Nate has completely disappeared, not returning calls, emails or text messages after several attempts. This disappearing act is a HUGE problem since we weren't provided the login details for any of the aforementioned, leaving us powerless to deal with new issues we're now having. For example: I can't swap out my old Xfinity equipment because I don't have login details (required for setting up the new equipment). This has lead to threats from Xfinity of shutting off my service because I'm being charged hundreds of dollars for gear that's supposed to be returned. I expected a higher level of professionalism and better service from Nate, unfortunately I now feel like I got truly screwed over and wouldn't recommend him to anyone.
Description of Work: Wifi repair, Xfinity box upgrade, computer troubleshooting

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,250

jenna D.
08/2023
5.0
cable tv service
  + -1 more
Nate was amazing. He helped up solve a multi year conundrum with creative solutions. He was very responsive, inquisitive, and truly wanted the best solution for us. He was able to communicate the issues to Xfinity such that they actually fixed the problem(free of charge) instead of us having to rip through walls and floors which would have been very expensive. Without Nate we would have most certainly been stuck. I wish we found him three years ago.
Description of Work: Assessed cable issues and worked to find creative solutions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Alterman Consulting
Thank you [Member Name Removed]. It was a pleasure to work with you and I look forward to being able to help you again in the future. Nate

Paul B.
08/2022
5.0
computer repair
  + -1 more
Nathan provides a first-rate service. very professional.
Description of Work: Help with email

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelley B.
02/2021
5.0
computer repair, cable tv service
  + 0 more
Nate was outstanding in every way—knowledgeable, professional, patient, customer-focused and extremely well-priced. I can’t recommend him more highly.
Description of Work: WiFi setup, tv cable repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Timothy W.
11/2020
5.0
computer repair
  + -1 more
Nate was great. He is a clear communicator and did a very good job of involving us in the decisions he was recommending about how to upgrade our system. He's also a very pleasant person, who is willing and able to help out on all sorts of tasks from the most sophisticated tech wizardry to rationalizing your drawer full of old and often useless cables.
Description of Work: We had an old desktop that we needed to replace with a laptop and linked monitor. We also needed a new printer linked with both our desktops. He also upgraded our power sources and ethernet connections

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Alterman Consulting
Thank you [Member Name Removed]. It was a pleasure working with you and I look forward to working with you again in the future.

Vit L.
11/2020
5.0
computer repair
  + -1 more
Nate Alterman did high-quality work. He traced, marked and terminated all the cables, installed the new patch panel, and new outlets in the rooms. He was very nice and helpful; answered all my questions and advised on a few additional things on cabling and WiFi that can be done in the future. Highly recommended!
Description of Work: Tracing and reterminating cables.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Alterman Consulting
Thank you Vitaly. I look forward to working for you in the future.

joan B.
09/2020
5.0
computer repair
  + -1 more
great- very responsive and knowledgeable
Description of Work: Computer Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Harold S.
06/2019
5.0
computer repair
  + -1 more
He was very helpful, advised me over the phone to buy a replacement. It was a nice encounter.
Description of Work: Fix a printer

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Harold S.
06/2019
5.0
computer repair
  + -1 more
He was very helpful, advised me over the phone to buy a replacement. It was a nice encounter.
Description of Work: Fix a printer

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Danny D.
03/2018
5.0
computer repair
  + -1 more
Nate have the internet mesh hooked up in no time at all! Nate was really knowledgeable and professional! I look forward asking Nate again to come and help me with all my IT needs!!
Description of Work: Internet Mesh

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Mimi R.
02/2018
5.0
computer repair
  + -1 more
Nate was great. He designed the network, came and did a walk through with the electrician to make sure he understood everything that needed to be done. He came quickly to finish the job and fit it into his very busy schedule and was prompt to answer any emailed questions, even on the weekend. He patiently taught us what we needed to know about our system to get as much out of it as possible. He was cheerful and pleasant always, and was careful to clean up after himself. I cannot recommend Nate highly enough.
Description of Work: Nate installed an Ethernet system after wires were pulled by an electrician, and then configured and troubleshot the network.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Ellen D.
11/2017
5.0
computer repair
  + -1 more
Great. Nate is terrific to work with. Breaks down the issues for non-tech people. Made two visits - had to come back to install the modem after delivering
Description of Work: My internet connection had been limping along for a while. With FIOS coming in, I wanted to make sure I was deciding whether to switch based upon Comcast's actual capacity. Nate was very responsive when I called. He was able to identify the issues and fix them quickly. Everything worked much better. He installed a new modem/router. Optimized the wifi settings. Made some recommendations for my work laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Alterman Consulting
Thank you, [Member Name Removed]. It was a pleasure working with you. If tjere is anytjing else.ypu need please let me know.

Charles L.
07/2017
5.0
computer repair
  + -1 more
Nate spent 4 onerous hours diagnosing the problems and running down the solutions to get everything reconnected and working together again. Nate’s bill was extremely moderate for all his time and good results. In addition, Nate later made himself available, without charge, to give remote phone advice and online repair to reconnect the scanner on our AIO printer (which stopped working). I recommend Nate highly and think he more than earned his “A” rating with Angie’s List!
Description of Work: My wife and I had several computer-related connectivity problems at our condo: (1) the Net Gear power adapter ceased sending the wifi signal to the second floor and loft, (2) my wife’s ability to print wirelessly to our HP MFP printer stopped working, and (3) we didn’t know how to connect our three iOS devices to the HP Airprint printer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Pattie H.
03/2017
5.0
computer repair
  + -1 more
Extremely well! Nathan did not give up and helped me resolve a situation that was causing me much frustration for the past week. He was very efficient and very effective. I highly recommend him and am thrilled to know about his availability.
Description of Work: I have been trying to get Thunderbird to work for managing some email correspondence and have been having major problems and spent at least 5 hours trying to figure it out. I just got Nathan Alterman's name and emailed him. Within 1 minute he called me back and within a half hour we had it resolved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patti L.
01/2017
5.0
computer repair, cable tv service
  + 0 more
THE BEST!!!! Throughout it all, Nate was totally professional, delightful and easy to have around, patient and kind, thoughtful and great at teaching when asked what he was doing and why. Nate is EXTREMELY knowledgable and yet quite able to seek help when necessary, e.g. my Mac transfer was a bit problematic given the many hundreds of times he'd performed this process seamlessly until he spoke with AppleCare who told him they'd changed a significant piece of info regarding transfers and neglected to make it public! And BTW, he did not charge for the extra time than usual or being on the phone with Apple. That he has an affiliation with Comcast and was able to get immediate access/priority tech support from them was a huge bonus. Completely trustworthy, it soon became obvious to us that giving him a set of our keys helped to create maximum efficiency in our busy lives. We would not hesitate to go to Nate again, and recommend him most highly, without any reservations whatsoever. Happy to answer any specific questions... Oh, just want to mention that I had shoulder replacement surgery towards the end of his work for us and he brought me his home-made, delicious chicken soup! That is indeed above and beyond :-)
Description of Work: My husband (cancer research scientist) and I (psychologist) had numerous IT and networking needs and Nate fulfilled them all!! He performed a complete data transfer from an old Mac to a new Mac for me, figured out a pesky glitch with the 27" display monitor connected to my MacBook Air, helped my husband with a similar data transfer on a PC, diagnosed and corrected (with the help of a super electrician he knows) our wifi and Internet TV streaming problems which were significant, bought and installed the appropriate wireless back-up system for both of our computers, established a consistent Internet access for us in a very busy city area (Internet - wifi and TV - is significantly affected by number of area users), made certain our large condo (4000 sq. ft. on two floors) had reliable wifi everywhere, from one end to the other, and more!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Alterman Consulting
Thank you [Member Name Removed]! I am thrilled that we were able to resolve these lingering issues and put you and [Member Name Removed] on track so the tech in your house worked for you. Thank you for the complimentary review and I look forward to working with you both in the future should the need arise.

Marina K.
12/2016
5.0
computer repair
  + -1 more
Excellent work, surpassed my expectations. He was also very supportive and sympathetic, explaining what he was doing. Invaluable for people who are overwhelmed with technological advances but need to use them in their work.
Description of Work: Nate Alterman immediately responded to a frantic call I made when my computer was hacked. He was in my place less than an hour later, and was able to address my concerns very efficiently and professionally, recommmending appropriate software and other solutions to protect the security of our computers. We agreed that he would continue to provide his advice and help for the maintainance of our computer network/internet/ etc. system on an ongoing basis. I was very grateful to have found such an amazing resource through Angie's List and recommend him highly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Alterman Consulting
Thank you [Member Name Removed]. Working with you has been a pleasure and I look forward to continuing to serve you and your husbands technology needs.

Carl W.
10/2016
5.0
computer repair
  + -1 more
Nathan picked up the PC the day I called. He got back to me promptly after he found out the power supply was bad. He put in a new power supply and we were back in business. Even with all his other jobs he got our PC back to us in less than a week. Kudos Nathan!
Description of Work: Our desktop PC would not turn on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Esther B.
09/2016
5.0
computer repair
  + -1 more
Wonderful, efficient, service . Nate is kind, caring and patiently explains things....
Description of Work: Nate Alterman upgraded my 6 year old MacBook Pro. The machine was running extremely slowly, and I was having difficulty connecting to WIFi for printing documents. Nate methodically diagnosed the problems that were causing and/or contributing to the problems and then clearly explained options, in easily accessible language, that would fix the machine, including upgrades to memory and a reconfigured hard drive. After Nate upgraded the computer, I gave a long distance presentation to a group of teachers in another state. My computer operated efficiently, effectively, and all signals were received quickly! I highly recommend Nate Alterman's computer service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Amanda G.
05/2016
5.0
computer repair
  + -1 more
Nate was wonderful! Kind, understanding of my budget, willing to think outside the box and very responsive.
Description of Work: Nate researched and found a MacBook Pro in my price range and did a full transfer of files, updated the computer and got everything ready for me. As a non technical person his skills made all the difference in the world.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Terry H.
03/2016
5.0
computer repair
  + -1 more
timely, and did all the cleanup for the hardware and wiring installation. Hardware purchases were economical and not more than we needed. He has great relationships with providers.
Description of Work: set up computer systems and trouble shooting software problems. Wriing office and setting up relationships with internet carrier and software support

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

JAMES M. B.
01/2016
5.0
computer repair
  + -1 more
Nate handled a very challenging technical problem in notably responsive, professional and effective manner. He is clearly extremely knowledgeable and skillful as an IT consultant as well as both professional and personable in his service delivery. I will continue to utilize him for my IT needs and would highly recommend him.
Description of Work: Set up new modem, router and wireless printer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$480

Michael K.
11/2015
5.0
computer repair
  + -1 more
This is one excellent job accomplished in a string of many. I have been extremely fortunate to have been using Alterman Consulting for a number of years. As a small business, I have seven (7) computers of various ages and importance, from a simple desktop to the main server. And when something goes wrong, it's seldom on the time that we scheduled regular maintenance; it's more likely to be on a weekend or at the close of the business day. Since we're a retail business, that's open seven (7) days a week, it's usually important to have work done on a timely manner - like right now! Alterman Consulting has stepped up to the plate when it's been important. The good (B) rating that I gave was for scheduled non-emergency maintenance. In fairness, usually it's been interrupted by some else emergency. I would unhesitatingly recommend this outfit for any personal and business advice or maintenance.
Description of Work: Upgrade, maintenance, and trouble shooting of small business computer system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

David B.
11/2015
5.0
computer repair
  + -1 more
Nate was knowledgeable and responsible . Very prompt response and was very clear on what he recommended and brought in a great electrician when his services were needed. Would definitely use again.
Description of Work: Installed a new network router and modem and relocated equipment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Phil S.
11/2015
5.0
computer repair
  + -1 more
Nate rocks! He responded immediately, trying first to resolve my issues over the phone and then making a house call soon after. He's a very pleasant and engaging guy, which is always a plus when dealing with the cold, indifferent logic of computers. He is thoroughly knowledgeable and extremely helpful. I will call him again in a heartbeat the moment my computer looks at me sideways.
Description of Work: Resolved connectivity problems between printers and desktop. Installed and ran cleanup and defrag utilities. Gave many suggestions for improved computer performance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Jennifer J.
11/2015
5.0
computer repair
  + -1 more
He's terrific. He's solved all kinds of problems with software, hardware, etc.
Description of Work: Install new range extender to FINALLY give me wireless connection throughout my condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150
    • 1(current)
    • 2

Contact information

42 Southbourne Road, Jamaica Plain, MA 02130


Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
TV Service - Cable

FAQ

Alterman Consulting is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Alterman Consulting accepts the following forms of payment: Check,MasterCard,PayPal,Visa
Yes, Alterman Consulting offers free project estimates.
Yes, Alterman Consulting offers eco-friendly accreditations.
No, Alterman Consulting does not offer a senior discount.
No, Alterman Consulting does not offer emergency services.
No, Alterman Consulting does not offer warranties.
Alterman Consulting offers the following services: Computer & networking installation, problem solving, and repair services backed by 25 years of technology experience. We solve the problems others often leave behind. We help you understand problems and/or solutions you need in language and terms you understand.We help you select computers and equipment such as printers and backup solutions and install all equipment and resolve problems with existing equipment Remote Support provided with Citrix tools. Emergency services available.
In depth software training, web design, server installation and maintenance,

Contact information

42 Southbourne Road, Jamaica Plain, MA 02130


Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM